Question about Tomtom GO 910 GPS Receiver
Ive tried everything but throwing it in the road and running over it. It will not connect to my computer. Ive tried different usb ports ,resetting it, holding the power button . when i turn it on i get the splash screen with a picture if the tomtom and a flashing red and white x and nothing else.. when i plug it in the computer a little loading icon that says formatting pops up after about 5 to 10 min it goes away and shows a connected tomtom picture and i still cant get to do anything.
Had a similar problem with my GO 930, i.e. it would not connect to the PC. As several people have suggested, it appears to be a problem with the docking station connection. I found, by trial and error, that this works for my system (so far, every time):
Remove GO from docking station.
Switch on and allow to boot up.
Place FIRMLY in docking station
The Go should now recognise that it is linked to a PC and will ask if you wish to connect.
Proceed as normal.
As mentioned, my sytem is a 930, so this may not work for 910s.
Posted on Jun 29, 2010
I had the same issue with my unit off and on until finally it always loaded up with the red and white x and would not connect to the computer. What I did was I opened up my unit and reseated the connection to the hard drive. Right after I did that and powered it up it loaded immediately and I have not hand any problems since. Once it powered back up I made sure all of my maps and data I wanted kept was on my computer and I formatted the hard drive of the tomtom. Once I did that I ran the tomtom go update and it loaded the latest version of the tomtom software and i restored my maps, poi's, etc. It has been 3 months since I reseated the connection to the hard drive and I have had zero problems.
Posted on Jan 19, 2009
There is a much easier way....
1) Open the Control Panel
2) Click on the 'System' icon
3) Select the 'Hardware' tab and click on 'Device Manager'
4) In the device manager, expand the "Disk Drive" section and see if there is an entry for your TomTom - there likely will not be one.
5) Right-click on the "Disk Drives" entry and select "Scan for Hardware Changes"
6) As long as your TomTom is powered on and connected to the computer, an entry should now show up in the "Disk Drives" list for your TomTom device.
Everything should now work as normal.
Posted on Nov 17, 2008
Leave on charge for two hours, then with the SD card out hold down the reset button at the back of unit for ten seconds and then the 'on' switch for ten seconds.
Connect your TomTom to your computer via USB and open up your Windows Explorer and go to the drive. (It will be listed as TOMTOM (E) or some other drive letter).
Copy the Yellow Folders one by one to your PC. Ideally, save all the folders under a new folder that you name.
You may find that the folder ttntools and gns may not be copied. This is o.k. if they aren't.
Format your Tomtom via MY Computer.
Copy the Yellow Folders from the backup you made in STEP 1 back to the TomTom.
Open TomTom Home
Click on Upate Now.
Install the latest update onto your TomTom.
Once installed, switch your TomTom off, then disconnect if from the PC.
Thats it. From now on, make a full backup using TomTom Home prior to any updates.
Also note, that copying all the files will take some time.
Posted on Feb 11, 2008
Hi, I've got the same problem GO910 after 3 years of working properly. I tryed unistal tomtom Home and instaled again, I've reset the TT and tryed another computer, XP and Vista.... Always the TT recognised computer but the computer didn't recogized the TT. Nothing helped. Than I somewhere on web read that the dock connection is the problem, TT must be given firmly. I tryed just 2 times and realy this helped... SO TRY TO PLACE TT IN DOCK FIRMLY.
Posted on Feb 14, 2010
I have the same problem with a Go 910 that I've borrowed from work. It's exactly the same symptoms you describe. It won't connect to the computer like you said.
Tom Tom advise that you try to recover it by relacing the files as suggested in the first reply. I don't have the charger at home right now but they always seem to advise charging the unit for 2 hours before trying to reset the device. Can't imagine why this would make any difference but maybe it does something different when it's been charged up.... (unlikely)
I'll let you know if I manage to fix mine.
Posted on Mar 08, 2008
I would not disagree with that...
but its rather a piece of ****...
Posted on Jul 21, 2008
This is a piece of garbage. Get a Garmin.
Posted on Feb 29, 2008
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Posted on Jan 02, 2017
SOURCE: tomtom 910 help please
1 Have you got Tom Tom home installed on your PC?
2 Have you got Tom Tom in the home 'cradle' with the usb lead attached?
I have both and have no proba at all
Posted on Feb 07, 2008
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