HOW DO I UPDATE THE SYSTEM AND ENGINE SOFTWARE ON A KYOCERA FS 3900DN PRINTER. ALSO WHERE CAN I GET THE LATEST SOFTWARE? SORRY FOR THE CAPS....PLEASE HELP I WORK ON COPIERS BUT I DON'T KNOW HOW TO DO THIS....
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Sounds like a Engine firmware failure. The clue is the low page count (the 00007).
You will need to upgrade your firmware and contact your local Kyocera sales comany to get a patch to correct the missing serial number and MAC address.
It is a "mechanical error". The part after the colon is the number of pages printed. It's probably worthwhile taking the trays, toner and cartridge out and opening all the access doors and checking for something obvious before calling in an engineer.
Solutions: 1. Switch the printer OFF; unplug the power cable; wait 20 seconds; plug in the power cable; switch the power ON, If the error comes back follow the next solutions: 2. Update / Burn the latest firmware version. You may need to call a Kyocera Service Provider because you need a CF card (compact flash memory card) and the FIRMWARE. 3. Replace the Engine PWB (a board) - again you have to call a Kyocera Service Provider.
It needs a firmware update, very common, it would most likely be under warranty, if not post email so I can give you the firmware update required and I will instruct you on how to upload it to your quality printer.