Question about Creative Labs Zen Touch MP3 Player

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Creative Zen Touch stuck in "recovery mode"

Hi, trying to sort my daughter's Zen Touch mp3 - It appears to be stuck in "recovery mode". Selecting any of the 4 options - just brings me bck to the "recovery mode" screen. Resetting has no impact. Any ideas??? Thanks, RobbieF

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  • 47 more comments 
  • Anonymous Feb 08, 2008

    hi! my creative zen vision:m is stuck in recivery mode, i already downloaded the firmwar, but it just keeps going in to revory mode, any ideas?

  • krystal farnum Feb 14, 2008

    my cretive zen seem to be stuck on recovery mode and i dont not know how to get out of it. Please guide me accordingly

  • david lambie Feb 15, 2008

    Can not get zen out of recovery mode

  • Aaron Herman Feb 18, 2008

    I downloaded the newest firmware for my zen touch and when it was getting upgraded to my piece , my zen screen stays in recovery and when i attach it to the computer no program reads it ( like music jukebox for example) but the computer reads it. and the popout comes up every time I plug it in and the remove hardware device works

  • Alicew1 Feb 24, 2008

    I swiched it on, and it was in recovery mode, ive tryed resetting it, rebooting it. Ive also tryed the options on recovery mode. But each time it brings me back to the recovery mode screen.

  • Pigeon1 Mar 01, 2008

    Yep. I have exactly the same problem. I turned on my Creative Zen today and I have the "Recovery Mode" menu. Tried every option given and nothing works. It won't connect to my computer and resetting doesn't help either. I know I've probably lost all my music by now but I still want to get my MP3 player working again.



    Solutions?

  • jake the jag Mar 15, 2008

    hey my Creative Zen 2GB is stuck in recovery mode and we're not sure what to do (format all, reload firmware,or clean up) and we dont know how to do any of them. please help

  • Anonymous Mar 16, 2008

    Hi



    I have ZEN Touch 40GB is not working. I have Windows Vista Ultimate. anybody get any solution please let me know.



    kaushik

    k.bhatt@yahoo.com

  • ssylvia Apr 18, 2008

    I just woke up and happen to see my mp3 player stuck in "recovery mode", I don't know what to do now. I just want to throw it against the wall! PLEASE HELP ME!

  • Anonymous Apr 25, 2008

    My zen player is also stuck in recovery mode, i wasnt trying to upload or download anything it was playing fine the day and by evening i turned it on only to see firmware problem breifly flash onscreen then it goes to recovery mode, neither of the four options their work - i have tried them all. Help i miss my player.

  • Anonymous May 01, 2008

    ZEN TOUCH IS STUCK IN RECOVERY MODE

  • indycindy452 May 15, 2008

    i can't get mine out of recovery mode either. plus, my computer doesn't recognize the fact that i've connected the zen touch! as a result, NOTHING happens. what do i do?

  • Anonymous May 17, 2008

    i cant get my computer to read my zen touch

  • monika-38 May 19, 2008

    I have also a zen touch in recovery vogue, but can start what now nothing can I do, which ie it does

  • Anonymous May 27, 2008

    my mp3 player zen v plus is in recovery mode and i dont know how to get it out. can you help?

  • Anonymous Jun 12, 2008

    Stuck in recovery mode.

  • Anonymous Jun 15, 2008

    i have same problem, stuck in recovery mode

  • bpgadhia Jun 23, 2008

    It appears my zen touch seems to be stuck in "recovery mode". even it does not turn off. Thanks. Bharat.

  • Anonymous Jul 10, 2008

    stays in recovery mode. even though i click on the other choices

  • Anonymous Jul 10, 2008

    it stuck in recovery mode

  • fiatgrande Jul 15, 2008

    My zen touch keeps saying Recovery mode and i don' tknow how to re install the firmware on to it. any ideas?

  • hultkim Jul 20, 2008

    stuck in recovery mode

  • jazzytiaraki Jul 22, 2008

    my zen is just stuck in recovery mode and it wont let me do anything would u be able to help me

  • Cdelcampo216 Jul 26, 2008

    I have tried everything. I dont see a reset button, i am about to slam this thing with a hammer... someone please help..

    Cdelcampo216@mail.com

  • lilzeno9053 Aug 06, 2008

    it is stuck to where i could only pick 4 options which is clean up,format all, reload firmware, and reboot

  • Anonymous Aug 21, 2008

    its the same thing and I can't get help from creative because my Zen is 8 months old

  • richgirl1722 Aug 23, 2008

    my creative zen got stuck on recovery mode and i tried to do every thing this is the second time this the frist time i had to get a recovery mode. now i try the recovery it doesn`t work.

  • Anonymous Sep 17, 2008

    I have the same problem. But my Zen is 3-4 years old! I almost bought a new one! I'm happy that I founded a solution for that! Thank God there is Internet!

  • jopau Nov 08, 2008

    i have a creative zen which has the same problem of being in a recovery mode.  How can i fix this can somebody help me out?  Thanks


  • keshiagwathn Nov 14, 2008

    my creative zen was acting kind of funny,such as skipping and freezing.then a couple of days later it wont come bac on.it wont come off recovery mode,and everytime i plug it up to my computer it says "no device detected".how do i fix it????

  • oldman302000 Nov 29, 2008

    stuck in recovery mode help

  • hobba Dec 02, 2008

    Samo problem as others. Zen Touch in recovery mode , four options on screen . Can find unit on computer though Creative Zen Firmware or Driver or Recovery tool don't detect player.

  • Anonymous Dec 04, 2008

    same problem her, just connected it to computer for 1st time after installing software and all i get all the time is the recovery mode screen.

  • gapannell21 Dec 26, 2008

    its stuck on freeze and you can do nothing with it! it wont even go on or off it froze for good!

  • Anonymous Jan 03, 2009

    My Creative Zen 8GB GO is stuck in recovery mode. I have selected all 4 opt. and will not change. What should i do, to get it back? PS

  • sampot88 Jan 04, 2009

    my zen is stuck... it's just stuck..
    it doesn't turn off or switch to the next song... it's stuck!!!!!!


  • Anonymous Jan 19, 2009

    Exact same. Is in recovery mode, resets and comes back to recover, none of the options do anything, docking does nothing.

  • Anonymous Jan 26, 2009

    i have a zen touch 20gb mp3 player, it keeps going to firemwire problem and then recovery mode , now it well not allow mw to upgrade the firmwire and stays in recovery mode . but my computer sees it but it says not conected. HELP, same out there

  • Anonymous Feb 05, 2009

    i lost my driver of my zen touch mp3

  • Anonymous Feb 11, 2009

    my charger was damaged and once i connected it it loaded into recovery mode

  • Anonymous Feb 25, 2009

    Exactly the same problem.

  • leeleemon Mar 02, 2009

    here's what you do...
    1. place it on the table
    2. get a hammer
    3. hold the hammer firmly
    4.DESTROY!!!!
    jk lol
    HELP ME!!!!

  • benz561 Mar 07, 2009

    Hi, trying to sort my daughter's Zen Touch mp3 - It appears to be stuck in "recovery mode". Selecting any of the 4 options - just brings me bck to the "recovery mode" screen. Resetting has no impact. Any ideas??? Thanks,

  • nayrc Mar 10, 2009

    I also have a Creative Zen touch stuck in recovery mode but here's the real kicker.... The bottom left had of my screen is also damaged so I can't see the options. Have selected all and nothing... let the battery drain and reset, still nothing, uninstalled and reinstalled.... guess what?! nothing.... HELP!!!! this is my 3rd Zen in 2 years!!!!!

  • Anonymous Apr 13, 2009

    what should i do in my zen..the recovery mode is appear and when i click format all.it say,hardisk problem..

  • sheing Apr 13, 2009

    what do i if the recovery mode appear?and when i click the format all.it said: HARDISK PROBLEM. pls help me..

  • Anonymous May 04, 2009

    STUCK ON THE RECOVER MODE

  • Anonymous May 21, 2009

    **** creative is a fuckin **** sucks

  • Oswald Muskrat Mar 18, 2012

    SOLVED!! FINALLY!!

    I have an old Zen Touch 20gb that i pulled out of my drawer and decided to get running again. I tried to do the 2.xx.xx firmware update from the creative website, but it froze halfway through and was stuck in recovery mode. Every time I tried to update the firmware I kept getting a message saying that I need to reconnect the player, even though my computer recognized that it was plugged in and made the sound. (I was on windows 7). I browsed on forums and sites like this for HOURS over the course of several days. Finally i got it working.
    1. Used a different computer with a fresh install of Windows XP (SP3)
    2. Installed Windows Media Player 10 from herehttp://www.oldapps.com/windows_media_pla...
    3. Restarted computer and plugged in Creative Zen Touch
    4. Ran firmware updated 2.xx.xx. FINALLY the button that was locked became unlocked and I proceeded with firmware update

    Lesson learned:
    Need a Windows XP computer with WMP10 and NO TRACE OF WMP11

    Hope this helps anyone who is frustrated with the lack of info on how to fix this stupid problem!!!

    A useful link:http://support.creative.com/kb/ShowArtic...

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21 Answers

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For anyone else who still have unusable devices and the device is not there for the firmware but it is for anything else do this:

1. Plug in the player.
2. Goto device manager remove it's drivers and remove USB Roots (dont worry they'll all reload)
3. Reboot and unplug the player.
4. After windows loads goto add/remove programs and uninstall windows media player. Select downgrade.
5. If it asks you to reboot do so.
6. Then locate c:\program files\creative and just manually delete the folder you can put it back on if you wish later but it's useless and outdated junk.

Now reboot. Plug the device in and install the firmware.

If this works as good for me as anyone else lemme know.

Dan

Posted on Mar 13, 2008

  • rifth May 06, 2008

    SEND IT BACK TO CREATIVE:

    www.creative.com/onlinerma

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Hold player in one hand and bang it on your other hand. This worked for me when I was unable to reload firmware.

Posted on Jul 21, 2008

  • Anonymous Jan 12, 2016

    Thank you!!!! That solved my problem too!!!

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My Zen was stuck in recovery mode and nothing I tried was getting me out of it. It wouldn't reboot so I tried to reformat it and that didnt work either....it just seemed to be completly frozen. I say an fix here saying to press the play button and turn on the creative at the same time. Now when I tried this the creative wouldn't start so i just released the play button and tried restarting again,,,,,and low and behold it started up and did started rebuilding. Im glad to say that its now back in action and I haven't lost any files. Worth a try if you cant get out of recovery mode.

Posted on Aug 05, 2010

  • richard10577
    richard10577 Apr 21, 2013

    this worked for me too!

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Posted on Feb 26, 2009

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Leave it on and unplugged from your computer,  and wait till it goes off (battery runs down). Then push reset using a needle, may require several pushes. After that reconnect to your computer and let charge. This worked for me after I tried all else including downloading stuff from the creative Zen support website.  I lost my music, pictures etc but i am glad I can still use it.  

Posted on Mar 05, 2008

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I tried all of the solutions mentioned here and elsewhere - reloading the firmware, rolling back media player etc but in the end, believe it or not it was the very brief solution posted by tools4fools that worked - simply banging it on my hand! i realise i was probably pretty lucky but that's all it took. my zen had been out of action for two years and it was a complete last ditch option but it worked and i'm over the moon. cheers, tools4fools!

Posted on Jan 26, 2010

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I have got 40gig creative zen touch.I dont have drivers and software disk I have lost both I cant donload music from pc to creative zen touch please help me togo through this problem

Posted on Mar 12, 2008

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Plug the device into a PC with "windows XP SP2" which is running windows media player 10

the problem lies on WMP11, in windows XP SP3, I can't downgrade it into WMP10
if you can somehow downgrade into WMP10, it should work

otherwise, just find a PC with XP SP2 with WMP10, install the jukebox driver, plug in the device and run firmware upgrade

*IT WORKS FOR ME*
=D

Posted on Feb 06, 2010

  • grandia333 Feb 06, 2010

    find a PC with XP SP2 which runs WMP10

    it should work


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Follow the steps posted by rifth. It should work.

The only thing he forgot to explicitly mention is that you have uninstall everything that says Windows Media 11. This includes "Windows Media Player 11", "WMP 11 Runtime format " and all the windows updates on windows media player (check show updates on top).

If you forget to uninstall even one of the Windows media player software, it messes up the firmware upgrade.
Also, make sure you reboot when rifth says to reboot. It makes a difference.

Posted on Jan 29, 2009

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After mine fell out of my pocket today, I too was stuck in the recovery mode. Attempting to "Format All" showed me a Hard Drive Error.

Mine turned out to be a stuck read/write head on the hard drive.

Here's what I did (READ ALL INFO BEFORE ATTEMPTING THIS):

Remove battery.
Remove 2 tiny phillips screws for the rear cover
Remove 4 phillips screws located in the area around the battery.
Remove the Hard Drive from the Zen (Pry up gently near the corners at the USB port and headphone jack, then slide the HD up and out)

Keeping the Hard drive shiny side up:

Remove 6 philips screws from the edges of the hard drive.
Scrape the Fujitsu label off, and there's a white oval "thing" glued on.
Remove 1 phillips head screw from under the label.
Gently lift off the metal casing.

At the connection side of the disc is a small metal arm. Make sure this stays in place.


There's a metal arm up near the actual disc. Give this a little flick and see if it frees things up. Mine was stuck causing the HD issue.

If you're really brave, you can place the drive back into the unit and power it on to ensure the read/write head travels freely across the disc.

Bolt everything back together, hold your breath and cross your fingers.

This should fix the stuck hard drive issue.

Posted on Oct 24, 2008

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Ur all useless wtf

Posted on May 20, 2008

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Open it up. fix the connector pin going into the drive. "unclamp" the white plastic that's holding it down then make sure the tape connector is aligned, then clamp it back in. always does the trick for me. this is the third time it's happened and always the same culprit.

Posted on Jun 30, 2010

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Ok im trying to figure out wat firmware to download cause im on linux and i need some help step by step wat to do!

Posted on May 17, 2010

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I had the same problem, tried all of the solutions provided on forums and Creative's support page, but nothing seemed to work. When I asked for help from Creative, they denied assistance and offered me to buy a new one. I was obviously pissed, since I had my Zen Vision:M 30GB for a little bit over a year, and the problem occurred during normal usage. I was pissed at first because I thought I had lost all of my music, not knowing that clean-up maintenance was recommended (nothing like that on the manual). Then, I got pissed when I realized that I was stuck with a really expensive paper weight - a disposable and expensive piece of equipment. I got really offended when Creative's people not only confirmed that, but suggested I should get a new one.

What I just did, that solved the problem, was to open up the player to look for anything that seemed unusual. I'm not a technician or anything like that, and had never seen the entrails of a MP3 player before, but the problem was really obvious: the disk had been disconnected. I plugged the tape back into it, turned it on, and all of my music was there. It was a pain in the **** to open it, and reconnect the disk, because of the very small pieces, but the problem was pretty easy to solve. If you don't have a warranty, I highly recommend you try something like this.

My player is a Zen Vision:M, and, to open it, I first popped the little plastic thing on the top (the one around the headphone plug and the ON/OFF button). Then the plastic thing on the bottom. Those little covers hide the only 4 screws I needed to unscrew. Watch out, though, because they are really small, so work on a clean surface, with good light. The tape cable that I connected to the disk is paper thin, so be patient and careful with that as well. When putting everything back together I accidentally disconnected the cable again, so I tried a second time paying much more attention. that was it!

Hope this helps somebody.

It's a shame that we pay for expensive pieces of technology, but are denied the basic information to deal with them.

Posted on Nov 19, 2008

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I'VE TRIED EVRYTHING PLEASE HELP ITS NOT MINE ITS MY BROTHERS !!!!!

Posted on Nov 09, 2008

I've tried this multiple times to no avail.

I've even put it into a computer running XP Home, SP2, WMP9 and it just keeps seeing it as a Creative Zen, but will not let me reload the Firmware. It just keeps telling me it's disconnected.

The Zen is also listed under Other Devices in Device Manager after I follow your steps.

Do I reload the Zen Drivers, then the Zen Firmware? I have a Zen Touch 20gig. I can't readily find Drivers for it on Zen's site.

Seriously, plug in and load firmware doesn't work, or doesn't explain enough. Please enlighten me.

Thanks.

Posted on Jul 24, 2008

Try reloading the firmware.

Posted on Jun 21, 2008

It worked for me thx

Posted on Jun 15, 2008

Thanks this helped out alot

Posted on Feb 18, 2008

Yeah me too..... go to creative.com click support, then downloads then find your mp3 player Zen touch of course and it will give you downloads. You need to download the latest firmwire for it on a windows Xp computer then select the 2.XX.XXX firmwire download not the other one because it wont work with windows right. If you need any other stuff like a driver or app. they are also under the downloads are where you looked for the Zen Touch

Posted on Feb 04, 2008

  • SWIZZLE07 Aug 29, 2010

    you are an angel sorted my problem out easy thanks xx

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I would try to update the firmwire.. going to creative.com download one of the firmwires and try to get it on the player... i think, that could work.

Much luck
Hanswurscht

Posted on Dec 06, 2008

2 Suggested Answers

  • 1 Answer

SOURCE: Creative Zen Touch stuck in "recovery mode"

I have the same exact problem and I haven't the slightest idea what to do. This has never happened before - ever - and I've owned my mp3 player for 2 and half years. It's kind of retarded that Creative doesn't include a troubleshooting section in the manual. HELP!!!!

Posted on Jul 30, 2008

  • 6 Answers

SOURCE: Creative Zen Touch stuck in "recovery mode"

Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
4-When a format menu appears, select the "Format All" option (you'll loose all your Zen data).
5-When the format menu reapears, select the "Reboot" option and listo! You have your Zen as new and should not have problem. Good luck!

Posted on Feb 26, 2009

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Hi! I think you should try this (i've already tried it and it works):
1- Unplug your Zen from your Computer.
2-Turn off your Zen (if you can't do it, press the "Reset" button)
3- BEFORE turning on your Zen, press your "Play" button and hold it while you turn on.
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