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Problem for Creative Labs ZEN MicroPhoto Black MP3 Player

Creative Zen Microphoto Code 10 on Windows Vista

By kel513 on Feb 04, 2008

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My Creative Zen isn't being recognized by Vista. It charges, but the it keeps telling me the driver installation fails, then when I go into the drive manager it says the device can not connect (code 10). This is not happening on my laptop which still has XP. I've tried everything, and google isn't helping.

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Same Problem

Mar 01, 2009

- Code 10 problem with mtp driver for windows - Guest

Dec 24, 2008

- receiving a code 10 when connecting the zen mp3 player to USB port. What to do?- mrod1101

Jul 13, 2008

- My Zen Micro Photo suffers the same problem. It keeps trying to connect but comes up with a code 10. Trouble is I'm using XP! It never did this before. - Guest

Feb 07, 2008

- hi

my sleek is doing the same . Creative suggest it is because of windows player 11 being used and gives a solution in its help section www.creative.com- Guest

Best Solution

posted on Feb 20, 2008

ctf1800

Rank: Wiz Creative Labs

Expert
Rating: 85%, 4473 votes

go to my computer > click on hardware tab >
click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers
(write these down just in case it cant find them)
right click on them and uninstall
reboot let windows reinstall them
Also told Microsoft hotfix causes this problem try uninstalling the last hotfix

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