Question about Hitachi 50V500 50 in. HD-Ready LCD Television
If you have to get a new light engine, and that sounds like the problem, Hitach will cover the part. We recently went through this and here's what you need to do. Call Hitachis customer REALTIONS department at 800-654-7013 and tell them about the problem. When you tell them that you think you have a bad light engine, they will initially act like they've not heard about this but they have. They will however give you the names of some certified dealers in your area. Once you have the dealer come out and the tech confirms that it's the light engine, call Hitachi back at the number I listed above and tell them that the tech confirmed that it's a defective light engine. They will call the dealer directly and they will send a brand new light engine to the dealer and Hitachi will pay for the part (aroun $1500).
If you're not under warranty, you will have to pay for the install. Our install was $400 but other on this post have paid as little as $200...worth it on an expensive TV. If you're still under warranty, Hitahci will pay for the part and the install.
Once our light engine was replaced, our set looks brand new and the TV is 4 years old. Good Luck:)
Posted on Feb 04, 2008
Make sure your blue component cable is connected...this is the most common cause for complete loss of blue. If this does not fix it you are looking at having to get a new light engine for this tv. Sorry. Make sure it is not your source first...dvd..cable..etc
Posted on Feb 04, 2008
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Posted on Jan 02, 2017
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