Question about Tomtom GO 910 GPS Receiver

8 Answers

Tomtom 910 will not connect to computer

Ive tried everything but throwing it in the road and running over it. It will not connect to my computer. Ive tried different usb ports ,resetting it, holding the power button . when i turn it on i get the splash screen with a picture if the tomtom and a flashing red and white x and nothing else.. when i plug it in the computer a little loading icon that says formatting pops up after about 5 to 10 min it goes away and shows a connected tomtom picture and i still cant get to do anything.

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  • jumpdown82 Feb 12, 2008

    That sounds like it would work and i really appreciate it but the 910 has a hard drive instead of a memory card. and its not actually connecting to the computer. when i plug it up the computer tells me its faulty and it cannot be read. when i restart the computer it installs correctly but the computer still fails to recognize it connected.

  • Anonymous May 10, 2008

    I have same problem,what I can do?

  • Anonymous Jun 08, 2008

    I do have the same problem over here.

    Everytime i connect the 910 to my computer it begins formatting.



    After a while the formatting ends and a screen appears with the 910 displayed on it.



    THe computer still says that it is not able to connect to the unknown usb device.



    I am desperate looking for help

  • Anonymous Jun 20, 2008

    Exactly the same problem with my TomTom GO 910! These babes are ****!...

  • Anonymous Jul 03, 2008

    i have same problem...:(

  • edgrezda Jul 12, 2008

    same..

  • denarend Oct 10, 2008

    with my Sony NV-U73T

  • noden Jan 13, 2009

    Same problem on GO 520, solution 2 fixed it - many thanks.

  • tomtom910 Jan 18, 2009

    Ive tried different usb ports ,resetting it, holding the power button . when i turn it on i get the splash screen with a picture if the tomtom and a flashing red and white x and nothing else.. when i plug it in the computer a little loading icon that says formatting pops up after about 5 to 10 min it goes away and shows a connected tomtom picture and i still cant get to do anything.

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Had a similar problem with my GO 930, i.e. it would not connect to the PC. As several people have suggested, it appears to be a problem with the docking station connection. I found, by trial and error, that this works for my system (so far, every time):

Remove GO from docking station.
Switch on and allow to boot up.
Place FIRMLY in docking station
The Go should now recognise that it is linked to a PC and will ask if you wish to connect.
Proceed as normal.

As mentioned, my sytem is a 930, so this may not work for 910s.

Posted on Jun 29, 2010

  • SorenA Sep 17, 2010

    works for my GO 920

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I had the same issue with my unit off and on until finally it always loaded up with the red and white x and would not connect to the computer. What I did was I opened up my unit and reseated the connection to the hard drive. Right after I did that and powered it up it loaded immediately and I have not hand any problems since. Once it powered back up I made sure all of my maps and data I wanted kept was on my computer and I formatted the hard drive of the tomtom. Once I did that I ran the tomtom go update and it loaded the latest version of the tomtom software and i restored my maps, poi's, etc. It has been 3 months since I reseated the connection to the hard drive and I have had zero problems.

Posted on Jan 19, 2009

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There is a much easier way....

1) Open the Control Panel
2) Click on the 'System' icon
3) Select the 'Hardware' tab and click on 'Device Manager'
4) In the device manager, expand the "Disk Drive" section and see if there is an entry for your TomTom - there likely will not be one.
5) Right-click on the "Disk Drives" entry and select "Scan for Hardware Changes"
6) As long as your TomTom is powered on and connected to the computer, an entry should now show up in the "Disk Drives" list for your TomTom device.

Everything should now work as normal.

Posted on Nov 17, 2008

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Leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
STEP 1
Connect your TomTom to your
computer via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
STEP 2
Format your Tomtom via MY Computer.
STEP 3
Copy the Yellow Folders from the
backup you made in STEP 1 back to the TomTom.
STEP 4
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.

Posted on Feb 11, 2008

  • Cary Farah
    Cary Farah Feb 12, 2008

    most of the dont have a sd card but that doesnt mater.


    go to my computer > click on hardware tab >

    click on device manager button > in the is next screen on the bottom should have>>universal serial bus controllers

    (write these down just in case it cant find them)

    right click on them and uninstall

    reboot let windows reinstall them









    good luck

    please mark the post with a fixya

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Hi, I've got the same problem GO910 after 3 years of working properly. I tryed unistal tomtom Home and instaled again, I've reset the TT and tryed another computer, XP and Vista.... Always the TT recognised computer but the computer didn't recogized the TT. Nothing helped. Than I somewhere on web read that the dock connection is the problem, TT must be given firmly. I tryed just 2 times and realy this helped... SO TRY TO PLACE TT IN DOCK FIRMLY.
Good luck.
LADIDO

Posted on Feb 14, 2010

I have the same problem with a Go 910 that I've borrowed from work. It's exactly the same symptoms you describe. It won't connect to the computer like you said.
Tom Tom advise that you try to recover it by relacing the files as suggested in the first reply. I don't have the charger at home right now but they always seem to advise charging the unit for 2 hours before trying to reset the device. Can't imagine why this would make any difference but maybe it does something different when it's been charged up.... (unlikely)
I'll let you know if I manage to fix mine.

Gavin

Posted on Mar 08, 2008

I would not disagree with that...
but its rather a piece of ****...

Posted on Jul 21, 2008

This is a piece of garbage. Get a Garmin.

Posted on Feb 29, 2008

2 Suggested Answers

  • 1 Answer

SOURCE: tomtom 910 help please

1 Have you got Tom Tom home installed on your PC?
2 Have you got Tom Tom in the home 'cradle' with the usb lead attached?

I have both and have no proba at all

Posted on Feb 07, 2008

  • 1 Answer

SOURCE: tomtom 910 help please

Hard drive is connected up side down.

Posted on Feb 08, 2009

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