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Have hp officejet 6300 which prints well, but everything is shifted about an inch to the right, meaning there is no right hand margin, and a large left hand one.

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  • pascie Feb 04, 2008

    thank you Pauldonp

    I will try your reinstall solution when I get home. I have tried the resets on the printer itself to no avail. The print preview looks perfect, the result is off center to the right.

  • pascie Feb 11, 2008

    Thanks Pauldonp. Unfortunately I tried your solution and it did not work. Even with reinstalled software I continue to have the shifting problem. But I should add that the printer has an alignment problem, as it can't print an alignment page when I reinstall a cartridge. Restoring factory defaults don't seem to work. Any other ideas?

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Hi the problem is goint to be with the software not the printer if the print quality is fine and its just the page allignment thats out then you will need to reinstall the software that came with the printer this will reset everything back to factory settings and this should then solve your problem.
Also have you looked at the print preview to see if it is ligned up properly on the page let me know ok then i can assist you further ok

Posted on Feb 04, 2008

  • paul proctor Feb 04, 2008

    The best thing to do is unplug the printer from computer then remove the software that came with it then reinstall this should restore to factory settings when you reinstall the software if you need further assistance after doing this let me know but im going to be out for a few hours so will be back online later just let me know ok

  • paul proctor Feb 11, 2008

    Hi ok then if you re done all software install and still have problem then the problem is going to be with the printer software itself this isnt something you can do yourself as the people who work on them plug something into the printer circuit board and this allows them to reinstall the software that is on the printer itself.
    You might even find the board has a problem maybe a part on the board itself has failed the problem is their are no servicable parts on the board itself.
    As you have reset the printwer to factory settings this would have solved any problem with any settings that are wrong on the computer and also any problems with the printer it now looks like something has failed on the printers circuit board but i know they dont repair these as you cant get the parts and also the repairs would cost more than the printer would to buy.
    You could ask a computer shop if you like but im 100% sure they will tell you the same.
    You could try this one last thing
    1. remove printer software form comp
    2. leave printer connected to comp and switched on
    3. goto control panel
    4. goto add hardware devices
    5. let your comp search for devices
    6. scroll down list untill you see printer then select it
    7. dont check the box that says "have disk" leave it blank
    8. let comp search the net for software
    9. when located install
    this might find some newer version of software that might cover the problem you having as new software comes out they improve on it if their is any common problems give this a try you got nothing else to lose but failing this i think this could be the end of your printer that is unless the problem is with the cable itself.
    remove cable and check for damage like kinks or splits in outer casing then put it back and try printing let me know if searching for new software work you might be luck let me know ok

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