Question about SanDisk Sansa c250 (2 GB) MP3 Player (SDMX7-2048)

2 Answers

Can't do anything

When I plugged it in to the USB cable the SanDisk c250 went to Lock and I can't do anything. Please tell me what I can do.

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  • cobra dick Feb 04, 2008

    I have the same problem with my c250 2GB. I use it everyday and today it just stopped working. Only light is the blue light around the center button and has no display.



    Is this one of these forums where users complain and the support people only read the entries to get solutions from the users and not the engineers?

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I left the player on all night until it ran out of power the next morning. It was at that time I pluged the USB cable to the unit and recharged it from my laptop.

I checked the "Hold" switch several times and it was not engaged when I noticed the problem. What ever the problem was allowing the unit to completely drain itself of power and then recharging it solved my problem.

Posted on Feb 08, 2008

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It sounds the the hold switch is on..The Sansa c250 Hold Switch is located on the side of the device, and is used to prevent any accidental
operation. Once the Hold Switch is moved to the lock position, all function keys will be disabled.
Buttons on the Sansa c250 will not operate when the Hold Switch is active.

Posted on Feb 08, 2008

  • Jean Sintulaire Feb 08, 2008

    When you say that you plugged it on the USB to the device, do you have the device connected to the computer? and if so it should say connected.. meaning that the device is charging...during that time you cannot do anything on the device itself..when you unplug the device from the computer does it show the lock or does it say connected?

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Hello,

Is the orange color above the Lock switch visible on the left side of the player ? Then it is in Lock position (factory set to Lock).

To unlock: Switch the Lock switch upwards (orange color not visible).
Next before first use, charge the player for 3.5 hours on a computer
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5 goto sandisk website and download latest firmware for your device.
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2 Answers

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In order for you to resolve the problem you are having, you will have to update the firmware on the device...This is a common problem whenever the device firmware is corrupted...To download the device firmware you need to go to site below....
http://sandisk.com/Retail/Default.aspx?CatID=1376

And also you need to check the device USB mode under setting...It has to be under MTP mode or auto...should you need any other assistance please contact me or you can call call sandisk1.gif at 1-866-726-3475
Please rate accordingly
Thank you
Computerrep

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1 Answer

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