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Many suppliers will put a sticker with log-in credentials on the bottom of the device.
If it is nowhere to be found, first try to connect with a CAT5e or CAT6 ethernet cable directly to the device and log in to the configuration pages. There you might be able to retrieve of set a new wifi password.
If that doesn't help, you might need to give a factory reset to your device to configure it from scratch. Make sure you have all the neccesary details before you start! You'll need specific information on how to connect to your internet service provider. Contact their helpdesk to make sure you have all information. They might also walk through the configuration with you.
NetComm 3G9W User Manual: Access Control; Services can help at this link , page (39). NetComm 3G9W User Manual Access Control Services
Notice the drop down menu in the instructions at NetComm Wireless . This manual is comprehensive and offers answers. There is a technical support link at the site if your answers are not found within the Manual Library offered for you.
Your model NetComm may have a pinhole RESET button at the back of the router. If so power up the router and press and hold the RESET button until the LEDs flash. The router will now be returned to the factory default settings with the default password. You can now go into the router's configuration to change the password etc.
You just have to perform a hard reset on the modem to erase any previous data stored. Locate the small pinhole for the reset button on the bottom of the modem box if it is not at the back. Then you need to access modem gateway to put all configuration information on modem software by typing in 192.168.0.1 in your IE browser's GO TO website box (where you type website address/URL)
NOTE: Make sure that you know your username and password for your current internet connection configuration before RESETTING modem. If you don't have this settings, call your internet provider. =)
you can try resetting the modem by picking a small pin and pocking in behund the modem which states "reset" Or if you can access the gateway you can reset it from there. to access gateway in case type in your browser -- > http://gateway.2wire.net/mdc - <-- you will be prompted to enter password . The default password is 2wire . Once you entered in , scroll down to Troubleshooting which will be on your left , search for resets <--- Click on it, it will direct you to a page where you can reboot system and stuffs.. Click on the button RESET beside factory defaults. Your modem will be reset to factory default, your power light will change orange and be normal back for about 10 secs ... When everything has come back to normal, you can then continue to enter your user id and password to log in internet.Or alternatively u can Go to http://gateway.2wire.net/setup <--- and configure your modem from there with a step by step guide :)
* You dont need any special drivers to install modem. * Open up internet explorer, type 192.168.0.1 in the address bar and press enter key. * Now you should see the configuration page of modem. * On the left side, click on Advanced button, below that, you will see "connection configuration" option - click on it.
*** If it asks for modem access code anywhere, you can find the code underneath the modem. please type it ***
* Under this page, you have to enter the email address in username field and password, change the connection type to smart keep alive, click on save changes
* Now it may ask you for restart modem. click on restart. within 1 min, you will be connected to internet.