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your guy's answers suck... i have a clean install inspiron 6400 that does the same thing with win 7 or 10, but the whole net seems to be making shiz up to try and give an answer to something they arent even familiar with, sucks sorting thru this shiz havent found a cause yet, only a million know it alls
Force off by pressing the power button for 10 seconds or more. Boot into safe mode, type msconfig in the run line, disable everything that starts. Restart normally, re-enable each program untill you find the one giving trouble.
Hold down the power button for 10 seconds. That will hard-shut the PC. Once that is done, fire it back up, and try again. Somethimes, windows will act goofy shutting down. Especially Vista when it is left on too long without shutting it down.
I would need more information than that to give you a solution. Are there any dialog boxes that pop up when you try to shut down the laptop? What operating system are you running? Are you experiencing any other problem with the laptop (multiple problems are related more often than you might think).
Check your computer bios settings. There is a power managment section. Turn off power managment or set it to os controled. Check dells support site for any acpi drivers that you may need. These are needed for suspending controls.
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