Question about SanDisk Sansa e260 MP3 Player

3 Answers

Sansa E260 refurbished defective.

I purchased a refurb E260 V1 about 2 weeks ago. I updated the firmware and formatted the player many many times (even with the NEWEST firmware 01.02.23a). With any firmware other than 01.00.12a, the player locks up when either loading mp3's or when it "updates the database" when restarting, then it doesn't list anything in the menu. At this point, I use the recovery program and roll back the firmware and it works ok, but I loose the added features of the later firmware. I went through HOURS of troubleshooting with the SanDisk on line people only to learn they will not help me. Her is their final answer (copy and pasted)
"Your player is deemed defective. However, we do regret to inform you but unfortunately, SanDisk will not be able to replace your defective player as it is refurbished. SanDisk does not refurbish our products as we do not warranty refurbished products. Warranty should be handled by whoever refurbished them."

My question is WHO does refurbish these, and who can I contact?

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  • 3 more comments 
  • always214 Feb 05, 2008

    I purchased three players for my kids at christmas time. If they won't replace them then how do you find out who refurbishes them?

  • frmron Feb 15, 2008

    I contacted the seller I bought it from and inquired.They took four days to respond to my questions and told me where to send it. They want ALL of it back with the warranty card. There was no warranty card sent with product, so I sent them another message to that affect. They have not responded back. Guess I can send it back and find out what happens. Here's the address they told me to send it to:



    Liquiana, Inc
    Attention: RMA
    PO BOX 1694
    ASHBURN VA 20146
    USA



    Any other opinions?

  • NYRan Feb 22, 2008

    I too bought a refurbished E260 from Buy.com. When I bought it I called Buy.com to ensure warranty coverage. They assured me the unit had warranty from Sandisk as Buy.com was an authorized reseller. It failed shortly thereafter. I notified Sandisk who told me they do not warranty any refurbished items. I told them their website and literature stated they did for authorized resellers. They said no. I contacted Buy.com who told me Sandisk was wrong and they were selling these with a warraty. I proved to them that sandisk said no warraty on refurbished items. Buy.com said too bad for me it wasn't their problem.

  • frmron Mar 13, 2008

    You nailed it! That's who I bought it from. I will contact the BBB.

  • gcm9 Jul 01, 2008

    I bought a refurb m240 from buy.com 3 months ago and it has now been officially declared dead by SanDisk after the same problems you reported. Neither SanDisk nor buy.com will fix or replace it. Here is buy.com's policy, which is baloney, because the manufacturer will not touch it and buy.com knows that when they sell it to you.

    "Due to manufacturers' policies, Buy.com cannot accept returns on this
    item for any reason. The manufacturer will handle all exchanges and
    replacements. Please contact the manufacturer directly and they will
    assist you with repair or replacements. No refunds are available for
    this product under any circumstances. This product can only be returned
    for repair or exchange."




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Truth seeker. How do you do that, please let me know. I have the same problem with Sansa View 260 too.

Posted on Feb 26, 2010

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If you by chance bought your item through Nachy1818, who sells refurbed items through Liquiana, I would suggest you contact the BBB, as I have done. What this seller is doing is definitely unethical, and may even be criminal.

Posted on Mar 13, 2008

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Try eBay. Look for a seller that has a high number (high hundreds or thousands) of sales (mp3 players) and appears by name to be a tech/refurb shop. There are several examples when it comes to PDAs, cell phones and the like so I assume someone has begun with mp3 players.

Once you find one or a couple (I may look for/post an example later), send them an email asking if they will exchange or refurb yours. They may want yours for parts or sell you another at a discount with yours for trade, if you want.

Good luck.

Posted on Feb 13, 2008

  • Robb
    Robb Feb 13, 2008

    Re: Try eBay. Look for a seller that has a high number (high hundreds or thousands) of sales (mp3 players) and appears by name to be a tech/refurb shop.



    An example would be seller fixyourPDA. I have purchased iPaq parts from them before. Based on volume now vs. then, they may not deal with repairs at this point. But you could as for referrals. At the moment they only have a couple iPod parts listed. T



    hat's the kind of seller I meant by example. Also try Googling mp3 player repair.

  • Robb
    Robb Feb 16, 2008

    I'd carefully weigh sending it back with a copy of the reciept- BUT I'd contact the better business bureau about them first. Contact their local one in VA to see if they have received any reports.

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1 Answer

Ive a e260 v2 . which ive had since 2009. I was very pleased with the player Someone said the other week that i should Update the Firmware . So i did download the firmware search and it uploaded it,...


Hi, it might not be from the firmware update that the volume gets low.It might be from the speaker already getting bad without you noticing it. you can replace the speaker too it might work out.

Also firmware update can cause it too. Updating with the wrong firmware ...

You can use the below link to know the right firmware update to use for you san disk sansa e260 mp3 player..e200 might work with yours..

kb.sandisk.com/app/answers/detail/a_id/156/kw/firmware/r_id/101834


1. Download the SANSA Updater from:
sandisk.com/sandisk-support/driver-download-wizard.aspx

2. Install Updater

3. Plug in the SANSA e260

4. If it needs new firmware, it will tell you to download and install.

5. Follow directions on screen.



Hope it helped.

Have a nice day.

Feb 18, 2011 | SanDisk Sansa e260 MP3 Player

1 Answer

Purchased refurb e260 online, came with some songs loaded. Cannot delete them using RealPlayer. How can I remove them?!


Start the sansa updater, set sansa to recovery mode plug in to computer2.gif unplug when told sansa should restart (Lock sansa press and hold rec and menu until recovery begins)
Reset All
NOTE: THIS IS AN ADVANCED OPERATION AND RESTORES ALL SETTINGS
TO THE FACTORY DEFAULTS. NORMAL USERS ARE NOT RECOMMENDED
TO PERFORM THIS OPERATION!
If your device freezes up press the Menu button and hold for 15 seconds.
This is like a power down of the device. Once you perform the reset, the adjustments you made during last operation
will be gone.....
Go to my computer click on folder scroll to sansa and open the media folder and open each sub folder and delete manually then delete the folders Right click on your sansa then format a couple of times hope this works

Oct 21, 2009 | SanDisk Sansa e260 MP3 Player

2 Answers

Sansa e260 firmware


Mine was a bit more FUBAR I guess. I have a Sansa e260. I had rockbox on it, went to switch back to the firmware. Uninstalled rockbox and on reboot... the e260 was refreshing the database and then came to a frozen green screen.

My e260 was already in MSC mode. I did the steps above but was still stuck.

The solution that worked was one posted by "Slaughter" on anythingbutipod.

The ultimate fix for all e2xx v1 problems - Format, enter recovery mode, downgrade firmware Link (you'll need to format the drive), reinstall newest firmware via newest Sansa Updater, reload tunes.


Dec 01, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Hellp !


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 23, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 15, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Bad File Error


the player's DB is corrupt:

Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

May 02, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

PC cannot detect Sansa e260


Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
-Tha Mp3 Doctor

Apr 20, 2008 | SanDisk Sansa e260 MP3 Player

1 Answer

Sansa e260


Try this: disconnect the player from the computer, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
-----
Download the Sansa Recovery Tool from the Sansa website.
Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out: http://www.sandisk.com/Retail/DriverDownloads.aspx
or
http://www.sandisk.com/DriverDownload/driverList.asp
-Tha Mp3 Doctor

Nov 10, 2007 | SanDisk Sansa e260 MP3 Player

2 Answers

My screen is messing up


Hi hope this helps. Turn off your e260. Slide the hold switch for it to show red/orange color. Then press the record button and the menu button until you see on the screen of the player "Welcome to Recovery Mode". Now go to the sandisk website and download the firmware update if you have not tried to update the firmware of the player. Run and install it on your computer, when it ask you to connect a device hook your player to the computer and then it will try to look for updates for the player. When it does update the firmware of the player. And also if you can get to the menus of the player you may want to format the player maybe it is your songs causing the problem. Switch the player to MSC then open My Computer and format your player on that window.

Jun 17, 2007 | SanDisk Sansa e250 MP3 Player

1 Answer

Not saving settings...


You may need to take this to a SanDisk employee or updating your firmware again. (This means waiting for a newer firmware version of Sansa e260, they may have fixed up the bugs once they have a new update.) If you have used a SanDisk microSD on this device that has been formated, please do not use it again. The microSD is not a good accersory. It'll be worth it if you're sure that you can reinstall the Sansa each time it crashes, find a more stable software if you're not willing to risk it.

Apr 01, 2007 | SanDisk Sansa e260 MP3 Player

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