Question about Sony Playstation 3 (PS3) Console

45 Answers

Ps3 not reading disk

Just brought call of duty..and days later my ps3 is not reading any disk! Read a lot of comments and they have the same problem with the same game(call of duty 4).

Do not buy buy call of duty..that game has to be faulty as it caused too many problems.I have no warranty for my ps3 as i got it from an old mate... iam in a lot of trouble. What can i do? Can someone help me. Please!

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  • 143 more comments 
  • justblaze Feb 06, 2008

    I have 2 Playstation 3's both no longer read discs. I put the disc in and the system completly ignores me. I do not have the receipts and both of them are under a year by a lot. Oh well SONY SUCKS!!!!! I HATE YOU PLAYSTATION!

  • Anonymous Feb 10, 2008

    not reading discs will get replacement from SONY,,,what else to do!

  • tshoe Feb 14, 2008

    my brother and i got call pf duty 4 for christmas and he went off to college and a couple of months later it read my disks but an error always occord and now the disk icon doesn't come up. I've tried unplugging it and blowing in the disk slot and even cleaning the disk and now it doesn't read the disks.

  • Robb83 Feb 14, 2008

    My ps3 was working last night but when i came home from work and turned it on it stopped reading the disc... I turned it off and on a few times but it didnt work i even switc´hed games and it didnt work..

  • mase17 Feb 17, 2008

    My PS3 stopped reading any disk just recently.... had a crash during Rainbow6 LVm so I shut er down at the back, waited a few minutes, started it up, and the games wouldn't load. My PS3 is less than 4 months old. Please help!

  • Ogden90 Feb 21, 2008

    I just bought COD4 on Ps3

    i had to download an update before playing the game, after doing this i played online for a few hours, then i turned the ps3 off.

    When i turned the PS3 back on and put the game back in, nothing happened apart from the small loading circle in the top right hand corner :S

  • Anonymous Feb 22, 2008

    I just had the same problem while playing call of duty 4. All of a sudden the screen went blank and when I tried to reset it all I would get is the PS3 Options screen and it would not load the game. I tried over and over and nothing. Tried several games and nothing. This really sucks. I don't know if its Call of duty 4 doing this but it happened when playing it. I called playstation and they said to send it in and because it out of warranty it costs $150 to have a new one sent out.

  • Anonymous Feb 23, 2008

    system will not read or play disks

  • Anonymous Feb 23, 2008

    my son was playing wwe smackdown vs raw 2008 and the game froze up,then he turn it off. about 30 min latter he put in the same game and it wouldn't read it,so i tried another game and it doesn't read it either.didn't know what to do so i restored the system(it two about 2 1/2 hrs. and it still won't read any game. what's wrong ? and what's next

  • acmetoys Feb 23, 2008

    what's wrong? and what's next....

    my son was playing smackdown vs raw 2008 and it froze up,then he turn the system off...30min latter he turn it back on and put in the same game and it wouldn't read the game and now no game reads...(no cd -- no blueray) i restored the system thinking that would work(2 1/2 hrs.) and it doesn't .

  • ak4747 Feb 25, 2008

    when i try to put in fifa 08 my game freezes and then when i put in on again it never reads how do i fix it

  • mohannad Feb 25, 2008

    hi ... i have a 40 gig ps3 and i was playing nba 2k8 .. suddenly the screen froze...when i restarted the ps3 it wouldnt read any disks at all...bluray,dvd,cd, u name it , while everything else is fine...the consloe testarts on and off with the joypads normally ... reads videso and music and photos outta flash mem's ... exept the games....i donno ...help plz

  • rogEman Feb 29, 2008

    I was playing COD4 and the sound slowly started to fade away then the game froze and i had to turn the ps3 off, when i turned it on it wouldnt read anything, whats up????

  • blanchie Mar 02, 2008

    was playin on cod4 for about 2 hours when the screen went blank tried re loading it and nothing so tried other games and still nothing, this is my 4th one now and all with same problem, the longest i had one for was 2 weeks before this happend, iv had the last one i bought for 2 days. i now want sony to upgrade it to a 60 gig one because of all the problems iv had, my m8 has a 60 gig one and has had no problems at all he has had his 4 months ish.

  • bigmoose27 Mar 04, 2008

    ive had my ps3 for months with no probllems at all and all of a sudden it no longer wants to read the disks that i put in i, lost my receipt and i have no warranty so do i have to get a new one or is there a way to fix this problem? Ive already updated and tried resoring it but nothing has worked someone please tell me theres light at the end of this tunnel

  • Anonymous Mar 05, 2008

    Same happend to my son! he told me he was playing call of duty 4 ,and it crashed.now it dosent read any games we have! I tryed a music cd that works but thats it

  • Anonymous Mar 06, 2008

    I just called sony about the problem i had (not reading cds anymore] there going to replace with new one in about 3 days! AND THIS PROBLEM IN MY EYES COULD HAPPEN AGAIN AND ILL BE IN THE SAME BOAT AGAIN!! I HOPE SONY SORTS THIS ERROR/BUG OR HARDWARE GLITCH OUT AS THERE ARE A LOT OF US WHO HAVE SAME PROBLEMS AND PAYED OUT A LOT OF MONEY FOR THAT WAS MEANT TO BE A GOOD BIT OF KIT

  • Anonymous Apr 03, 2008

    Wow, it seems like all of us ps3 owners are going through the same pain! I was TRYING to play NBALIVE08 and during the load there is like a basketball trivia thing that you answer while you wait to play the real game. It took like 5 minutes for me to realize that the game will not load. Kept asking question and questions and questions. I just turned it off with the controller, ejected the game and then put if back in. NOTHING, NADDA! What is up with that??? Now I gotta call Sony. Quick question, will they send me a new ps3 console even though I don't have any warranty???

  • Anonymous Apr 30, 2008

    2 days ago Igot call of duty 4 and my ps3 wasnt reading the disk a day after I got it.I dont wanna give away the best game ever. So what do I do

  • Anonymous Apr 30, 2008

    my ps3 will no longer read any disc... after playing call of duty 4, and downloading bonus maps. what can i do ?

  • loren_nov May 01, 2008

    My ps3 will not read any games tried to reset defaut settings and stiil nothing, any one know what to do?

  • Anonymous May 01, 2008

    i just got dark sector and my ps3 wont read it i tried all my other games and it doesnt read ne of them

  • Anonymous May 04, 2008

    I had the same problem with call of duty 4 so i callled sony & they arranging a replacement within a week. I got the problem as soon as i downloaded the new maps for the game but i dont know if thats just a coincedence.

  • Anonymous May 05, 2008

    Just like everyone else my PS3 won't read the discs anymore. The one thing that I'm hearing is that it is happening to everyone that downloaded the maps for COD4. I 'm beginning to think it wasn't coincidence.

  • Anonymous May 06, 2008

    bought call of duty, and now playstation won't play anything

  • Anonymous May 08, 2008

    i was playing grand theft auto for the playstation 3 and it crashed so a turned it of from the back and it wont play any games again

  • Anonymous May 11, 2008

    The Best way to fix a problem like this is to use a PS3 Repair Guide.

    You can find a good one here:


    www.PS3RepairsGuide.com

  • loco_uno May 11, 2008

    i was playing gta and it crashed and when i tried to play other games on it but now ever time i put a game in it just says "an error occurred during the start operation"

  • Skot23 May 11, 2008

    I have the 80 GB ps3. A couple months ago i put cod4 in and it just wouldnt work. I called Sony and they told me to restore default settings and make sure i have the latest update which it said i did and still nothing worked. So the guy took my info and a week or so later i got a box in the mail to send it back under warrenty. I dont have my receipt so i would now have to pay $150 for it to get fixed. Luckily though, it started working. Worked for probably a month but last week it just stopped. I got it to work a couple times though. Taking the game in and out 100 times and it eventually worked. What I found very strange though is that it will play all my ps2 games every time i put the discs in but it wont play any ps3 games without a fight.



    I then restored default settings again, did a full restore of the hard drive and still didnt work. I have the warrenty through gamestop but of course they arent making the 80 gb right now. I have to wait a month till they re-release it with mgs4.



    I'm so pissed about all of this. $500 and 7 months later its in the crapper already.

  • Anonymous May 11, 2008

    Mine just died too. Hope Sony will stand behind their product. 1yr. old 60GB.

  • Anonymous May 14, 2008

    call of duty 4

  • Skot23 May 15, 2008

    After my post on May 11th. I then called gamestop customer service and explained to them what was going on with the ps3 sucking and i lost my receipt and what the idiot at the gamestop store told me i would have to do....i asked if there was any way for them to send me my receipt and he said no but they can fax the information over to sony as long as you have a service request number with sony already which i did. so they did that and i just shipped my ps3 out. Crossing fingers that it comes back like new

  • spiderandjes May 19, 2008

    hi ive had the same problem with mine, ive got a 60gb version and it just froze and wouldnt play anything the other week and as i got it from a friend then i have no reciept and the warranty has ran out too. but ive noticed that there are a few online places where you can buy just the blu ray drive for about 50 quid, and ive already had it apart as there is a guide on how to do it aswell, i just wanted to know if anybody has tried this route and if it works or not.



    thanx

  • Anonymous May 23, 2008

    cool

  • Anonymous Jun 07, 2008

    Playing Fifa 08 and not read any disk

  • holmes1234 Jun 13, 2008

    ps3 is not reading any disc... i pissed.... what can i do to fix it?

  • Anonymous Jun 13, 2008

    Yes I have the same thing but it's not the games doing it it's a bad blue-ray player if you put the disk in and put your ear up to the drive you hear it making noise popping sounds they will fix it for you. Cost for fix USA $150.00. If you have a receipt and you had less then a year the fix will be free. Now if you got mad and hit its your loss.

  • Anonymous Jun 13, 2008

    I have had my ps3 since christmas and never have had a problem until todaY I AM PISSED IT HAS NEVER VER BEEN HOOKED UP TO A COMPUTER I EVEN CALLED THE PLAYSTATION 1 800 NUMBER HE GUIDED ME THROUGH THIS LONG PROCESS AND IT STILL DIDNT WORK IS THIS SYSTEM A PIECE OF **** IT WAS WORTH A HELL OF ALOT BOUGHTEN BY MY GRANDMOTHER WHO IS 73

  • EddyF24 Jun 17, 2008

    Same thing here. I was playing MGS4.
    Second time my ps3 got a problem. The first time I restored it and erased all my memories. Sucks.


  • Anonymous Jun 21, 2008

    u guys a ******* idiots and if u did not buy warrinty sony provides a one year warrinty anyways but if not pay for the **** u broke ***** its $140



    Ps no sytem even compairs to the ps3 so ******** o<====8 (:

  • pl_anto Jun 22, 2008

    I took out assassins creed because it froze and now none of my games will work in it!



    I've rstored the system settings and formated the memory!



    The ripple in the corner meaning its loading comes on but it disappears and the game still won't load the game!

  • Anonymous Jul 24, 2008

    Sony is the worst customer service in the planet.

  • cooliefan47 Jul 25, 2008

    mine is doing the same thing but mine happend from mgs4 online, and gta4 does any one have any info on this problem

  • Anonymous Jul 25, 2008

    i was playing rock band my ps3 froze and now it wont play anything.......the little thing in the cornor starts like the game is loading but it goes away ......and nothing will play in it

  • dark11knight Jul 25, 2008

    my ps3 froze when i was playing rock band and now it wont play anything :-S

  • Anonymous Jul 28, 2008

    ps3 froze ... now it doesnt play nothing...



  • Anonymous Jul 31, 2008

    I turned the ps3 on and the disk option isn't there.

  • Anonymous Jul 31, 2008

    Yesterday (30-7-2008 europe)  I updated to firmware 2.42 


    This morning I was playing Call of Duty 4 and the sound stopped but I could play the multiplayer match till it's end. Then the game locked up.


    I rebooted and my PS3 stopped reading disks.


    Not Blu-ray but "Blu-YAY!!! your PS3 has just been added to the scrap-list!"


    PSN name: xaborett





  • Anonymous Aug 04, 2008

    my ps3 won't show the games in the menu button, And it freezes then doesn't work. I think it is because of gta iv.

  • Anonymous Aug 11, 2008

    i was playen fight night round 4 d ps3 crashed and now it wont read discs how do i fix it

  • Anonymous Aug 13, 2008

    My PS3 is not reading any disks either. I bought Assassin's Creed and while it was initially loading it froze. I couldn't do anything but turn it off. After I did that, I got a message stating that I needed to delete what had been saved of A.C. After I did that it started to load and then gave me an error #. Since then it doesn't read anything. I just got Madden and can't play it :(((. From reading these messages it seems like my only hope is to turn this in. @#$% Sony!

  • larrytm Aug 14, 2008

    Same here people... i received my new ps3 as a birthday present and after hooking everything up connecting to the internet and upgrading the software. i sat down to get to watch the Batman Begins blu-ray movie. Movie started, no problemo, ran for about 30-40 seconds, started stuttering and suddenly showed an error message. I took out the disc, checked the setting and reloaded the blu-ray. it wouldnt even me read the disc! Zero, zilch, nada!!. i even let the system cool down but the same issue remained. I'm contacting Sony to see what they'll do but I'm not real hopeful after reading all of your reports. Sony's starting to sound like Microsoft, sending out products that haven't been fully tested and forcing us to take it in the a*s just because they can!

  • Anonymous Aug 14, 2008

    My ps3 aint picking up any of my games. I was only playing it this morning but just then it aint working. I hope i can find something to help me as i am wounded. If i find any help or get it sorted i will let you know.

    Any help with the problem would be appreciated.

  • chris467 Aug 14, 2008

    PS3 working fine, and then all of a sudden it quit reading any disks.

  • Anonymous Aug 16, 2008

    same

  • bigrigguy27 Aug 17, 2008

    playing madden 09 game froze now wont play any disks

  • Anonymous Aug 17, 2008

    same here

  • poyota32 Aug 22, 2008

    I was watching a Blu-Ray dics and my PS3 froze all of a sudden out of nowhere. I restarted it and it has not been able to read any disc that I insert. I contacted the Sony support center and they had me go through some steps to reset default settings but nothing helped.

  • Anonymous Aug 25, 2008

    no reading any type of disk

  • psx1 Aug 25, 2008

    my ps3 wont work **** im so pissed. man i want to fukin play gta iv but i cant cause my fukin ps3 wont fukin work. it wont fukin read any disc at fukin all an i feel like fukin throwin it away. now i sold all my xbox games just to get a fukin ps3 and now i dont have any xbox games and no fukin ps fukin 3!! please help me or il fukin die of bordom. im begging you.

  • dwight2 Aug 29, 2008

    need instructions on how to change out ps3 blue ray dvd drive

  • d_jay_moffat Sep 06, 2008

    my ps3 cd drive dose not work anymore. i was playing call of deuty 4 and now it dose not work what do i do ????

  • stunna101 Sep 13, 2008

    the icon isnt coming up when u put the disc in what do i do it wont play

  • Anonymous Sep 20, 2008

    Hey guys i was playing Call of Duty 4 and the system froze, and now it wont read any fricking game.

  • matthewkiely Oct 17, 2008

    mine died after the download 2.5 wont read anything

  • PaulVig Oct 18, 2008

    Everything was working OK yesterday, extracted the game I was playing to insert PES 2009 freshly and... the PS3 doesn't recognize any disks any more.

    Patch 2.50 installed on release day. Brick..?


  • apayne25 Oct 18, 2008

    I put in the new pro evo 2009 as well. Played it for an hour then it crashed and is just showing the circle in the top corner, nothing loads on there. It's about as useful as a chocolate fireguard now.

  • ns_32 Oct 18, 2008

    I have the same problem.. my ps3 will do everything except play a cd... I am very upset to have paid over 500 dollars for the system to have it tear up in 15 months.. now sony says that i have to pay them 150 dollars to have it repaired!!!! does anyone have any solutions to this ****? Let me know!!! Brandon ns_32@yahoo.com

  • Anonymous Oct 18, 2008

    i bought a ps3 when it first came out and now it will play ps2 games and dvd's but it wont play ps3 games

  • Anonymous Oct 18, 2008

    my playstation wont read any disc

  • karatestarfi Oct 18, 2008

    I'm now on my second!!!! PS3 40gb... the first one I got for Xmas 2007 and that stopped reading discs after 6 months so Sony sent me another one (thank god on guarantee) and now, tonight THAT one has just gone the SAME way!! How many more chances will I get as I only have 2 months left on my guarantee!! Give me my money back and let me have something that WORKS!!!

  • Anonymous Oct 23, 2008

    Same problem just happened to me, playing several other games then loaded Call Of Duty 4, played for 1 hour then tried to eject the disk but nothing, turned power off then on, now wont read any disks. Have tried a complete restore etc. but nothing works.

  • Anonymous Oct 27, 2008

    I have the same problem but I never played call of duty 4. I turned my PS3 on to charge the controls and within an hour it wouldn't read any CD

  • Anonymous Oct 29, 2008

    Played Little Big Planet for a couple of hours tonight, shut it off, turned it back on awhile later and voila! No discs are being read. Nice.

  • Anonymous Oct 29, 2008

    I got my 60 gb ps3 for christmas last year and its been fine until a few days ago, the disc reading error!!! I was playing call of duty 4 and the speech on story mode wasnt working properly, i took the disc out and reinserted it. It worked, it did that a few more times and i finally had to reset coz reinserting it didnt work. It didnt work!!! So now im stuck playing demos!!



    Ive heard that a lens cleaning disc might work, but i really dont know what to do...

  • Kieran Lowe
    Kieran Lowe Oct 29, 2008

    I got my 60gb ps3 for christmas last year, and its been fine till a few days ago. The disc reading error!!! I was playing COD4 and the speech on story mode wasnt working properly, i took the disc out and reinserted it. It worked!!! It did that about 3 more times and i finally had to reset the console. Now im stuck playing demos!!!



    Ive heard that a lens cleaning disc might work, but i dont know what to do!?!

  • Anonymous Oct 29, 2008

    Mine has stopped reading the disc for the second time... First time I rang sony to send it back it fixed itself, this time no hope. Playing COD4 when it happened, Infinity Ward have stuffed the network their too...

  • KPiar Oct 29, 2008

    I have the 60GB PS3, I ran the update with Big little Planet (BLP) and now I can't load/read any disks. The is no Icon on the menu for the disk that is in the player. I have tried many different disks ps2, PS3 games, & Blu-ray movies. and none works. I have so far formatted my hard drive and still it does not work.

  • englishpitty Nov 05, 2008

    Hi everybody i had the same problem as everyone else here my ps3
    stopped reading disks but i got a fix first i tried opening my ps3 and
    cleaned my laser it was clean but i cleaned it anyway no
    joy same old problem but now my warranty was VOID because i opened it
    then i read some of the comments by fellow members of fixya and now the is problem fixed. HOW? Easy i phoned sony told them what happened told them i had opened it he said that i shouldn't of BUT they will still fix it its the 5th on nov they're
    picking it up on the 13th and it should be here within 10 days free of
    charge plus what i forgot to mention my warranty was out of date but
    they said they are extending EVERYBODYS warranty to fix this problem plus when it returns it will have 3 month warrant so do as i do and phone sony
    08705 99 88 77


  • sallysteptoe Nov 12, 2008

    Been having same problem discs not reading waranty expired, phoned sony are coming to pick up and solve problem free of charge or will send new console, great news!!!!!!!!

  • Anonymous Nov 23, 2008

    Working... updated to 2.52 ... no longer reading from blu-ray drive.  :(  saddness... i'm going to try call sony tomorrow.

  • Anonymous Nov 27, 2008

    ps3 not reading disc any more

  • Vash41288 Nov 30, 2008

    Yeah same problem, i have a 60 gig, one of the first ones that came up, i had no problem then it happened. It wouldnt read MGS4 then the next day it worked fine, no problem then was playing Resistance 2 online and it completly stopped. Now it wont read anything!! and i think my warranty is out! wtf do i do, i love my ps3 lol!! i dont want to have to buy another one :'(

  • Anonymous Nov 30, 2008

    I have the same problem, called sony and they didn't even try to troubleshoot it. They knew exactly what the problem is and just said mail it in and they will fix it for $150.

    I told her that I can buy a new Xbox for $200 and she said go for it....so I did. I will never buy a sony product again.

  • Anonymous Nov 30, 2008

    my ps3 will not read any disk

  • Anonymous Dec 02, 2008

    well i was playing ga iv online on my ps3 60 gb and it froze now it wont read any disk i didnt have any problems it jus happned out of nower

  • Mari0 Dec 02, 2008

    I have a 60 gb ps3 from the first month ps3 was released and it has been working fine ever since the last update.... now my ps3 won't play any of my games on discs but still plays the downloaded demos..... seeing how many people have this problem i think its most likely the new update considering that im just having this problems with my ps3 which is 2 years old compared to someone who has only had it for a couple of weeks.

  • jbchildress9 Dec 03, 2008

    same problem as everyone else. I put in madden 08 yesterday and it started to play like normal, then once it got to the beging loading part it never stop loading so I quit the game by the controller. Then after I did that it wouldn't read any disc, i tried all my games and a DVD and all that happened was a lilttle cicrle type thing in the top right hand corner. i dont know what to do anyone got any ideas?

  • Anonymous Dec 09, 2008

    my ps3 was working fine a few days ago, i tried to put assassins creed in, but nothing happened; the blue light came up next to the power light, so its recognised that there is a game inside, however it wont come up with the symbol of the game under the GAME under the game drop down menu.



    i tried with other games and they all do the same, that its not coming up with the symbol but the blue light is on means that it probably isnt able to read the data on the disk. i have read a lot of these posts, and i would agree its probably the case that there is dust on the lens, how do i clean it?

  • bing121 Dec 09, 2008

    my Ps3 isnt reading any game data and it isnt coming up at all 

  • caenum Dec 11, 2008

    ps3 wont read blue ray movies, ps3 games, ps2 games, regular dvd movies, or music cds.

  • Anonymous Dec 11, 2008

    sony the disc icon is not coming up on my screen

    what shall i do

  • caenum Dec 11, 2008

    my ps3 is a 60GB.

  • Anonymous Dec 16, 2008

    i think sony shafted the lot of us plus we payed them to to do it how stupid are we o ya mine fucked too:-( ...

  • Anonymous Dec 16, 2008

    my system is not reading any discs

  • Laide5 Dec 24, 2008

    I have the same Porblem. In the middle of watching a movie (Bluray) my PS3 froze up. After ejecting the disc and cleaning it, I tried agian, but since then my PS3 wont recognize any discs. I've tried reboots, and even reformating the drive with no luck.
    I'm about 1 month outside my warranty and Sony refuses to take any responsibilty for the defective PS3 and is asking I pay $150 flat fee for any repairs.
    I'm very angry about the whole thing.I really never play games on the PS3, so I didnt "over use" it. I didnt drop or miss handle it either. It just stopped working, which to me says the product is defective especially since it bearly over a year old.
    Alot of people seem to have the same problem and I'm suggesting we start a class action law suit! This is obviously a wide spread issue and Sony has refused to take responsibilty and repair the defective products they sold to us, instead they want us to pay them an additional $150!! As if PS3's arent expensive enough!
    Class action law suit! Who's with me?


  • khoacao619 Dec 27, 2008

    i gto this same problem cuz last night i played grand theft auto4 but then the next day i tried to play it and it cant read it it have the little loading sht on the top right screen can someone help me fix my prblem?

  • tami146 Dec 27, 2008

    we just purchase call of duty 5 and after my son got done playing our console would not work anymore! It has a black screen!



    What do we do? I have tried to reset and it does not work.

  • dan72 Dec 28, 2008

    same thing here, but it took almost a year of using the game

  • ponderer Dec 28, 2008

    while on cod (wow ) disk stopped loading - now will not play any

  • Anonymous Dec 28, 2008

    While playing Call of Duty 4,screen went blank,then an error message and now it's frozen and won't play anything.

  • Doubleis Dec 29, 2008

    Our PS3 just gave up tonite....none of the games or blue rays work ...So dissappointed ..

  • sgilli15 Dec 30, 2008

    Playing fallout 3 this morning, game crashed had to turn off from the back now it wont read anything. trying the restore now to see if that helps...

  • Anonymous Jan 01, 2009

    I was playing COD world at war and started losing sound then it wouldn't save the game now my PS3 also will not read any discs!!!

  • pauljoby Jan 01, 2009

    just baught call of duty 3 days ago and now mine wont work trubble is its a new system and i cant find my rec

  • Anonymous Jan 02, 2009

    I have the same problem with all of my disks. Unfortunately this started as soon as my 1 year warranty ended and the customer service representatives do not appear to care about this situation. So, it's 149 to get it fixed and there is only a 90 day warranty with that, or open the system myself (no warranty so what does it hurt) or lastly buy a new one. The last one aint happening!! Never again!!!!!

  • ahautoplaza Jan 03, 2009

    Same Issue here PS better do something about this...now that ff13 is coming out for 360 I really should of went that route. They gonna get a piece of my mind, all the way up the ladder ya"ll should do the same.

  • Bootheboy Jan 03, 2009

    Mine is a 60GB and its had this problem since i got it. i bought it used off ebay.

  • chennessey67 Jan 03, 2009

    WE PUT NCAA FOOTBALL 08 INTO CONSOLE, AND THE GAME PLAYED FOR A SHORT TIME THEN SIEZED. NOW THE CONSOLE WON'T RECOGNIZE ANY GAMES.

  • Anonymous Jan 06, 2009

    me too

  • westside01 Jan 07, 2009

    i bought live 09 played it for a few days and now my consle dont read no games

  • Anonymous Jan 10, 2009

    man my ps3 aint reading any disc!!!!!!!1

    what can i do

  • doughboi347 Jan 10, 2009

    Wen i put a game into my PS3 and i play online with call of duty it starts freezing and skipping, then wen i take the game out there is this line of smudge going down the cd, so i clean it and i put it in and the same thing happens



  • wesley5151 Jan 11, 2009

    i put disks into my ps3 and nothing works



  • Anonymous Jan 12, 2009

    same problem playing NBA 2K9 SAME EXACT THING HAPPEND 40GB SYSTEM I WILL CALL SONY TOMMROW IF THEY DONT FIX IT IM DONE WITH SONY PERIOD

  • doug720 Jan 17, 2009

    We are having the same problem, any answers???

  • Anonymous Jan 17, 2009

    OMG my ps3 doesn't read any games, or other CD's anymore, what should i do?

  • Anonymous Jan 30, 2009

    my stupid ps3 just stopped reading any kind of discs, whats sonys problem?????

  • Anonymous Jan 31, 2009

    My game system is not reading the disk. It was working last night. Then I had got up in then morning, and it wasn't reading the disk anymore.

  • lil_ninga Feb 04, 2009

    my ps3 is no reading any disks asweel its not readng my fifa09 or any of my games





    please help meanyone

  • jtray19 Feb 08, 2009

    i turn my ps3 on and my memory wasnt on it. what can i do?

  • Anonymous Feb 11, 2009

    will not read any disk

  • Anonymous Feb 11, 2009

    same problem but with call of duty 5



  • Anonymous Feb 22, 2009

    same thing hapend to me for ffs but mines cod5 and its not loadin the game

  • Bad Dan Feb 24, 2009

    Same story as thousands of others.



    My PS3 froze when playing GTA4 and when it was restarted it no longer read any disk inserted in the disk drive - games, dvd or music. Tried a systrem restore but made no difference.

  • napabulldog Mar 11, 2009

    I have the exact same problem. This is a serious issue that Sony needs to fix. I am not in the business of paying $400+ dollars for a product that lasts 3 months past the warranty.

    Please email me at napabulldog@yahoo.com if you would like to contact Sony together with our common disc read problem.



    Also, I have the xxxxG01 series PS3, I'm not sure if maybe that is the issue or not.

  • Anonymous Mar 11, 2009

    same

  • Anonymous Mar 13, 2009

    my ps3 will not read any disk

  • hatchhyde Mar 13, 2009

    there are 3 reasons why i bought a ps3 backwards compatability, mgs4 and resi 5. after checkin on the sony website about backwards compatability and their website saying it was capable of ps1 and ps2 games of i go and buy a 40g ps3. *****. after my barrage of emails 2 sony they finally say i should of read the back of the box then change their website accordingly. *****. mgs4 worth the hassel. then i find out resi 5 is multi platform so of i go and pre order it, annoyed at sony and low and behold while installing it my ps3 gives up the ghost and now wont run a single ******* disk of any description. who else thinks that after spending £300 on a top end next gen console we should get something that doesnt feel like it was put together by drunken tramps?

  • Anonymous Mar 14, 2009

    i have same problem! ill be fore eva gr8ful if some1 cn help

  • Anonymous Mar 14, 2009

    It wasnt long age i downloaded the new version 2.10 and than the trobble started. My warrenty is up and idk what to do...

  • cutedude1987 Mar 15, 2009

    I have the same problem as everyone else. I was playing pro evo and it froze, i turned it off, and low and behold, no discs can be run. However, unlike most of you, this is the second time, yes SECOND time this has happened to me. I took it back the first time and the sony advicer told me that it was because i hadnt switched the plug of at the mains. I found it hard to believe but when they gave me another one, i was careful, turned it of at the mains, but it has just happened to me. They ****, someone also mentioned a law suit. I will be all for that cos apparently i cant have another one now.

  • uk_phenomen Mar 19, 2009

    Ithought i was the only one,haha. This problem has happened to me twice now. I got my ps3 about a year and a half ago within 6months of having it one day it stopped reading disks. i heard a rumour that if you played ps2 games on the 60gb ps3 that it would over heat the motherboard or something so i put my misfortune down to that seeing as i was killing the new dragon ball z game at the time. But just under a year of having my replacement system the same fault has happened again this time i just played ps3 titles. Im gutted because i collecton has finally got good and kz2 was about to be beaten. my warranty has obviously run out and I doubt and im going to buy a new one anytime soon.

  • Anonymous Mar 19, 2009

    My ps3 says the hard drive is corrupted and needs to be restored. When it gets to 100% on restoring it shuts off and restarts and says the same thing. What do I do?

  • Anonymous Mar 19, 2009

    my ps3 wont read any game disk. but it reads movies and cds.

  • colonel ka Mar 27, 2009

    mine is not reading disks. i dont know what to do?

  • asenai Apr 04, 2009

    this blows! i was playing call of duty 4 and the sound started to go in and out.. finally the sound completely went away but i was still punishing people and i won the game.. but after the game was over it got stuck on the loading screen and finally just blacked out... I tried to touch the power button in the front and the system beeped 3 times and kept running with a blank black screen.. I had heard bad things about hitting the main power switch in the back so i didn't do that.. finally the system restarted on its own and wasnt able to read any game discs after that.. I tried all the games i owned fearing that my COD4 disc was damaged but they all didnt work... I then tried my blu ray dvds and they didn't load either... I called customer service and I had my receipt but the 1 year limited warranty had run out so i still would have to pay 150 for them to send me a prepaid box and MAYBE fix the problem.. I asked the guy if there was anything i could do myself and he suggested doing a full system restore... Just finished backing up my files to an external HD and restoring now to see what happens... will keep yall posted...

  • Anonymous Apr 12, 2009

    my ps3 isnt working to and i have call of duty 4

  • Anonymous Apr 16, 2009

    same, what do we do?

  • Anonymous Apr 17, 2009

    Backing up and Restore System did not help at all.. still not reading disc and sometimes read but got froze up. this shiz weak!

  • lusyl Apr 21, 2009

    Same issue, PS3 not reading DISK.

    It was also with Call of Duty 4. Now, no more warranty, Sony charge me 200$ US to have it fix.

    It's a 80G.



    Does anyone knows, How to fix it and save time and money.



    Thanks

    Syl.

  • mimcha Apr 23, 2009

    mine is also the same dude i havent got it till now its like 2 months already or maybe i will buy a new one but i will never buy a 360 i am a fan of sony

  • ariesangel48 May 12, 2009

    I have had my ps3 for about a year and of course when it **** the bed the warranty ran out, it started with not reading any disc of any kind, we ordered a new lazer for it and when installed seemed to work great! 4 days later my ps3 started reading only what it wanted to for disc's. i then decided to install the old lazer which i thought was faulty in the 1st place and infact it was working again, i then decided to restore the whole game system back to factory condition and it has worked great since, this all happened after an update i had downloaded, so please beware of any updates u have downloaded!

  • brendanboi May 18, 2009

    My Ps3 has the same problem happened to me 2 days ago sony says they want £99 to fix because i dont have my receipt anymore

    40GB Model

  • Naru
    Naru Jan 04, 2016

    I hope you have got your answer but if someone like you is confused then make sure to check it out: How to fix YLOD PS3

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45 Answers

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I had the same problem. just fone sony tell them wats up and they will arrange 2 pick up ur faulty ps3 and replace it there and then!!

here is the number for sony if it has any help:

08705 99 88 77

Posted on Feb 09, 2008

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Hey guys I found a solution this work for me and may not work for you. The problem I was having before was any disk I put in was not playing. From DVD, CD, HD-DVD, to Blue-Ray. FYI.... I own a 60GB system.

1. Turn on the system normally.
2. Then powered off from the back switch.
3. Flip the switch back on, and waited 5 sec.
4. Hold the power button, 1 beep - 2 beep - after the 3rd beep let go. Wait 10 sec. or so the system should powered itself back off.
5. Hold the power button again, 1st beep then a double beep let go.
6. The system will ask you to connect the controller using the USB. Then you'll see a selection menu select the "REBUILD DATABASE" option, it should take 5 mins. I did not lose any of my data.

Hope it work for you...

Posted on Jul 13, 2009

  • Cauzt1cz Mar 24, 2013

    Thanks on your post my fiance took his ps3 apart to check the lens to make sure the lens was working because it wouldn't play any disc well once we seen the lens was working i started to google stuff and came acroos one person sayin system restore file didn't work then came across your comment tried it and now we are able to play black ops 2 again thanks bc I really love that game and just owned for 2 months and I was really upset when the ps3 wouldn't work thank you alot

  • aiden
    aiden Dec 27, 2013

    this is fuckjmg stupid its still.not working

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I had the same problem  what u wanna do is -go to system settings -backup utility -then go to RESTORE PS3 SYSTEM -go to full format -wait for it to format your hard disk- after that it will work

Posted on Nov 02, 2008

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Hi my ps3 stopped reading disks yesterday and ive been on a few different forums to check problem and the best advice i got was to ring sony and tell them the problem so i did that and there comin to replace my system with a fully reconditioned one on the 11th feb the best news was that ive had my system for 2 years now (well past the guarentee) and they sed its a common fault so they fix it free of charge so i would tell everyone to ring sony they were very helpful with every thing

Posted on Feb 05, 2009

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If you dont have a warranty be mad with Sony tell them how hard you worked to get the system and you really need a replacement..Give them complains how many peoples ps3s are having the same problem and they will replace it...

Posted on Feb 18, 2008

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  • 225 Answers

If you have this problem it is because the laser has shifted from where it needs to be and the good news is that it is not that hard to fix all you need is a good repair guide.

You can of course send it in but the disc reading issue you should be able to fix in less than 1 hour from home.

Check out this link for a full explanation:

PS3 Not Reading Games

Hope this helps?

Posted on Sep 29, 2011

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The same problem happen to me were my PS3 stopped reading discs. JUst got to the closest Best Buy or Future Shop and buy one of those CD's which clean your lens. I did this, and after the first of use it started reading CD's again. Hop this helps

Posted on Apr 11, 2010

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No no no man call of duty doesnt make your ps3 not read disks its your laser my broke in 1 and a half year its just that the ps3 laser only lasts 2 or 1 and half years i bought a new ps3 laser replaced it with the broken laser but first i thought the new version broke it the lasers are 70-80$ if you bought the new laser today you can fix it today and the new versions dont break ps3s

Posted on Jun 26, 2009

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Ring up Sony on their helpline on 08705 99 88 77 (UK)

They will ask you what is wrong with your ps3 and some details, then they will arrange for a new ps3 to be sent to your home, and will pick up your faulty one.

Posted on Feb 22, 2008

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Ts a problem with the latest download update. sorry to say but its a job for sony as long as its still under warranty. just phone them up explain the probs your having and they will send you a new (normally reconditioned) unit out. sony's replacement service is very good.

Posted on Feb 06, 2008

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PS3 is The amazing device by sony but it has some common problems like disc read error, unreadable disc etc.... Good news is that these all problems can be repaired with the help of DIY Guides, one such guide available at PS3 Repair Blog

.

Posted on Mar 03, 2009

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Buy a cd player cleaning disk.It is a cd with a small section with tiny soft bristles that sweep over the eye to clean any dust or debris.They work on ps3 the same as a car cd player.Worked for me when my PS3 was only playing ps2 games but not identifying PS3 disks at all.Cheaper than sending it away for much more to have probably the same thing done.

Posted on Jan 06, 2009

It's got nothing to do with the firmware version, nor is it the game. It just happens sometimes, which is unfortunate. If it's happened to you more than once, you need to change where you're putting your PS3 - keep a few inches of space around the top back and sides for ventilation. Only 0.3% of PS3s do this - mine just did, when I'd piled loadsa stuff on top of it, so it's obviously something we did.

Sony are much more efficient at replacing it than Microsoft are, which is a good thing, obviously, and it's all free, of course. If you've still got the reciept you could take it back to wherever you bought it and ask them if they'll exchange it for you, it'll be a bit quicker than waiting. If not, call Sony up and tell them about it, they should have it replaced.

Posted on Apr 06, 2008

  • luhham Jan 28, 2011

    whts sony number

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  • Sony Master
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U need a lens or clean it.

Posted on Mar 11, 2015

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Happened to me too. The lens is dirty. All you have to do is take it apart - and wipe the lens with a little rubbing alcohol.
Its not that easy to take it apart, some screws are hidden - but there is a good video on you tube. http://www.youtube.com/watch?v=nSYYmYXgVl0
If the link doesnt work - just enter - PS3 Clean Dirty Lens in Google Video.
I just saved you all $100 Happy Holidays

Posted on Dec 12, 2010

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Restart from the back wait and make sure flash indacator is working (flashing) thats my only soloution

Posted on May 28, 2009

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My PS3 suddenly stopped loading game disks but it was OK loading CD's, DVD's and BR Discs.  I tried backing up to a USB Flash Disk but this failed. Then I copied all game data, downloads, pictures and movies to the flash disk and did a quick format (system settings) and this fixed it.  If your machine stops loading game disks, try a CD or DVD 1st to see if it is the BR drive.
Good luck.  Ian

Posted on Jan 03, 2009

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Hi everybody i had the same problem as everyone else here my ps3 stopped reading disks but i got a fix first i tried opening my ps3 and cleaned my laser it was clean but i cleaned it anyway no joy same old problem but now my warranty was VOID because i opened it then i read some of the comments by fellow members of fixya and now the is problem fixed. HOW? Easy i phoned sony told them what happened told them i had opened it he said that i shouldn't of BUT they will still fix it its the 5th on nov they're picking it up on the 13th and it should be here within 10 days free of charge plus what i forgot to mention my warranty was out of date but they said they are extending EVERYBODYS warranty to fix this problem plus when it returns it will have 3 month warrant so do as i do and phone sony
08705 99 88 77

Posted on Nov 05, 2008

Ive heard it is due to the update *dont know how though* but i would try to steer awawy from the 2.1 update and if u need to update it for your game hopfully the new update should help and i dont own a ps3 yet but if it can like the psp update using a disc i would recoomend that!

Posted on Mar 05, 2008

I had the same problem recently. I was playing Assassins Creed when the disc seemed to stop reading properly. When I tried to eject and reinstall it, the console did not recognize any disc. After many restarts, and intermittent disc reads, I called PS and I was told to reformat the hard drive, as they believed that the memory and drive had been corrupted during game-play. This can be done from the cross menu bar. Be sure to back up all you saved game data, movies, images, music, etc. The full reformat take about 2 1/2 hours to complete, and once it's done you have to re-establish all of your initial settings. I completed mine this morning and everything seems to be working properly again. I checked to make sure that all my games play as well as blue-ray movies and cd's.. and all seems well.

Posted on Mar 03, 2008

Had same prob for the last three days left mine to cool down and it worked

Posted on Feb 23, 2008

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One solution that you may considering doing if your PS3 console is to restart your whole console. You can do this by putting your console on standby mode, then keeping your finger on the power button. After you have heard the power button 2 or 3 times, then moving your finger away from the power button.

Posted on Dec 16, 2010

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I HOPE EVERYONE READS THIS AS IT\'S LIKELY A (FREE) SOLUTION TO YOUR WOES.

My ps3 recently conked out on me and the local game store (and the internet) told me it was a broken laser.

I told them that I couldn\'t play video games, not even ps2 games, but
that dvd\'s could still be watched (check to see if you can do this).
They still said it was a broken laser.

When I found out it would be 140 bucks to have it replaced and installed I decided to just download some demos.

HERE\'S WHERE IT GETS INTERESTING.

I went on the playstation network (psn) and downloaded a game demo, installed it, and played it. When I quit out of the demo, the laser was reading and I could play games!

When I turned off the system and tried again the next day, again it didn\'t work.

I followed the same process. Went into a downloaded game, this time quit right after the demo loaded, and sure enough, the laser was working again!

Every time I quit a game I have to follow this process, but every time it works, too.

So again:

1. download and install a psn game or game demo
2. put the disc of the game you want to play
3. load the psn game or demo as if you were going to play it
4. quit the demo as soon as you get to the start menu of it
5. go and play the game you wanted to, sucka, cause it works now!!!

I hope this works for you, and if it does, spread the word!

Posted on Feb 25, 2010

I had the same problem after playing cod 4 but when i put on a demo and quit it the ps3 reads my disks again . Maybe it could do the same for u guyz ?

Posted on Oct 17, 2008

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Hi,

This is a very common problem with the PS3 and is caused by a problem with the laser on the Bluray drive which is malfunctioning and can no longer 'see' or read the game disk properly.

The PS3 uses a dual laser system. This consists of either a dual refractor type lens or two entirely seperate lenses depending on which pickup is fitted to your particular system. One laser is for reading ordinary DVD disks and PS2 disks and the other for Bluray and PS3 games.


The symptoms you describe are quite typical of a failure of one or both of these lasers.

For more information on how to resolve the problem please have a look at this FixYa Tip on the subject.

Many thanks for using FixYa

Posted on Oct 12, 2010

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Hi....Does it read others ok?

If so,try using a CD/DVD polisher on the YNY disk

If the disk is new you most likely have a faulty disk

Posted on Apr 22, 2010

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Try getting a disc drive cleaner from any local Electronics retail store such as best buy, walmart . If that doesnt work you might have a broken optical lense and you will have to either take apart your console or call ps3 customer support and send your system to them.

Posted on Dec 15, 2009

Testimonial: "im getting a cleaner hopefully that wwills work"

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If its a 40gb or 80gb ps3 and you try and put ps2 games in then that wont work, otherwise take the ps3 to a shop and find out the problem, if the ps3 doesnt read any type of disk there is a serious problem and you should really get it checked out

Posted on Aug 14, 2009

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PS3 is The amazing device by sony but it has some common problems like Disc read error, sound problem etc.... Good news is that these all problems can be repaired with the help of DIY Guides, one such guide available at PS3 Repair Blog.

Posted on Mar 06, 2009

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It happens to all ps3's no worrys u have to go in to game the shop and buy a blue ray disk cleaner and put it in ur ps3 and it will clean the laser and ur games will work fine
i gurantee it. no need for the thanks

Posted on Jan 20, 2008

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It's not reading any kind of disc, or just that specific disk? Your problem is either with the disk itself or the PS3's disc reader. If it's with the latter, you will want to contact Sony so that they can repair your disc reader. There should be a number for this in the back of your PS3's user manual.

Posted on Jun 29, 2011

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This happend to my ps3 the lazer got screwd up so i had to get a new one

Posted on Dec 05, 2009

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This is most likely do to a previous freeze up while on the PS3. All you have to do is to first disconnect all of the plugs and wires. Then you put them back in and turn on the PS3. It should read your PS3 game discs.

Posted on Nov 27, 2009

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You should get a disk cleaner i think thats what it is called i have one for mine and its cleans the reader thats reads the games

Posted on Aug 14, 2009

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If you have reformatted your ps3 hard drive and it is still not reading disks try ever type of disk
cd, dvd, bluray and if it is the bluray it will not read try getting bluray lens cleaner if that does not work then there is a fualt with the optical drive

hope that helped

Posted on Jun 19, 2009

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Does it have the little loading buble in the top right-hand corner? If it does look this up on youtube it should work it worked for mine, "Fix your PS3"

Posted on Mar 09, 2009

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If your ps3 doesnt play ANY games or dvds, that may mean that the eye on the ps3(the thing that reads the disks and dvds) is malfunctioning, not moving efficiently enough to procces the disk, not recognizing the encrypted code on the disks, or the optical eye could even be scratched. the disk feed could also not be feeding the disk in far enough for the eye to read it. i would definitly suggest calling customer service and/or bringing the ps3 to an A+ certified technition to "diagnose" your problem.

Posted on Oct 14, 2008

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You might want to go somewhere that works on game systems and get the disk reading laser checked and make sure it is clean and also make sure the game disks are clean and not scratched.

Posted on Jan 09, 2008

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Your best bet on getting this fixed is to go to Gamestop store and get a DVD cleaning disc kit. This in many cases will work to clean the lens of the laser without opening the PS3 and voiding the warranty. Follow the instructions on the kit in detail to get best results. If you have no luck there and are not comfortable opening the PS3, the playstation Clinic can help. Contact Repairtech@playstationclinic.com

Posted on Sep 27, 2007

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You either need to send it in for a new disk drive, or there may be a new update you have not gotten, keeping you from reading disks (unlikely) you should send it in.

Posted on Jul 26, 2011

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Sony PlayStation 3 generate lot of network errors ........ so don't worry, you can solve this easily ..... i got some problem with my ps3 and its resolved by the help of Repair Guide
it covers network problems thoroughly so check this out !!
it will definitely helps you
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Posted on Aug 25, 2010

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Your drive is going out call sony and send it in it's free if its under warrenty but if not it will cost

Posted on Sep 21, 2009

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If it is not reading games,movies, or any sort of disk at all all it does is show the "reading disk" sign on the top right hand corner it most likely means that your blue ray reader died. That happened to me, i had to contact Sony to get it repaired. Of course i before hand i would recommend you to turn off system for a while, make sure disk is clean, and retry.

Posted on Jun 15, 2009

If the unit is not reading any disks, then yes, return it. Laser could be damaged.

Posted on Jan 14, 2008

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SOURCE: ps3 not reading disk

Not much I'm afraid, unless you still have contact with the mate you bought it off. They may still have their receipt/warranty card lying around which you can use to get it repaired.

Posted on May 09, 2008

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sorry man, i know how it feels.
your ps3's disk drive is dirty. try using a lens cleaner CD.
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