Question about FrancisFrancis! X1 - Stainless Steel Espresso Machine

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Francis Francis X1 Electrical Problem

I have a Francis Francis X1 that is probably close to 4 years old. It worked fine during that time, but now we have moved to a house with GCIF outlets (with a breaker on the outlet). As soon as the machine is turned on, it immediately flips the GCIF outlet breaker. The machine works on outlets without the GCIF feature, but all the outlets in our kitchen are wired with GCIF. Anyone know the cause of this problem or how to fix it? Does it mean there is a short in the machine? If so can it be fixed? I have noticed an occasional problem recently with the machine--if allowed to get very hot while on the steaming phase before you actually turn the wheel to release the steam, the pump seems to switch off (so that know steam comes through the wand even thought the machine gets quite loud with steam hissing noises). Is this a sign of a short?

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  • Anonymous May 27, 2008

    I have the exact same issue with the GFCI outlets in my kitchen. I'm going to bring it in to a service guy and see if he can tell what the problem is. I think the only way to know is to check for shorts and measure the draw on the machine to see if something is causing it to overdraw power or something.

  • bingohead11 Jun 26, 2008

    I have also had this problem with my X1 machine. After no problems for about 18 months, the unit now trips the power in the house every time it is switched on.
    Bad enough as that is, I bought the same machine for my brother+wife for their wedding. They only got just over a year out of it before it started giving precisely the same problems. 
    I was hoping to find some answers on the internet, but lots of people reporthaving  this same problem, not many report a fix. This is surely a design fault of the product, but the only way to fix it is an extremely expensive trip to the repair shop. For me, doubly so!

  • ftffff Jul 07, 2008

    Same problem here in the UK, we have had an X1 for several years now and it trips out our kitchen RCCB when left on for extended periods or switched to steam or sometimes when it is switched off via the front-panel switch.

    A workaround for some of these scenarios is to unplug it from the wall whilst still switched on immediately after use (not ideal from a safety point of view, ironically, but solves the espresso problem - doesn't solve the mocha or cappuccino problem though).


  • Anonymous Sep 22, 2008

    I had a similar problem on a machine bought in France but used in UK. I began to get mild electrical shocks when I touched the body of the machine. I had an electrician in at the time and he checked over the machine but there didn't appear to be a short. I replaced the cord with one from a local electrical store and have had no problems since.

  • Anonymous Jan 06, 2009

    our X1 started this shorting thing recently after excellent use of almost 5 years.  i see that the new X1s have increased in price quite a bit.  would love it if someone had a solution.

  • WeR3Bars Jan 12, 2009

    We purchased a red X1 in Jan 2005. We only used it on the weekends, in the morning, not exactly heavy usage. In July 2007 it started to trip the GFCI breaker. If plugged into a regular switch it starts to heat up immediately,even if the switch is in the Off position.... it is now always ON and all the lights are lit. We contacted Cafe West in Medford, OR for repairs. They emailed us a repair order but we never sent it in because of the unknown factor of how much is it going to cost and is it worth it?

  • cicelskowitz Feb 15, 2009

    what is the number to call for service? i cant seem to find ANY contact info...

  • Anonymous Feb 22, 2009

    I have an X3 that is about 4 years old.  It suddenly started tripping the CFIC outlets.   I replaced the electrical receptacle after I noticed that is was somewhat smoked.  This did not solve the problem.   If I plug it into a non CFIC outlet, it works fine.  Anyone have a solution?


  • boomop Feb 26, 2009

    I am having exactly the same problem after 18 months of use. I leave it plugged in. When I turn it on it trips the GFI immediately. I replaced the GFI outlet and it was fine for a week or so, now it trips it as soon as you switch it on again. I haven't sent it in (to NY) for repair due to the excessive cost. I would LOVE to hear from somone whe had a successful repair.

  • LisaYates Mar 30, 2009

    I have had my Francis x1 Stainless Steel machine for approx 3 years and suddenly it started tripping my electrical outlet. I do not use the machine daily because I travel ofen and am not home. Has anyone been able to resolve their issue with this.

  • rkroscoe Apr 22, 2009

    Yes, same with mine. Only just started short circuiting about three months ago. As soon as switch it on (usually first thing in the morning) it trips the power.
    I took mine to bits -as there's not a lot inside. No apparent wire problems. I swapped the switch over that wasn't the problem. In the end I swapped the power lead with another and hey it worked! Well at least for the last few months. Now it's gone again. I've just taken it to bits again -again no apparent wire problems inside. I'm going ot try a new lead again. Thought i better check the internet first and then i found that i'm not the only one with this problem. My friend who sells them says that the company aren't much help but there might be a problem with the thermostat cut out. Common problem apparently. Our thermostat hasn't worked since about the second week we had it -so I didn't think that would make a difference.


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When it trip the GFCI but not the regular outlet its the element, and it needs to be replaced.

Posted on May 21, 2009

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This problem is caused by a corroded heating element - water is getting in, and making contact with the live wire. The water then makes a circuit between the live wire, and the grounded body of the boiler, which will cause your GFCI (Earth Leakage) outlets to trip.

This is potentially a dangerous issue, and you really shouldn't disconnect your ground wire, or you'll get a shock from the body of the machine! The only safe solution is to replace the element.

Posted on May 16, 2009

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Only a sort of solution......
after reading through the comments here, I did what was suggested.....ie. leave the on switch permanently ON and turn the machine on and off at the wall socket only. It does work!

Richard

Posted on Apr 22, 2009

I have the same problem with mine. just called service and they told me that the heating element is probably corroded and needs to be replaced. but it's big bucks - about $200 (100 for the part, 65 for them to open it up, and 20-30 for shipping it back to me)!

Posted on Mar 10, 2008

Appliances that cycle power, fridges, freezers, espresso machines...tend to trip GFCI outlets. Not a problem with the machine.

Posted on Mar 10, 2008

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Hello all, I had the same problem and I was not willing to pay to repare the machine so I opened it and had a look inside but could not find anything.
Then started connecting/disconnecting different parts of the machine to isolate the problem which turned to be the boiler. There must be some short inside it so nothing I could fix myself.
Instead what I did is to disconnect the ground connections (yellow cables) and now it's working fine! I didn't notice anything in the last couple of weeks so I'm enjoying the machine again.
Of course there must be a better solution for the problem but this "quick and dirty" trick turned to work out for me!

Posted on Apr 10, 2009

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