Question about KitchenAid Architect Series KEMC308KSS Electric Double Oven
We just had our new convection oven and convection microwave installed and the lower oven read out says to "enter probe temp" or "remove temp probe". The highest temp we can enter is 190 degrees and when the oven reaches that temperature the oven shuts down saying cooking complete. You cannot get rid of the probe readouts so the oven is inoperative. The installers said they could do nothing. I called customer service at Albert Lee's (Seattle) and they said I now had to deal with the manufacturer. The manufacturer said we couldn't get it serviced for three weeks. I guess the service people have a LOT of work on their hands servicing Kitchenaid ovens. Anyway, does anyone have a remedy? We have turned off the power for several hours and throwing the breaker back on hoping it would reset - nothing. We have installed the probe and removed it and tried different settings for the oven in both modes with no luck. The microwave does work. Thank you. We now have a $3,750.00 stainless microwave.
Cobrapilot sorry to be the bearer of bad news. Some where in the oven the contacts going to the oven probe are closing. This could be wiring going to the probe missing insulation and hitting the sheet metal, or the probe socket itself closed. I usually see this after the unit is in use, not right after install. Have you tried to cook a roast or such in the probe mode to see if it will work? For the oven may work just fine then. You are correct about your last line, until service resolves this issue, you have just an expensive microwave. Also as a side note, be sure an be there when the tech showes up. They may just try to say we need a part and not actually attempt to fix your unit. I am not sure what area you are in, however try Olson Appliance Service, He has a website, he is authorized Kitchen Aide service and maybe he can help.
Posted on Feb 03, 2008
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Posted on Jan 02, 2017
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