Question about Microsoft ZUNE JS8BRPBDLUG MP3 Player

10 Answers

Zune will not sync

I have reinstalled SW to see if that will work w/ no luck. I connect the Zune it shows connected on the device but when I try to sync on the player the sync button is not active.

Posted by on

  • 22 more comments 
  • Anonymous Feb 13, 2008

    My zune will only sync 3% and then I get an error of CD00124

  • Anonymous Feb 14, 2008

    exact same problem please help

  • Anonymous Feb 29, 2008

    the zune will charge but when i plug it into my computer it appears like it gets a connection then loses it

  • mickey38 Mar 12, 2008

    My zune will sync all except one song. There is more than enough room on the zune. When I open the song it plays through zune but it won't sync. Is there a way to manually sync the song to zune?

  • KellyBelly09 May 15, 2008

    I was told to erase all music because it said that items were missing or could not be played. I erased all of it from my collection and device but now none of it will sync to my device when i re-download and try to add the songs to my device.

  • Anonymous Jul 03, 2008

    Okay I got a zune and my sister downlaoded and sync it to her computer but I downloaded everything to my home computer but it doesn't detect my zune when i plug it in it shows the charging button. I know there's a guest mode on it but i have no clue how to active it. how do i sync it to a different computer? it just won't sync what the heck??? i need help.

  • aharper02 Jul 07, 2008

    My zune is will begin to sync until it reaches about 20%, after that I recieve and error message. Can anyone please tell me what to do? I am about ready to throw this thing away and get an IPOD!!!!!!!!!!!!!! It's been way too much of a hassle.

  • Anonymous Jul 13, 2008

    i cant sync my zune on the laptop...it only charges..nothing pops up

  • rich_bertran Jul 23, 2008

    My computer had a virus i fixedmy laptop & reinstalled zune sw. But now i plug up my zune and it beeps three times, charges and the sw will not recognize the zune.

  • Anonymous Jul 30, 2008

    my mp3 player is getting detected in my computer but i am not able to synchronise songs from my computer to the mp3 player

  • morales055 Aug 25, 2008

    when connect my zune player to the computer it shows that the zune is not connected

  • Anonymous Sep 10, 2008

    zune device shows connected but won't sync

  • Anonymous Nov 10, 2008

    I have reinstalled SW to see if that will work w/ no luck. I connect the Zune it shows connected on the device but when I try to sync on the player the sync button is not active. *****

  • Anonymous Nov 15, 2008

    It will not sync or detect my zune and what the hell is wrong with it?

  • jovroks Nov 30, 2008

    my zunes not syncing i tried updating the software the device is connected because it's charging but the sync button is not highlighted why????

  • kanaby Dec 12, 2008

    when i hook up my zune with the sync cable, it will sometimes charge, but when i pull up the zune media player and try to sync it, my computer doesn't detect my zune. is it the cable or my zune?

  • baddkeya Dec 25, 2008

    i have the same exact problem , when i plug it into my laptop it shows on my device that it is charging but on the actual zune software it says no device connected, I hae already purchased a dock and a another usb cable and i still have the same problem. PLEASE dont tell me this is $200 down the drain :(

  • Anonymous Dec 26, 2008

    my zune wont load one ******* song!!!!!!!

  • javi_06_13 Jan 01, 2009

    My Zune is freezing. The black screen with logo appears and the bpttom bar is completed but never give me the music options

  • Anonymous Jan 02, 2009

    Same thing here...except it double beeps in XP, but won't show up in the Zune software

  • lizs2007 Jan 08, 2009

    All you need to do is follow these steps!:



    • make sure your zune is unattached from the computer
    • go to control panel
    • highlight your zune program
    • click uninstall program
    • follow step given by zune
    • go to this website ' http://www.zune.net/en-US/software/defau... '
    • click download zune 3.0 software
    • run the install program and install the software
    • once you open the software you can reconnect the zune. you will get a popup that says downloding device
    Once you follow all these steps your zune software should read your zune device!! YAY!!!

  • Anonymous Feb 28, 2009

    same **** here



  • Anonymous Feb 28, 2009

    the computer detects it but the software doesn't~

  • brookiebear Mar 10, 2009

    i can connect my zune and it will charge but it wont show that it has found the device and it won't sync

×

10 Answers

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

Okay... what you do is Hold your zune in you right hand.. open the toilet bowl with your left.. put the zune in the toilet... and then flush it... or if you have not gotten a zune... just throw the $200+ in the toilet instead.. Because i have the same exact problem as these guys and none of their solutions have worked..

Posted on Jan 26, 2010

  • abdulachami Oct 11, 2010

    I tried everything to synchronize my device with my collection. Always it synchronizes less than
    200 videos out of 673 no matter what I do.

×

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

For my Zune 2, I just need to 'reset' the Zune device (not the software). It takes all about 10 seconds and causes no data loss. Just hold the back button (with the arrow) and the up-button on the squircle at the same time and hold for like 10 seconds. You'll see your Zune device restart and that'll tidy up most problems.

Posted on Jul 16, 2008

  • fukdazune Jan 04, 2011

    How about the zune is simply a piece of **** and whoever thought it was a good idea can go **** a fat **** and should kill themselves

×

  • Level 1:

    An expert who has achieved level 1.

    Corporal:

    An expert that has over 10 points.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 3 Answers

I have had this problem and i looked on the zune official web page and it has a support page. You need to restart your zune. u press and hold the play/pause button and the back button at the same time. it wont make u loose any songs or other downloads. if it doesnt work for you please visit http://www.zune.com/support.

Posted on Mar 22, 2008

  • Level 1:

    An expert who has achieved level 1.

    Mayor:

    An expert whose answer got voted for 2 times.

  • Contributor
  • 1 Answer

I saw on another site that if you simply turn "on" Windows Firewall, and then start the Zune program, and then plug in your Zune, it will sync. I tried this and it worked!!

Posted on Aug 04, 2008

  • Level 2:

    An expert who has achieved level 2 by getting 100 points

    All-Star:

    An expert that got 10 achievements.

    MVP:

    An expert that got 5 achievements.

    Vice President:

    An expert whose answer got voted for 100 times.

  • Expert
  • 502 Answers

Try the Zune on a different PC. If that also fails, there is an issue with your motherboard (could be your dock connector or an electronic problem). There are third party Zune repair services, that will fix it for cheap. Even better, I found an DYI Zune repair guide,so you can do it yourself too, not that difficult. Part is available onEbay. If you can't do it yourself, have a tech savy friend do it for you. If it does work on a different PC, then the issue lies within your windows. If you re-install your PC to factory and then re-install fresh zune software it should work.

Posted on Aug 24, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 2 Answers

The Music is Read Only File >RightClick The File >Go to Properties>Uncheck The Readonly>Dont click ok Yet>Then Sync The Music

Posted on Jul 22, 2010

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Windows defender also blocks the connection 

Posted on Apr 21, 2009

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Mine will update player content but wont sync any new songs

Posted on Jul 12, 2010

  • jsonmilr79 Mar 17, 2011

    I tried everything mentioned here. Still all I could do was charge my Zune on my pc, wouldn't sync. Finally I did the reset thing again, you know back button and up button for a few secs. This time I didn't unplug it from the sync cable. It synced immediately. Hope this helps.

  • hollybarrier Jul 30, 2011

    Not for me, unfortunately!

×

I don't have it hooked up to a USB port on the back of your PC, try that. In any case, try hooking up to a different USB port.

Posted on Feb 05, 2008

  • Level 1:

    An expert who has achieved level 1.

  • Contributor
  • 1 Answer

Just had this problem! Make sure that your player is on the main menu. THEN you connect your zune with a different USB port, I used the one that my printer is normally connected to.

Posted on Dec 03, 2009

3 Suggested Answers

  • 1 Answer

SOURCE: Zune will not power up or show device connected when in zune software

I figured out the solution by just getting upset.
Hold the Back arrow (<-) and Up on the touch pad and it will restart the Zune. This works for the 8gig and 80gig Zune.

Posted on Dec 11, 2008

braichizz
  • 12 Answers

SOURCE: usb device not recognized when i plug in my zune

maybe the USB is rusty or dirty...it also happens to me

Posted on May 05, 2009

  • 1 Answer

SOURCE: Can the Zune sync with Windows Media Player?

There is a way and none of your solutions work. There is a software you can download and use as a Hack but the problem is that is does not work with Windows XP/Vista/7...Windows Media Player does not recognize the Zune as a devioce or a player, just like Windows will not recognize it as a storage drive in Windows Explorer. You would figure with Zune being a Microsoft Product, that it would work well with other MS products but they screwed up somewhere and did not get the memo that Zune is a MS product

Posted on Jan 07, 2010

Add Your Answer

Uploading: 0%

my-video-file.mp4

Complete. Click "Add" to insert your video. Add

×

Loading...
Loading...

Related Questions:

2 Answers

I want to start over with my Zune Model 1089. I want to clear everything off of it and start over. Please help....


1. Slide the "hold" switch so that it is in the unlocked position. 2. Press the "Back" button and the top of the Zune pad at the same time and hold until the device resets and begins to power up. Release the buttons when the Zune starts to power on. 3. Immediately press and hold the "Back" button and both the left side and the center of the Zune pad and continue to hold until the Zune restarts. The phrase "Please Wait" will appear on the LCD screen. Release the buttons.
4.Let the Zune continue resetting. It will clear the contents and eventually display "Connect Zune to your PC" when it is ready.
5. Connect the Zune to your PC via the sync cable. Follow the prompts given by the Zune software to completely restore the Zune device to the factory settings. If you have downloaded newer Zune firmware, you have the option to restore the Zune firmware with the latest version.


Mar 06, 2011 | Microsoft Zune JS8-00001 Digital Media...

5 Answers

Zune won't sync and now some songs will not play all they way through


Go for software update from the zune website it will help you.

Also ensure that the settings are not changed .



Sep 25, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

15 Answers

Device Driver Failed


You need to have windows media 11 installed. Can you try the player in another computer to see if it works there?

By the way is your vista updated to sp1?

www.windowsupdate.com

Jul 17, 2008 | Samsung Yepp YP-P2 Digital Media Player

1 Answer

I download songs onto my computer that I want to ...


I'm assuming you have the Zune software installed. You'll need the software in order to interact with the Zune device, it does not work as a "mass-storage device" like some other media players.
The Zune software will find all your music. Open the software and on the top left make sure you're in the "Collection" and then "Music" category. Then click on the right hand side on the "Songs" tab. You'll see all your songs on your computer. Connect the Zune and wait a few seconds and in the bottom left hand corner of the software you'll see your device connected.
Click on one of the songs and then press "CTRL + A" and all of your songs will be selected. Click and hold and then drag one of the songs to the little icon of your Zune in the bottom left and then all of your music will sync to the device.
Hope this helps.

May 21, 2010 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

Dont know how to set up zune with laptop


Just download the software from zune.net and then connect your Zune HD to your laptop with the USB cable and you can then add all of your media to the device. In order to wirelessly sync your device you'll need to first connect it with the cable and setup the wireless sync settings. After that you don't need to use the cable to connect your Zune to your laptop.

May 16, 2010 | Microsoft Zune HD MP3 Player

2 Answers

Can't put music on zune!


1. Sync the Zune with its "home" computer. Each Zune has a specific "home" computer that it automatically syncs with. Use your Zune-specific USB cord to connect your device to this computer, and then sync your device as you normally would. This will solve most software hiccups and will generally get your Zune out of a "frozen" state.
2. Perform a soft reset. If syncing your device doesn't work, you can reset your software by holding the "Back" and "Up" buttons on the central control pad. Your screen will flicker, and then the Zune logo will appear with a status bar. Within a few moments, your software should be returned to normal.
3. Perform a system restore. However, doing this will erase all of your music, videos and photos, so only do this if you have exhausted both of the other troubleshooting steps. You can restore your Zune by connecting it to your computer, selecting it from the "Devices" list, and then pressing the "Restore" button. The process may take a few minutes, depending on how much content you had on your device. Once the restore has finished, your Zune will be completely blank.

Sep 30, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

1 Answer

My 4 gb Zune was charging and now it wont come back on!


I found this on the Zune technical support (if this does help, be sure to rate my solution please):
Your Zune device is not detected by your computer or the Zune software
View products that this article applies to.

SYMPTOMS
When you try to use Zune Software, you experience one or more of the following symptoms:
• The Zune device is not detected by the computer. 
• The Zune device is not detected by Zune Software. In this case, when you pause on the device icon in the lower-left corner, you receive the following error message:
No Zune device connected 
• If you restored the Zune device software, the following messages are displayed on the Zune device:
Connect Zune to your PC
On your PC, open the Zune software and restore the Zune device firmware 

THINGS TO TRY
To resolve this issue, follow these steps:1. Update the Zune software on the computer. To do this, click settings, click software, click GENERAL, and then click CHECK FOR UPDATES.

If the issue is still not resolved, go to the next step. 
2. Restart the Zune device. 

To do this, follow these steps: a. Set the Hold switch to the unlocked position. 
b. Press and hold the Back button as you press the top of the Zune pad. 
When the Zune device begins to restart, release the buttons. 

If the issue is still not resolved, go to the next step. 
3. Disconnect the Zune device from the computer, restart the computer, and then reconnect the Zune device. 

If the issue is still not resolved, go to the next step. 
4. Connect the Zune device to a different USB port on the computer. Use a USB port on the back of the computer. Do not use a USB hub. 

If the issue is still not resolved, go to the next step. 
5. When you connect the Zune Sync Cable to the connector port of the Zune device, make sure that both ends of the sync cable click into position. Additionally, make sure that the sync cable is not connected to the device at an angle. 
6. Connect only one Zune device at a time. If you already have a Zune device connected to the computer, any other Zune that you try to connect will not be detected by the Zune software. Disconnect any additional Zune devices, and then try to connect again.

If the issue is still not resolved, go to the next step. 
7. If a full-screen battery image appears when you connect the device to the computer, you must let the device charge for several minutes before the device will start and be detected by the computer. 

For more information about how to charge a Zune device, click the following article number to view the article in the Microsoft Knowledge Base: 
927348 (http://support.microsoft.com/kb/927348/) How to charge the battery in your Zune device 
If the issue is still not resolved, go to the next step. 
8. If you are using Windows Vista, install the Cumulative update rollup for USB core components in Windows Vista software update. This update resolves some reliability issues in the USB core components in Windows Vista. You will achieve better reliability in various scenarios by installing this update. 

For more information about this update, click the following article number to view the article in the Microsoft Knowledge Base: 
941600 (http://support.microsoft.com/kb/941600/) Cumulative update rollup for USB core components in Windows Vista 
If you are not using Windows Vista, or if the issue is still not resolved, go to the next step. 
9. Examine Windows Device Manager. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. Zune should be listed under Portable Devices. 
Note If the device was installed incorrectly, Zune may be listed together with a yellow exclamation mark (!). Or, it may be listed under Other devices as USB Device.
Double-click Zune, and then click the Driver tab. The current version of the driver that is installed should be 2.3.1035.0.

If Windows Device Manager indicates a device problem, or if the version of the driver that is installed is not the current version, you must update the driver. To do this, follow these steps: 1. Right-click Zune or USB Device, and then click Properties. 
2. Click the Driver tab, and then click Update Driver. 
3. Click Search automatically for updated driver software. 
4. Click Install if you are prompted to do this. 
5. After the driver installation is complete, click Close. 
If Windows Device Manager found the drivers, click Close. If you want to locate the drivers manually, follow these steps:1. In the Zune Properties dialog box, click Update Driver. 
2. Click Browse my computer for driver software. 
3. Click Browse, locate the \Program Files\Zune\Drivers folder, and then click OK. 
4. Click Next. 
5. Click Install if you are prompted to do this. 
6. After the driver installation is complete, click Close, and then click Close again. 

If the issue is still not resolved, go to the next step. 
10. Examine the computer for conflicts that involve the USB host controller or the root hub. To do this, follow these steps:a. Click Start, right-click Computer, and then click Properties. 
b. Click Device Manager. 
c. Expand Universal Serial Bus controllers. 
d. Verify that no errors appear in the list of USB devices. A yellow exclamation point or a red "X" next to a device indicates errors. If any errors appear, contact the manufacturer of your computer. 

For more information about how to troubleshoot conflicts in Device Manager, click the following article number to view the article in the Microsoft Knowledge Base: 
310126 (http://support.microsoft.com/kb/310126/) Troubleshooting device conflicts with Device Manager 
If the issue is still not resolved, go to the next step. 

11. Try using a different Zune Sync Cable.

Apr 10, 2009 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

2 Answers

Unresponsive (and dead battery) zune o' saddness


Power sources that are supported loadTOCNode(2, 'moreinformation'); To charge the battery in your Zune device, you must connect the Zune device to one of the following supported power sources:
  • A computer’s USB port that you can connect to by using a Zune Sync Cable.
  • A Zune AC Adapter that you can connect to by using a Zune Sync Cable. Note The Zune AC Adapter is sold separately.
  • A Zune Car Charger or a Zune FM Transmitter/Charger. Note These items are sold separately.
  • An Xbox 360 console's USB port that you can connect to by using a Zune Sync Cable.
  • A “Designed for Zune” mobile battery pack
http://support.microsoft.com/kb/927348

Nov 09, 2008 | Microsoft Zune JS8-00001 Digital Media...

1 Answer

Zune 30GB won't sync


please chek if u r using the proper version of ur device!!

plz rate this post

Aug 27, 2008 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

34 Answers

PC will not detect my zune.


Hey!! I just fixed mine! I had recently installed drivers for a PS3 controller, and for some reason those were conflicting with the Zune.

To fix it, I went to add/remove programs, and then removed the libusb program, that fixed it instantly! Good luck!

Dec 04, 2007 | Microsoft ZUNE JS8BRPBDLUG MP3 Player

Not finding what you are looking for?
Microsoft ZUNE JS8BRPBDLUG MP3 Player Logo

14,912 people viewed this question

Ask a Question

Usually answered in minutes!

Top Microsoft MP3 & Digital Media Players Experts

Ap12
Ap12

Level 2 Expert

103 Answers

Mark Chaney
Mark Chaney

Level 2 Expert

46 Answers

Will Mishler
Will Mishler

Level 2 Expert

302 Answers

Are you a Microsoft MP3 and Digital Media Player Expert? Answer questions, earn points and help others

Answer questions

Manuals & User Guides

Loading...