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Is it no power? Charge it, restart the system, or try to connect to PC, And you can review when the using mp4 player last time, whether it is work normally last time. If these are not useful, please contact the seller where you buy it.
Keep your mp4 player turned OFF while charging and keep it in for an hour. Let it charge up. If that doesn't work something else will - Follow these directions carefully!
1. GENTLY hold your Craig MP4 player in hand. 2. Walk over to window and hold it near sunlight for 2 minutes. 3. Shake it gently 3 times. 4. GENTLY place it down and wait 2 minutes. 5. Grab mp4 player and smash it into trash can.