Question about Creative Labs Zen MicroPhoto MP3 Player

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Creative Zen Microphoto Code 10 on Windows Vista

My Creative Zen isn't being recognized by Vista. It charges, but the it keeps telling me the driver installation fails, then when I go into the drive manager it says the device can not connect (code 10). This is not happening on my laptop which still has XP. I've tried everything, and google isn't helping.

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  • Anonymous Feb 07, 2008

    hi



    my sleek is doing the same . Creative suggest it is because of windows player 11 being used and gives a solution in its help section www.creative.com

  • Anonymous Jul 13, 2008

    My Zen Micro Photo suffers the same problem. It keeps trying to connect but comes up with a code 10. Trouble is I'm using XP! It never did this before.

  • mrod1101 Dec 24, 2008

    receiving a code 10 when connecting the zen mp3 player to USB port. What to do?

  • Anonymous Mar 01, 2009

    Code 10 problem with mtp driver for windows

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  • 4,402 Answers

Go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them

Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

Posted on Feb 20, 2008

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1 Answer

Player not reconized


What operating system are you using? The Zen uses the MTP driver so if you have Vista or are running windows media player 10 or 11 the driver should be present and the device ought to be recognized. If not, check device manager for your zen device. If it's there, right-click and uninstall, disconnect your player and after a few seconds plug it back in. Windows should then reinstall your driver.

Jul 31, 2009 | Creative Labs Zen MicroPhoto MP3 Player

1 Answer

Install Drivers


You will find your drivers on the creative site

As part of our ongoing efforts to supportyou, Creative is happy to introduce the MP3 Player Recovery Tool, aprogram that resolves the majority of player problems quickly.
One click is all it takes to update yourplayer to the latest available firmware, and to give your player aclean bill of health.

BEFORE YOU START

  • Check that the MP3 Player Recovery Tool supports your player.
  • Ensure that you are using Windows XP® Service Pack 2 32-bit,Windows XP Professional x64 Edition or Windows Vista™ (32-bit or 64-bitversion).
  • Back up the contents of your player, if possible, as recoveringyour player may require it to be re-formatted, erasing all content.
  • Make sure your player battery is at least 50% charged.
  • Detailed usage instructions are available in our Knowledge Base.

    Click here if you require further information/assistance.

recovery-tool_but.gif

Feb 25, 2009 | Creative Labs Zen MicroPhoto MP3 Player

5 Answers

Zen Micro Photo and Windows XP SP3


i Had this problem two but after a couple of hours of googl'ing i got the answer.
the #14 post on this thread: http://www.anythingbutipod.com/forum/showthread.php?t=35590

Aug 10, 2008 | Creative Labs Zen MicroPhoto MP3 Player

2 Answers

My zen micro will not work on windows 11 media player


Try the recovery tool from here (this is relevant to your recovery mode question also), but not all mp3 players will work with Windows Media Player 11 - causes a DB corruption - roll back to Windows Media Player 10 if this is the case:

http://support.creative.com/Products/ProductDetails.aspx?catID=213&CatName=MP3+Players&subCatID=213&subCatName=ZEN&prodID=14107&prodName=ZEN+MicroPhoto

Jul 06, 2008 | Creative Labs Zen Micro MP3 Player

1 Answer

Creative zen


After three months of trying and trying in many computers, following many, many procedures found all over the Internet, my Creative Nomad has accepted the firmware and has borned again.
What I did?
1. Connected the Nomad on a computer with Windows XP and Windows Media Player 9, that never has been touched by a creaive device.
It recognizes the device but can´t find any update to the drivers,
2. Updated Windows Media Player 9 to Windows Media Player 10,
3. Restart the computer
4. Connect the Nomad and the computer recognizes the device and autamtically search and found updated MPT drivers.
5. Run the firmware update program "ZenXtraP4SAudible_PCFW_LB_2_10_03 (Creative Zen Xtra PlaysForSure Firmware 2.10.03)"
6. Finally the magic button always has been disabled was enabled so start reloading firmware.
And now the Nomad is working in windows vista.

The difference between the computer where the firmware works and the others is that this has never had media player 10 or 11 and never has installed creative drivers.
Hope this can be useful to smoeone, somewhere, sometime.....

Apr 26, 2008 | Creative Labs Nomad Jukebox Zen Xtra MP3...

1 Answer

Creative zen microphoto!!!


you need media player to be version 10. Firmware updates on Creative are not happy with wmp 11.

Mar 22, 2008 | Creative Labs Zen MicroPhoto MP3 Player

3 Answers

Zen Microphoto frozen..


Solution ID # 4794 from creative site ZEN Micro and ZEN MicroPhoto 1. Make sure that the battery is charged. 2. Detach the ZEN Micro or MicroPhoto from the PC, and ensure that it is turned off. 3. Remove the battery. 4. Move and hold the Power button to the Power On position and re-insert the battery to the ZEN Micro or MicroPhoto. Hold the Power button until the Recovery Mode appears. The following options will be displayed: -Clean Up : Scans the player and removes invalid links from its music library.Does not affect music files themselves. -Format (All):Caution! Erases all content!Save a copy of your player's content before formatting. -Reload OS/ Firmware : Caution! Erases your player's firmware. DO NOT select the Reload Firmware option unless you have access to a PC and you have downloaded the necessary firmware to install. Reboot Reboots the device.

Jul 29, 2007 | Creative Labs Zen MicroPhoto MP3 Player

4 Answers

My Creative Zen M won't "dock"


One problem may be that the registry entry for the player is corrupted. You can find out if this is the case by opening your computer's Device Manager (this page tells how, if you're not familiar with it). Look under "Windows Portable Devices" if you have XP or "Portable Devices" if you have Vista, and you should see the name of your MP3 player.

If your player is listed in the Device Manager but has a small yellow warning sign next to it, right click on your player's name and click Properties. The Properties box may say "Windows cannot start this hardware device because its configuration information (in the registry) is incomplete or damaged. (Code 19)."

If this is the case, there's an easy fix, that doesn't require any messing with the registry or anything:

--Right click on your player in the Device Manager and click Uninstall
--Unplug your player from your computer when the uninstall finishes
--Plug your player back in to your computer
--Vista will automatically reinstall the driver, and your player should appear in My Computer

Unfortunately this is for Vista. I don't believe XP will reinstall the driver automatically, so you may have to install it manually from your Creative CD. Anyway, what this does is simply uninstall the corrupt driver and reinstall it. It worked for me - hopefully it helps you!

Mar 22, 2007 | Creative Labs ZEN Vision:M Digital Media...

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