Question about LG Shine KE970 Cellular Phone

7 Answers

Can not connect using LG Mobile Sync

Hi, i tried all the solutions on connecting the phone with PC, but it didn't work. My PC can recognize it as external drive - so there is nothing wrong with USB connection and i can do the 'darag and drop' of MP# or picture using Explorer. But when i open LGSync application, it said CAN NOT CONNECT TO MOBILE PHONE, CHECK CONNECTION and all the menu is grey. I also want to know how can we install new application such as game? Thanks in advance, Jibenk Have the same problem with KE970 mobile Menu - Settings - Connectivuty - USB Connection - Data Service But stiil LG Mobile Sync cannot connect,,,

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  • ivanz Feb 14, 2008

    Same here. Can drag and drop.

    But impossible to sync. Reinstalled it 3 times. Opened software before connecting and the reverse.....same result all the time.

  • dansitar Mar 31, 2008

    Yes, I have. No comm. port available.


  • bj10 Apr 14, 2008

    I am having problems wih the external memory chip, phone reads it okay, but pc locks up when the usb cable is connected. If the external memory is not inserted into the phone the pc reads the built in chip okay, and also detects that no external memory is in place. Tried connecting the phone on a friends pc, and it all worked fine. Can anyone help?

  • oupary May 10, 2008

    I want to install new application to my LG Shine KE970 but i an't get the instruction, if any one who know the solution please kindly send your valuable advice to my e-mail.
    thanks in advance

  • glenpe Jun 11, 2008

    can not connect using lg mobile sync will not recognize usb device

  • Anonymous Jul 18, 2008


  • Anonymous Feb 11, 2009

    my comp wont link to my

    LG Shine KE970

  • Anonymous Feb 15, 2009


  • Anonymous Mar 07, 2009

    i cannot get songs onto my LG KF510 off my computer through LG mobile sync is there another way to do it other than bluetooth by a differant phone ??????????

  • lohana Apr 27, 2009

    modo de usar cabo usb kp215

  • syhtel May 11, 2010

    Try this link . . . For find best solution. 1



7 Answers

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Hi all,

I went through the same trouble. After a small investigation I've found that the USB driver wasn't install. I just ran the setup and it worked imediatly C:\Program Files\LGE GSM PC Sync\USB Setup\LGUSBModemDriver_ML_WHQL_Ver_4.6.exe

Hope it could help!

Posted on Apr 11, 2008


Had Same Problem, Tryed Best Solution And My Computer Reads It As Connected. My Phone Says Transmitting.. And It Has Been Doing It For A While? Is There A Problem?

Posted on Aug 28, 2008

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First, I followed steps suggested in "BEST SOLUTION" (see solution posted on Jun 30, 2008 by fnbryden.

Then, I restart LG Sync and tried to force connection by clicking the small icon "Connect" located in the upper left. LG Sync showed a message asking to restart the connection. I close and restart LG Sync again and force connection one more time...Success!!! Now I can see the phonebook, schedule, memos, messages...

I´m using WinXP with Service Pack 3 and the CD provided by the cell phone company.

Posted on Aug 17, 2008

After reading and trying all the unsuccessful solutions I found one. The CD provided by the phone could be outdated therefore go to LG's site and download the latest driver. Delete the one on your computer and install the new one.

Good Luck.

Posted on Jun 30, 2008

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Sony Vaio running Vista 32 bit & a LG KE850 Prada had the same problem with LG Mobile Sync not recognising that the phone was connected, but now working fine.

Try the following :

After downloading mobile Sync to your computer.

Open phone settings, then connectivity, then USB Connection & select Data Service.

Connect the phone to the computer, the computer then senses NEW HARDWARE and looks for & installs the drivers.

Once completed.

Open Mobile Sync, select connect icon and the compurter links with the phone and everything works fine from then on.

Posted on Jun 30, 2008

  • Fred Bryden
    Fred Bryden Jun 30, 2008

    Had same problem on a Sony Vaio running Vista 32 & the LG KE 850 Prada, with the phone locking up. Located the problem to the 2 MP3 players on the phone ie

    One under My Stuff/sounds/MP3 - phone internal memory

    and the other under MP3 Player. - Micro SD Card

    If you have music in the MP3 Player and Ringtones in the My Stuff/Sounds/MPS Player the phones locks up.

    The remedy is to move the ring tones to Downsloads, no conflicts so the phone does NOT lock up.

    My KE850 Prada now works fine - no problems!


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Hello... I had the same problem.. but God's grace I resolved it.
as u know ther are so many forums but no answer to our this problem..
ok now to the topic...
the fone is not connecting....!!!!
open C:\Program Files\LGE GSM PC Sync.
this folder will be available after u install the resource cd to our computer.
Inside this folder we have a folder named..."USB Setup."
Install the file from here for the USB.
after this Restart the computer.
Now it should work fine...

Posted on Mar 10, 2009

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  • Expert
  • 117 Answers

Are you opening the program before connecting or after?
I know some of the sync software should eb opened before connecting the phone.

Posted on Feb 05, 2008

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Posted on Jan 02, 2017

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I have the same problem like everyone else in this forum! here is the solution:

1. The USB modem driver came with the CD may or will not work, so get the latest drivers for it.

2. Before install the new drivers, change your phone setting under " setting -> USB connection -> from MASS STORAGE to DATA LINK.

3. Plug the usb cable to the phone and to your PC, it should do anything or give any message if it does just cancel it for now.

4. Install the new USB driver you just download, while install it will said something like " does not work with XP " just click OK don't panic.

5. After it finished installed you will see by the clock that it find the USB LG blah blah...and ding ding sound if you have sound on.

6. Now go back to LG Sync software and click on Connect & choose LG modem com port whatever it there.

7. You're done !!!

Here the link where to get the new USB driver:

Yeah the link is all Italian ...don't panic, I couldn't read it either LOL...just click on the picture where you see the phone and the PC with wrap around with arrow, then follow instruction will be in English.

Good Luck!
Keep posting good answer that you find and help out other just like US!

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