Question about KitchenAid Architect Series KEMC308KSS Electric Double Oven

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New oven won't work

We just had our new convection oven and convection microwave installed and the lower oven read out says to "enter probe temp" or "remove temp probe".  The highest temp we can enter is 190 degrees and when the oven reaches that temperature the oven shuts down saying cooking complete.  You cannot get rid of the probe readouts so the oven is inoperative.  The installers said they could do nothing.  I called customer service at Albert Lee's (Seattle) and they said I now had to deal with the manufacturer.  The manufacturer said we couldn't get it serviced for three weeks.  I guess the service people have a LOT of work on their hands servicing Kitchenaid ovens.  Anyway, does anyone have a remedy?  We have turned off the power for several hours and throwing the breaker back on hoping it would reset - nothing.  We have installed the probe and removed it and tried different settings for the oven in both modes with no luck.  The microwave does work.  Thank you.  We now have a $3,750.00 stainless microwave.

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  • Anonymous Mar 12, 2014

    The probe light is always on and the probe is not attached. I can only bypass it after setting the oven temp then choosing start again

  • Anonymous Mar 31, 2014

    How to reset oven

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Cobrapilot sorry to be the bearer of bad news. Some where in the oven the contacts going to the oven probe are closing. This could be wiring going to the probe missing insulation and hitting the sheet metal, or the probe socket itself closed. I usually see this after the unit is in use, not right after install. Have you tried to cook a roast or such in the probe mode to see if it will work? For the oven may work just fine then. You are correct about your last line, until service resolves this issue, you have just an expensive microwave. Also as a side note, be sure an be there when the tech showes up. They may just try to say we need a part and not actually attempt to fix your unit. I am not sure what area you are in, however try Olson Appliance Service, He has a website, he is authorized Kitchen Aide service and maybe he can help.

Posted on Feb 03, 2008

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Posted on Jan 02, 2017

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I have a Jenn Air JJW9830DDP double oven electric, and the temperature in the oven is about 100' less than what it reads on the display. I tested the temp sensor and it ready 1073 ohms. Any s


Well, your temp sensors can still be bad. If not, there's always a new control board you buy!

However, I wouldn't drink water from that oasis without making ABSOLUTELY sure I'm not seeing a mirage.

The only common denominators between your upper and lower oven temp readings is the firmware and the oven thermometer you are using to visually check the temps.
What type of thermometer are you using to check your oven temperatures with?
If it's not a digital thermometer used specifically for testing ovens, you might just be leading leading yourself astray.
You need a calibrated thermometer. If I don't have a calibrated digital thermometer on me, I use two or three oven thermometers (the dial type) and average the readings.
It's the only way to be as close as possible with a digital probe.

If you have thoroughly verified that your oven is in fact not reading the correct temperature, then you can adjust it +/- 35 degrees F via your oven's control panel.
To adjust the oven temperature:
1 - Press Setup pad.
2 - Select the down arrow to scroll to the next screen.
3 - Select Temp Adjust using the Quickset pads.
4 - Select upper or lower oven (select models).
-"Set temperature offset using the Upper Set Knob" is displayed.
5 - Enter the desired temperature change using the Set knob.
The temperature can be increased or decreased up to 35 degrees.
The temp. change is displayed at the top of the window.
6 - Press the Set knob to accept the change.

Now, if you are still worried about the temp. reading being off, replace both the upper and lower temp sensors. That's all you can do besides replace the main board.

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Bad news is that you have to pull the oven out of the wall to do this repair.

Good news is that it's not difficult to do.

TURN THE POWER OFF AT THE BREAKER BEFORE YOU PROCEED!

Otherwise you'd look like this...
6966093.jpg

Ready? OK!

All you need is;
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Did I mention TURN THE POWER OFF AT THE BREAKER BOX?

Now we're ready for surgery.

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Place your Igloo cooler under the oven. Slowly pull the oven from the cavity until you have it out and sitting on the cooler. (don't sweat it... the oven is light. maybe 75 pounds or so.)

Now that you have it out, open the oven door and remove the oven racks. Look inside (may need a flashlight) and locate the temp probe, there are 2 screws holding it in place. Remove those 2 screws and set them inside the oven cavity, you'll need them soon.

Now go to the back of the oven (slide it if necessary) and remove the back panel. (*Here's a tip... some of these GE units? All you have to do is remove one screw to access the temp probe, so look carefully... don't go nuts here. Sometimes the whole panel/panels DON'T have to come off)

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Take the sturdy wire (from the tools list) and make a small hook at the end of it. Poke it through the hole that the old probe was stuck through. Now hook your new probe into the hook. Now go to the rear of the oven and gently (did I say gently?) pull it through to the back of the oven.

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All in all about an hour's worth of work. I know it sounds like alot more but I could have done this in less time than it took me to type it.

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