Question about HP LaserJet 2430dtn Printer

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49. 2F05 SERVICE ERROR

Hello, i am using a HP LaserJet 2430 dtn. Whenever I try to print dirty marks register on the right side of the paper, when it duplexes the paper gets folded and now it showing "49. 2F05 SERVICE ERROR" Can someone please help me

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  • Anonymous May 28, 2008

    estou com uma hp laser 4250 dtn nao esta imprimindo com a funcao duplex alguien sabe como solucionar este erro

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It is probably both the fuser and the firmware.
Power Off/On and see if the firmware issue goes away. From the control panel go to the Diagnostics Menu and select Print Event Log. It will give you a list of errors and what they pertain to, along with the page count when the event occurred.
Open the duplex pan (at the front of the printer, open the paper tray, and push the green button on the right in the tray cavity) and check for any small piece of paper that may be in the path. Verify that the hinge of the pan (where it connects to the printer chassis in the rear below the fuser assembly) is attached and not off its hinge. This can cause duplex jams. Additionally verify that the rear cover is not broken as the printer uses this to turn the paper.
Behind the rear cover is the fuser assembly. It may have a torn fixing film sleeve at one end or it may be contaminated, which can cause your image problem. It covers the ceramic heat element and sits above the lower pressure roller. One way to verify if the problem is the fuser is to print something from the control panel (like the configuration page located in the Information Menu). When the paper is under the cartridge but has not entered the fuser power off the printer. If the image mark is on the page its not the fuser because the paper hasn't gone there yet (try a new cartridge) if it is not on the page then the problem is the fuser.

Posted on Jul 22, 2009

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The error code series of 49 refers to a firmware issue but given the paper feed problems it seems more like a fuser error.

The solution for the firmware error code is to turn the printer off for 20 mins or so. Make sure all paper fragments are removed first.

The dirty marks on the right side could be from the toner cartridge or the fusing unit. You can look at at the toner and see if there is still al ine down that side of the green drum unit or just try replacing it and see if the problem continues if so you need to look at the sides of the fuser.

Posted on Feb 04, 2008

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