Question about HP OfficeJet D135 All-In-One InkJet Printer

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Hp officejet d135

I have a note on a screen "Scanner failure, turn power off than on power..." i tried to do this few times, but no results.
And my other problem that the copy machine stoped working either. There is no lite inside.

Thank you, Yuri

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  • Paula Bryan Feb 09, 2008

    CHRONIC problem- keep getting the "scanner failure, turn power off" and when I do I MIGHT get one copy from there. . .FRUSTRATING.

  • bbear Feb 10, 2008

    get message scanner failure turn off power and try again ,scanner light come on scanner seem to be stuck ,have tried uninstalling and reinstalling software
    still the same problem

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  • 188 Answers

Hi Paula.

Please click on the web link given below to get the issue fixed.

The problem is with the scanner bulb.
However perform the steps given in the web page below.

http://h10025.www1.hp.com/ewfrf/wc/document?docname=bpu02549&cc=us&lc=en&dlc=en&product=64986

Click on the web link given below to get the issue fixed.

Posted on Mar 20, 2008

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Hey. I have a HP Officejet d135 All i One, and running Win7 on my computor. The scan function on the device does not work. The display on the printer/scanner reads "Scanner Failure. The scan function...


Go into Device Manager and double click on USB Print Support. In Driver tab, click uninstall. After uninstall, power reset the computer. Once computer turns back on, it should automatically start the re-installation process of the printer. Then you select let windows do automatic search for the proper driver.

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Displays " Scanner Failure"


I've seen a similar issue on other HP All-In-Ones. I had to contact support, but all they do is make sure you try connecting the printer to the wall outlet instead of a surge supressor, then a different wall outlet, then reset to factory defaults. After that didn't work, they submitted an replacement order.

Hope this helps

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Scanner failure


After turning on the printer, I am getting a message stating "scanner failure" turn off printer. Can't do anything else.

Aug 14, 2008 | HP OfficeJet D135 All-In-One InkJet...

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Scanner failure


1. Check scanner light by trying to make a copy.
Caution: do not look directly in the light
3. Perform a power cycly
* Unplug the power cord from the product while its still on
* Plug the power cord back again after 30 seconds
4. Perform a semi-full reset
* Unplug the power cord from the product while its still on
* Press and hold # and 6 while plugging the power cord
* Do not release the button unless the printer would say reset
5 If you still have the problem replace your printer

Aug 12, 2008 | HP OfficeJet D135 All-In-One InkJet...

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HP officejet D135 scanner and copyer


Hi..

if the scanner bulb is not moving, then its an hardware problem.
We can try by resetting the printer.

POWER DRAIN:-Turn off the printer, Unplug the power cable from printer and from the wall outlet.Press and hold ON buton for 30-60 seconds.


PARTIAL RESET:-Unplug the printer power cable while its ON, press and hold # and 3 button and connect the Power cord while holding.Wait untill the ON light flashes, then release the buttons.

----(for below reset cartridges must be removed out)---------

SEMI_FULL RESET:-Unplug the printer power cable while its ON, press and hold # and 6 button and connect the Power cord while holding.Wait untill the ON light flashes,or wait for 20 seconds,hen release the button.If the printer goes off dont worry release the button and Push the ON button.


FULL NVM RESET:-Take the Ink Cartridges out, Unplug the printer power cable while its ON, press and hold OK/ENTER and CANCEL button and connect the Power cord while holding the buttons.keep Holding the buttons until the printer goes off ,release the button and Push the ON button.

(Notes - resets will take a while)

Please let me know after resetting.

Thank U!!

Feb 10, 2008 | HP OfficeJet D135 All-In-One InkJet...

10 Answers

"Scanner Failure" displayed on led panel EVERY time


The solution is at the HP website. see here

Solution five: Reset the product

Step one: Perform a partial reset
  1. Disconnect the power cord from the product.
  2. Press and hold # and 3 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the partial reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next step to try a semi-full reset.
Step two: Perform a semi-full reset CAUTION: Performing a semi-full reset deletes any saved phone numbers on the product.
  1. Disconnect the power cord from the product.
  2. Press and hold # and 6 while reconnecting the power cord to the product, and then release both buttons.
  3. Try making a color copy by pressing the Start Copy Color button on the product control panel.
    • If the semi-full reset resolves the issue, you do not need to continue troubleshooting.
    • If the error message displays again, proceed to the next solution.

Oct 28, 2007 | HP OfficeJet D135 All-In-One InkJet...

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