Question about Rio Carbon MP3 Player

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Keeps Freezing My Rio keeps freezing at the opening screen. I tried to update the firmware (the link from the previous solution) and it failed. At times my PC can't even read my Rio, which has never happened before. I can't open the folder or anything like that. Please help

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Welcome to the world of Microsoft Windows Updates - late 2007-early 2008. Ever since the mid-Novemebr Windows Updates, there have a been a rash of problems with players that worked just fine previously. The protocol before was that every mp3 player was an MSD or Mass-Storage Device. Now the protocol is that most players have to be a MTP or media transfer protocol device.

Try resetting the device by inserting a small #1 paperclip into the reset hole. Hold it in for a good 15 to 20 seconds - the player will shut off and then power up again.

When you say that the firmware upgrade failed, did it fail to upgrade the firmware, or did the firmware upgrade fail to resolve the freezing issue? I know for a fact that the firmware upgrade is good on the website.

As far as the computer not recognizing the device, I have often found that restarting the computer rather than the player will resolve the issue. In fact, I had more trouble with my Rio back in 2005 than I do now. In those early days, I was always restarting my computer over and over to get it to read.

Let me know if you have continued problems.

-Tha Mp3 Doctor

Posted on Feb 04, 2008

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The freezing may be as a result of;

Outdated Firmware
1. Every few months,the manufacturer will publish a firmware update designed to fix bugs in the previous firmware and improve the overall function of the device. To check for updates, connect your player to your computer and open the player software. If you are connected to the Internet, the software will automatically check for updates. If an update is available, a notification window will pop up. Click on the notification to start the new firmware download.

After downloading it installs the new firmware automatically and you are good to go

The freezing might also be as a result of corrupt firmware and you will have to re-format the player,the firmware and all the content will need to be wiped and re-installed.

To do this, you will need to connect your player to your computer,. Launch Windows Media Player while the device is plugged in. Click on the "Sync" button. You should see your player pop up at the bottom of the device list. Left-click once to highlight it, and then right-click to bring up a sub-menu. Select "Format" from the list. All of your content will be deleted and the firmware will be reinstalled.

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My sansa e250r mp3 player keeps freezing on the refresh database screen. I can't do anything. What can i do?


Hello,

You could try, resetting the e200 series player as told in next link:
http://kb.sandisk.com/app/answers/detail/a_id/189

If that won't help, updating the player should be performed.
In next page is showed how to use the Sansa Firmware Updater:
http://kb.sandisk.com/app/answers/detail/a_id/306
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Before updating, backup the content from the player to your computer !

If you need more help, just add a comment in this answer.

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Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

try downloading the
MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update


good luck
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Creative


try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

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My zen v plus keeps freezing once comes on what should i do?


Have you tried updating the firmware of your Zen V Plus? I've had mine for almost an year and haven't had these issues -- I updated the firmware as soon as I unpacked it.

Before returning the player, try downloading the MP3 player recovery tool from Creative's website (the tool contains the latest firmware update available -- 1.15.03). Plug your ZV+ into your PC, run the program and let it update the firmware. Then format, reload your music and try it.

By the way, before updating the firmware, let the battery have a full charge, ok?

I hope it won't keep freezing on you after the update.

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Music keeps freezing


These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/DriverDownload/driverList.asp
If these fail, then:
Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
-Tha Mp3 Doctor

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