Question about Samsung CLX 3160fn All-In-One Printer

4 Answers

Poor quality print

I get a poor quality (black) in a single strip along the length of the paper right in the middle.
I have changed black cartridge and it is the same. I have shaken the unit to spread the powder but sill no good.
There is no visible marks on any of the internal drums and surfaces.

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  • AdmAsst Jun 11, 2008

    I have a light strip that goes down the middle of the page. It started with a new black cartrige that I put in. I have tried another black cartridge and I still have the problem. They were new cartridges from Samsung. I have also cleaned the machine, which were the solutions given in the troubleshooting section of the manual.

  • Robot Steve Jun 12, 2008

    Thanks for your help so far... Since leaving the problem on the forum I called out Samsung, having paid for a 5 year warranty at purchase.

    I was concerned that if it was "my problem" then I would get charged for the service visit.

    within 5 minutes he changed the whole imaging unit CLP 300. Problem sorted!

    The fact he had one in the back of his car speaks volumes!

    The images are sharper now but not as good as my old Konica Minolta colour laser printer.

    One final tip was that the I should make sure the colour toner consumables were pushed "fully" home. The newer model has a modification that makes it easy to engage.

    This is another well known problem as they look in place but are not fully seated. The toner does not feed in properly as a result.



    Good luck.

  • Robot Steve Jun 16, 2008

    Well folks, I spoke too soon,,, the poor quality stripey print is back again.

    I have cleaned out the waste toner bin and the unit at the back and top behind the main unit where the toner cartridges are held.

    Still no joy...

    The black toner level is still showing 1/4 full so I am not inclined to get a new one just yet.

    Looks like another service visit is on the cards.

  • Robot Steve Jun 25, 2008

    Well the follow up of the service is very disappointing.

    Engineer (3rd party) cleaned the insides including Laser uit and rollers etc. No change in poor quality.

    Diagnosis is that the Imaging Drum needs replacing AGAIN! only 3 months after Samsung fitted one to cure the problem last time.

    So guess what... I have to buy a new imaging unit!

    How long does an imaging unit last? do I have to buy 4 a year?

    I was really mad and called Samsung directly... 4 transfers later I spoke to the highest of the high in customer service who says my 90 day repair warranty is over so you have to buy it yourself.

    Poor.. very Poor.

    He accused me of high usage and told me that some companies have one a week??? that does not make any sense.

    I am a moderate user. I had a Laser jet III printer for 15 years and only used two toner cartridges. No imaging unit!

    I suggest there could be a problem that we are not being told about relating to the quality of the imaging units.

    what do you all think?

    I asked what is the guarantee that if I buy another and it lasts 3 months. He said that it was not his problem as it was a consumable item.

    I asked to take it further and he said there was no point because I had got to the top and any complaint would find its way to his department and that was the decision.

    My feelings about the product are severly damaged and you can guess next time (sooner than later) when I replace the printer name will not start with the letters S A M

    Add your comments to see if we have a common problem.

  • Anonymous Aug 13, 2008

    Same as your !



    My printer strip on black printing, also a little bit on color. They look like a copier as empty of tonner, but i've put a new one, correctly inserted. And it was same.



    I've bough my printer about 8 month past.



    I try to found imaging unit now !!! $$$ ;oP

  • Anonymous Oct 27, 2008

    Same problem. Replaced the imaging unit only to see the problem to go away for few weeks, then it came back and this loud crank noise. This printer is not worth the price. Shame on Samsung for such a scam. They should be serious and recall this units.

  • Topo Loco Oct 27, 2008

    I have the same problem. Replaced the imaging unit only to have the problem worked around for few weeks. Then the fading came back with this loud clank noise. Tried everything like air cleaning, re-seating cartridges, etc. Fade gets a little away and then comes back.

    This product is not work the price. Shame on Samsung for such a poor customer service. They should get serious and honest about the product and recall it or at least offer a trade-in program. This printer is a scam.


  • Blue And Amy Oct 30, 2008

    Same problem here, and I can't believe how expensive the new imaging units cost!! Samsung sure is making $$ off of those... I called the "big-box" office supply store where the printer was purchased, and I was told that Samsung has discontinued this model (haven't researched it further to confirm whether or not it's actually true, but it's interesting nonetheless...)

    Such a headache, such an UNNECESSARY and unfair headache!! I'm planning to call Samsung customer service tomorrow to see how they plan to resolve the problem, wish me luck!



  • slj60 Oct 30, 2008

    Nice stripe down the middle - only after a couple of months - I haven't contacted service yet.

  • hey4hogs Nov 11, 2008

    Exact same problem with "strip" of faded printing on right side of pages.

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4 Answers

Had same problem with black strip....no luck so far! I contacted Samsung...we have a waranty they said they would get back to me....never heard from them.....what is this a scam?

Posted on Jun 22, 2008

I HAD THE SAME PROBLEM, POOR BLACK PRINT, I CAllED THE COMPANY THEY MAILED ME A NEW IMAGING UNIT --"THE BIG BOX THAT HOLDS THE INK" THE PROBLEM WAS SOLVED

Posted on Jun 16, 2008

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Try replacing the toner takeup cartridge (way in the back on the roof, in the cavity made when you remove the hige toner carriage). Had this problem each time the waste toner filled up and needed to be dumped.

Posted on Jun 12, 2008

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Check the cartridge model ,unsinstall tha black then refill to refilling station.2.purchase new cartridge black only

Posted on Feb 04, 2008

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