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Check your PAGE SETUP options for the file you are about to print and ensure the values you have entered for the MARGINS (especially the left one) are set small enough to allow the whole return address to be printed.
Follow the trouble shooting guide lines that came with your printer. I had the same problem and followed those procedures and then contacted Kodak with the info. It turns out that the printer head is bad and They WILL send You 1 FREE of charge and a free color and black cartrige along with it. The print head just snaps out and the new one snaps back in and You send it back in the prestamped envelope. the Printer parts are guaranteed for LIFE and are free if You follow the guidelines in the trouble shoot area.
Hope This Helps:
Envelopes can be printed from tray 1 or 2. Select the type of envelope you are using from the PRINT dialog box or the driver. In your program, set the margins. Typical margins for a commercial #10 or DL envelope would be: Return Address Top margin 15mm(0.6 Inch) Left margin 15mm(0.6 Inch), Delivery Address Top margin 51mm(2 Inches) Left margin 89mm(3.5 Inches). For the best print quality, position margins no closer than 15mm (0.6 Inch) from the edges of the envelope. Avoid printing on the seams of the envelope. Envelopes with a peel-off adhesive strip or more than one flap that folds over to seal must use adhesives that are compatible with the heat and pressure of the printer fuser. the extra flaps and seals can cause wrinkling, creasing and feed jams, could even damage the fuser.
have you adjusted the page setup on your software? I'm assuming you're using Word to print a mail merge. yes?
Check that the margins are setup properly in the "word document" Go undetr file, page setup, and confirm the envelope size is set properly. Check the page setup in the printing preferences. File, Print, Printing Preferences.
The printer accepts whatever margins microsoft word tells it to use.
To load envelopes that are under 7.87 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps open and toward the front of the printer. To load envelopes that are over 7.87 inches (220 mm) in width in the multipurpose feeder, insert the envelopes with the flaps closed and the short-edge of the envelopes facing into the printer. You can load envelopes up to the maximum fill line in the tray at one time.NOTE: Make sure set the envelope flaps are completely unfolded.NOTICE: Never use envelopes with windows, coated linings, or self-stick adhesives. These lead to paper jams and damage to the printer