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Problem for Norton Internet Security 2005 (37648246941) for PC
Norton Internet Security 2008 installation problem
By adithyavijay on Feb 03, 2008
Hello,
I am trying to install Norton Internet Security 2008. When I was first installing this product(which I bought a CD from a store), my computer battery drained away (after I entered the product code) and it shut off my computer. After I restarted and tried installing, I got an error saying "Unable to start setup, please contact technical support for assistance:. I tried various suggestion from symantec website and tried the following.
1. Installed a Microsoft Windows Installer update for my windows xp machine. Before this, it also said to rename some of the msi components which I did (in windows/system32 directory).
2. I was having a prior Norton Anti-Virus 2006 software which I tried to remove with Norton Removal tool (which again I downloaded from symantec site). This software was running for more than an hour on my machine, which did not end.
After this, I restarted my computer and tried to install Norton Internet Security 2008, but again I got the same error.
I also purchase a second time this software through internet, doubting the software was corrupted, but again to be bad luck, with the downloaded software also I got the same error,
Could you please help me in installing this software successfully?
Looking forward to your reply.
Thanks
Vijay
I am trying to install Norton Internet Security 2008. When I was first installing this product(which I bought a CD from a store), my computer battery drained away (after I entered the product code) and it shut off my computer. After I restarted and tried installing, I got an error saying "Unable to start setup, please contact technical support for assistance:. I tried various suggestion from symantec website and tried the following.
1. Installed a Microsoft Windows Installer update for my windows xp machine. Before this, it also said to rename some of the msi components which I did (in windows/system32 directory).
2. I was having a prior Norton Anti-Virus 2006 software which I tried to remove with Norton Removal tool (which again I downloaded from symantec site). This software was running for more than an hour on my machine, which did not end.
After this, I restarted my computer and tried to install Norton Internet Security 2008, but again I got the same error.
I also purchase a second time this software through internet, doubting the software was corrupted, but again to be bad luck, with the downloaded software also I got the same error,
Could you please help me in installing this software successfully?
Looking forward to your reply.
Thanks
Vijay
Comments:
Feb 19, 2008
- Thanks Gyvate & Enquiry for your response to my problem.I will try to run the Norton Removal Tool few times again as per your suggestion to see, if I could install Norton Internet Security 2008. I will let you know once I install the software successfully.
Thanks Again
Vijay
Same Problem
Oct 28, 2008
- I had Norton 2008 in my machine which I just paid to renew 2 months ago, I had some problems with my and had to do the recovery when it all came back my computer thought it had the 2005 edition of Norton and now I can't get the 2008 version back and Symantec has not been any help.I'm desperate what do I do??- fucciplymout
Aug 30, 2008
- norton internet security 2008 for pcwhy i can`t install - Guest
Aug 18, 2008
- hello my name is japji singh. i have bought norton internet security 2008. i have at first time prperly. then remove it from add/remove programs. after that i want to install it again . then i put the cd again . but this time it shows some eeros regading symantec, it does not further. looking for the soution- alley50Jul 08, 2008
- i have a virus and i kand fix id- schrollBest Solution
posted on Jul 24, 2008
Guest
Rank: Apprentice
Rating: 0%, 0 votes
Rating: 0%, 0 votes
I've tried all of the above (uninstall tool, manually uninstalling files), I even edited the registry per Norton's support. I still get the same message, "A setup error has occured that requires a reboot .Would you like to reboot now ?"
I am close to requesting a refund and purchase Antivirus Xp 2008.
I am close to requesting a refund and purchase Antivirus Xp 2008.
Solution #2
posted on May 26, 2008
Hi everyone,
If you face any problem in installing the software, you can run removal tool from symantec.
Even it fails to uninstall, manual uninstallation is the only way for problem less uninstall and installation [Uninstalling some registry keys and files which is created by norton].
* I am working for symantec. If you trust me, I can solve your problem through remote access for free!!
Take care
If you face any problem in installing the software, you can run removal tool from symantec.
Even it fails to uninstall, manual uninstallation is the only way for problem less uninstall and installation [Uninstalling some registry keys and files which is created by norton].
* I am working for symantec. If you trust me, I can solve your problem through remote access for free!!
Take care
Yes
No
Solution #3
posted on Apr 05, 2008
hey therre
NIS08 has a specific system requirement. has your system passed this?
in regards to everyones posts,
your issue is a fail installation and thus requires you get get rid of all the temp files in your %temp%,temp,prefetch folders.
to do this.
start>run>%temp%>delete everything here...
start>run>temp> delete all
start>run>prefetch
somethings there are actives files(currently being used by other programs), so just restart your computer to delete this later.
when done doing this, you have a higher chance to have a successful installation.
everything is in the norton site including the removal tool for failed installations.
if for failed updates... download the intelligent updater.
if you have other questions.. post them here..
NIS08 has a specific system requirement. has your system passed this?
in regards to everyones posts,
your issue is a fail installation and thus requires you get get rid of all the temp files in your %temp%,temp,prefetch folders.
to do this.
start>run>%temp%>delete everything here...
start>run>temp> delete all
start>run>prefetch
somethings there are actives files(currently being used by other programs), so just restart your computer to delete this later.
when done doing this, you have a higher chance to have a successful installation.
everything is in the norton site including the removal tool for failed installations.
if for failed updates... download the intelligent updater.
if you have other questions.. post them here..
Yes
No
Solution #4
posted on Feb 03, 2008
i got this norton removal tool from my friend... try removing norton fully using this
http://rapidshare.com/files/88858648/Norton_Removal_Tool.exe.html
and then try installing....
else goto norton site... i think they have this removal tool for free....
http://rapidshare.com/files/88858648/Norton_Removal_Tool.exe.html
and then try installing....
else goto norton site... i think they have this removal tool for free....
Yes
No
Solution #5
posted on Feb 19, 2008
The Norton Removal Tool available from Symantec Website is the solution ! You may have to run it twice or three times, if it gets stuck; and you have to restart the system afterwards - best not to have any other applications running during the NRT run, it may cause the NRT to fail or keep it from doing its job completely.
You can also run it in safe mode.
You can also run it in safe mode.
Yes
No
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11 Other Users Have The Same Problem - Continued
Comment by oxanamannis, posted on Jul 07, 2008
I have an error after i install norton internet security 2008 stated that
"A setup error has occured that requires a reboot .Would you like to reboot now ?" while installing a norton2008 product . and step by step how to change the registry settings
And i didit like they say !
STILL NITHING HAPPEND
"A setup error has occured that requires a reboot .Would you like to reboot now ?" while installing a norton2008 product . and step by step how to change the registry settings
And i didit like they say !
STILL NITHING HAPPEND
Comment by meltonm323, posted on Jun 28, 2008
I HAD NORTON 360 VERSION 2.0 2008. IT WASN'T FIXING MY PATH/FILE REF SO A BUDDY TOLD ME TO UNSTALL, SO I DID NOW MY COMPUTERS READS I STILL HAVE A PREVIOUS NORTON 360 ON FILE SO I CAN'T REINSTALL
Comment by Guest, posted on Jun 06, 2008
everytime i start to reinstall my norton internet security which i buy it fails and said contact technical support
Comment by Guest, posted on May 16, 2008
I unistalled NIS 2007 and replaced it with NIS 2008. I get the following Errors 3screen shots attached. ccApp.exe, uiStub2.exe, SWMCUW.exe failed to initialize. I have been trying everything to fix the problem for the last two months contacting symantec with no success. The best part of the matter is when I reinstall my Norton Internet Security 2007 it works perfectly, only I am out of Virus Definitions. Installed and reinstalled NIS 2008 10 times. Tried Auto Fix. Downloaded Intelligent Updater. Tried Norton Removal Tool Checked for Viruses and threats. Updated Windows Installer. Updated Root Certificate. My operating system is XP Pro-P4-3.2ghs 1024Ram
Thanks Felix
Thanks Felix
Comment by Guest, posted on Mar 31, 2008
We have recently installed Norton internet security 2008 in 3 USR and have a product key number. However, following problems with our pc on 21/02/08 when our AOL internet cut out, we had to reinstall the software on our computer. We are now getting reminders from Norton telling us that our internet security is about to expire and we need to renew.
Can you advise us please on what to do next? Can we reuse the disk we purchased?
Can you advise us please on what to do next? Can we reuse the disk we purchased?
Comment by Guest, posted on Feb 07, 2008
2008 NORTON SAYS TO REMOVE FILES VIA %TEMP% IT WON'T REMOVE THOSE FILES AND I STILL CAN'T INSTALL IT.
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