Question about Motorola Mobility RAZR V3

3 Answers

V3 Mototola Razr Phone Freezes and charger won't work

I have a work phone that I desperately need to fix. I don't mind getting it replaced, but I really need the information that is in the broken phone.
I have a Motorola V# Razr I got about a year ago. I would be the first to admit that I am not the most gentle user when it comes to small electronics. When I plugged my phone into my wall charger today it initially said "unauthorized charger" and then it said "charging" after some wiggling. So I walked away and about ten minutes later I heard the phone beep to signify that I had just plugged in the charger. After some examination I realized that my phone was somehow freezing and then resetting every couple of minutes or so without being revoked. It doesn't turn completely off just freezes and then returns to the main screen. If I open it to use it, it will allow me to make a couple of key presses before it freezes and resets. It hasn't been getting any incoming calls and it will let me call out only before it resets which isn't long enough to even hear a ring on the other end. I don't know what to do. All I want to do is get my contact information out of it so that I can move on with my life. Any suggestions?????

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  • V3vixen Feb 21, 2008

    2 weeks ago my V3 that I've had for about 1.5 years gave me the "unauthorized charger" message when I plugged it into my "authorized" Motorola wall charger that came with the phone from Verizon originally. I was able to unplug and plug back in and it charged. The next time I tried to charge, I got the same message but unplugging and replugging the charger did not work. I then tried to charge the phone using my Motorola charger purchased from Verizon that I had also been using just fine since buying the RAZR and it charged for me. The next time I tried to charge first with the wall unit and then the car charger - neither would charge it and again the same message. I called Verizon today and the only recommendation I got was to remove and then replace the battery (basically a reboot) then dial 228 send and option 1 to reset. The CS person said this works 9 times out of 10. I guess I was 10 - it didn't work. It's my only phone so I Googled trying to find answers. The only thing I've come up with is to go back to plugging/unplugging and wiggling. I don't think this is very good for the phone but I do have it charging again. Does anyone have any better ideas? Sounds like it's time for a recall to me!


  • slim31 Mar 18, 2008

    same exact problem except my phone is the motorola krazer. I need a quick fix cause im not keeping the phone for long.

    The only thing i can do is plug it up but nothing is working, at all.

  • CodeLock Oct 15, 2008

    My phone has the same problem.

    Make: Motorola

    Model: V3m

    Features: Camera phone, EVDO connection. (Music, video, etc.)

    Carrier: Verizon

    It will turn on, then 3 seconds after I get the "Enter Unlock Code" screen, it will freeze and then reset to the same screen. I get about 3 seconds to punch numbers in, but it will freeze and reset, so I can't even *228 to update the software. I have setup security to lock the phone when resetting/rebooting.

    The Verizon CS I talked to told me that it was the first time she heard of a power cycle problem like that, and told me to take out the batter (I did that), reset (I did that too), and try to dial *228 (I can't even dial). So the last solution was to take it in to get it replaced.

    It all started when the battery started draining very quickly without much usage at all, just on standby.
    Then it began to just drain at an unusually short amount of time. Now, I know that phones drain quickly when I enter an elevator or go inside a concrete building, etc., but this was ridiculous - 2 hours - and completely drained! Without active use! In plain daylight, outside, under the sun.

    Then my phone would occasionally reset in the middle of the day, asking me to enter the Unlock Code.(It's the security setting I have on.) I thought it was strange at first, but it started becoming more frequent. Then I thought maybe it was just a bad reception area that I was in.

    My guess is that:
    1. There's a software problem,
    2. There's a virus,
    3. Battery is bad,
    4. Connection to the battery is bad,(Terminal or internal)
    5. Connection to the charger is bad, (Terminal or socket)
    6. Charger itself maybe bad,(Maybe inside the adapter or the line itself)
    7. I need a new phone.

    However, I would like to get all my phone numbers out of my phone, since I don't have them written down anywhere. I have other messages, pictures and songs/music in there that I don't have a copy of anywhere else, so this is really bad. I'm taking it in to a service dealer tomorrow to see if they can figure it out, if not - at least they may be able to do a data transfer for me - as far as the phone book/contact list is concerned, but as for other data, I don't know.

  • j peterson Nov 11, 2008

    I have a Motorola Razr V3c. I got about two years ago. i am in an extented network area. my phone is freezing and then resetting every few of seconds. It doesn't turn completely off just freezes and then returns to the main screen. If I open it to use it, it will allow me to make a couple of key presses before it freezes and resets. It hasn't been getting any incoming calls and it will let me call out only before it resets which isn't long enough to even hear a ring on the other end. i noticed that when you can actually use the keypad, the keypad lights up and the screen darkens like when your battery save kicks in (also the battery symbol flashes and the no service symbol appears, when on the charger). then there will be a flash and the keypad lights go out, there is no signal (the battery status symbol DISAPPEARS and the 1X appears, when on the charger), at this point the key pad and all the rest of the buttons are non responsive. a couple of seconds later the screen will brighten up for a few seconds (still not having a battery symbol and still having the 1X, when on the charger). then the keypad will light up and then the screen will get darker again (the battery symbol starts flashing, the 1X disappears, and the no service symbol appears again, when on the charger) at which point it will be responsive again. AND REPEAT. when not on the charger, the battery symbol continually stays on but the rest of the descriptions above stay the same. Any suggestions?????

  • Anonymous Nov 25, 2008

    my phone just went blank and the screen would not turn back on no more.



3 Answers

I pushed the charger in the phone as hard as i could and then rapped it in rubber bands. that has works so far

Posted on Oct 14, 2008


I have searched and read all possible solutions. This is not a hardware problem. plugging and unplugging will not resolve the "unauthorized charger". My headset works when plug into the V3m mini USB port but plug a charger into that port and I receive the same old message "unauthorized charger". I read solutions such as replace the USB port or have it serviced. Sorry, those solutions are B.S. This is a software issue, no fix is available, considered old technology. Do your self the favor and give your RAZR a FUNERAL. and find a different carrier.

Posted on Jul 01, 2008

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  • Master
  • 7,752 Answers

Unfortunately the phone needs to be reflash but this will delete all information on the phone.
So take the phone to a mobile service center and have that done.

Posted on Feb 05, 2008

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