Question about Norton Internet Security 2005 (37648246941) for PC

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Norton Internet Security 2008 installation problem

I am trying to install Norton Internet Security 2008. When I was first installing this product(which I bought a CD from a store), my computer battery drained away (after I entered the product code) and it shut off my computer. After I restarted and tried installing, I got an error saying "Unable to start setup, please contact technical support for assistance:. I tried various suggestion from symantec website and tried the following.
1. Installed a Microsoft Windows Installer update for my windows xp machine. Before this, it also said to rename some of the msi components which I did (in windows/system32 directory).
2. I was having a prior Norton Anti-Virus 2006 software which I tried to remove with Norton Removal tool (which again I downloaded from symantec site). This software was running for more than an hour on my machine, which did not end.

After this, I restarted my computer and tried to install Norton Internet Security 2008, but again I got the same error.

I also purchase a second time this software through internet, doubting the software was corrupted, but again to be bad luck, with the downloaded software also I got the same error,

Could you please help me in installing this software successfully?

Looking forward to your reply.


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  • 10 more comments 
  • Anonymous Feb 07, 2008


  • adithyavijay Feb 19, 2008

    Thanks Gyvate & Enquiry for your response to my problem.

    I will try to run the Norton Removal Tool few times again as per your suggestion to see, if I could install Norton Internet Security 2008. I will let you know once I install the software successfully.

    Thanks Again


  • Anonymous Mar 31, 2008

    We have recently installed Norton internet security 2008 in 3 USR and have a product key number. However, following problems with our pc on 21/02/08 when our AOL internet cut out, we had to reinstall the software on our computer. We are now getting reminders from Norton telling us that our internet security is about to expire and we need to renew.

    Can you advise us please on what to do next? Can we reuse the disk we purchased?

  • Anonymous May 16, 2008

    I unistalled NIS 2007 and replaced it with NIS 2008. I get the following Errors 3screen shots attached. ccApp.exe, uiStub2.exe, SWMCUW.exe failed to initialize. I have been trying everything to fix the problem for the last two months contacting symantec with no success. The best part of the matter is when I reinstall my Norton Internet Security 2007 it works perfectly, only I am out of Virus Definitions. Installed and reinstalled NIS 2008 10 times. Tried Auto Fix. Downloaded Intelligent Updater. Tried Norton Removal Tool Checked for Viruses and threats. Updated Windows Installer. Updated Root Certificate. My operating system is XP Pro-P4-3.2ghs 1024Ram
    Thanks Felix

  • Anonymous Jun 06, 2008

    everytime i start to reinstall my norton internet security which i buy it fails and said contact technical support

  • meltonm323 Jun 28, 2008


  • oxanamannis Jul 07, 2008

    I have an error after i install norton internet security 2008 stated that

    "A setup error has occured that requires a reboot .Would you like to reboot now ?" while installing a norton2008 product . and step by step how to change the registry settings

    And i didit like they say !


  • schroll Jul 08, 2008

    i have a virus and i kand fix id

  • alley50 Aug 18, 2008

    hello my name is japji singh. i have bought norton internet security 2008. i have at first time prperly. then remove it from add/remove programs. after that i want to install it again . then i put the cd again . but this time it shows some eeros regading symantec,  it does not further. looking for the soution

  • Anonymous Aug 30, 2008

    norton internet security 2008 for pc

    why i can`t install

  • fucciplymout Oct 28, 2008

    I had Norton 2008 in my machine which I just paid to renew 2 months ago, I had some problems with my and had to do the recovery when it all came back my computer thought it had the 2005 edition of Norton and now I can't get the 2008 version back and Symantec has not been any help.I'm desperate what do I do?


  • zezo_fff Jan 30, 2009




7 Answers

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I received a full version of Norton internet security 2008 with my MSI Wind . Every time i go to install it i get up to "Norton antivirus" and it just stops and freezes the pc. Any Suggestions

Thanks in advanced

Posted on Nov 03, 2009


I've tried all of the above (uninstall tool, manually uninstalling files), I even edited the registry per Norton's support. I still get the same message, "A setup error has occured that requires a reboot .Would you like to reboot now ?"

I am close to requesting a refund and purchase Antivirus Xp 2008.

Posted on Jul 24, 2008


I need a noe install code

Posted on May 31, 2008

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Hi everyone,

If you face any problem in installing the software, you can run removal tool from symantec.

Even it fails to uninstall, manual uninstallation is the only way for problem less uninstall and installation [Uninstalling some registry keys and files which is created by norton].

* I am working for symantec. If you trust me, I can solve your problem through remote access for free!!

Take care

Posted on May 26, 2008

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Hey therre

NIS08 has a specific system requirement. has your system passed this?

in regards to everyones posts,

your issue is a fail installation and thus requires you get get rid of all the temp files in your %temp%,temp,prefetch folders.

to do this.

start>run>%temp%>delete everything here...
start>run>temp> delete all
somethings there are actives files(currently being used by other programs), so just restart your computer to delete this later.

when done doing this, you have a higher chance to have a successful installation.

everything is in the norton site including the removal tool for failed installations.

if for failed updates... download the intelligent updater.

if you have other questions.. post them here..

Posted on Apr 05, 2008

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The Norton Removal Tool available from Symantec Website is the solution ! You may have to run it twice or three times, if it gets stuck; and you have to restart the system afterwards - best not to have any other applications running during the NRT run, it may cause the NRT to fail or keep it from doing its job completely.
You can also run it in safe mode.

Posted on Feb 19, 2008

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I got this norton removal tool from my friend... try removing norton fully using this

and then try installing....

else goto norton site... i think they have this removal tool for free....

Posted on Feb 03, 2008

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Aug 15, 2009 | Symantec Norton Internet Security 2008:...

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Norton Internet Security 2008 installation problem

Download the Windows Install clean-up utility from the Microsoft site, Install it, run it and select the Norton 2008 product and un install it. Reboot, then try your installation again. Let me know if this works, I have other suggestions if this does not work for you.

Apr 12, 2009 | Symantec Norton Internet Security 2009

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Cannot manage to load norton security programme

hi there,

although, not specified what you did but i presume 2 actions:

1. Running the program and cannot be completely loaded, it means that there's a program that block your Norton Internet Security 2008 to run, and that might be a Virus or Trojan. or someone is hacking in your pc (might be). and this will happen, if your Norton Internet Security 2008 is not updated and/or you install an internet plug ins in some of your visited website and through that plug ins the website administrator has a link in your pc to access, but not all.

solution: try to uninstall and fresh install your Norton Internet Security 2008 but before you do that make sure that you have a supported docs like cd key and response code from Norton if any, to successfully install your anti virus. and before you install, unplug your connection from internet (install offline, after installation, update it and scan your pc).

2. you install your Norton Internet Security 2008 and cannot be completely loaded, it means that Norton program is corrupted. please have a fresh copy in cd if any and install it.

Nov 21, 2008 | Compaq Evo D510 Minitower (Open Box)...

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yeah i understand tat problem,
the installlation might have been corrupted..

so, try uninstallin n reinstalllin the software .

Sep 17, 2008 | Norton Internet Security 2005...

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Computer crashed.reinstall Norton

hello ,

i've made these constructions for you :

firstoff try to install any previous norton version ,after the installation go to dir C:\Program Files\Norton 360
then copy the file named CLTVault.dll and past it on your desktop (we're gonna need it later) .
after , try to download
Norton 360 v2.0 from here , then cut the net off and install the last version , the old version will be deleted automatically , when you see the activation part in the installation , exit the installation , and restart your computer to bootup in a safe mode , then copy the file CLTVault.dll that we have pasted on our desktop i, try to past it in C:\Program Files\Norton 360 , then agree on the replacement ,then open ur computer in normale mode and continue the activation then it will works fine .

Sep 05, 2008 | Norton Internet Security 2005...

1 Answer


hey super

the error happened after the installation right?

what you have to do is go to the symantec site and download the norton removal tool to uninstall your norton. this will help get rid of any anomalies so that your norton can be correctly installed. when installing, you have to stop any other applications from running so that norton will have a larger bandwidth of resources in installation.

check also if your computer have met the required system requirements to install Norton internet security 2008 a.k.a. NIS08.

once installation is ok, go to RUN and type LUALL so that your norton updates will start.

hope this works for you.

Aug 17, 2008 | Norton Internet Security 2005...

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I have just had to re install norton internet security 2008 and now it will not start

Check to see if the computer meets the minimum system requirements
    To successfully install Norton Internet Security 2008, your system must meet the following minimum requirements:

    Basic requirements for Windows XP:
    * Windows XP Home Edition or Professional Edition
    * 300-MHz or faster processor
    * 256 MB of RAM
    * 350 MB of hard disk space

for more information check here
How to install Norton Internet Security 2008?
further information

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Actually all Norton products slow down the computers. Why dont you uninstall Norton 360, and see whether the performance of your computer has increased,if it does, ill recommend you to install Bitdefender Internet Security 2008, please check link below:
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Hope this helps you.

Always here to help


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No manual with Norton Internet Security 2008

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