To fix this problem, you need to go back to the store where you bought the new cartridge, they need to replace it. You have to make sure that you have the same label of the cartridge and have them test it if possible so you don't have to go back if needed.
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Like any other mass-produced parts, there will be some defective printer cartridges and it sounds like you have one. Since the first cartridge worked there's no reason to suspect a printer problem. I would suggest taking the cartridge back to the store where you purchased it and explain the situation. Since dud parts go back to the manufacturer, maybe they will exchange it for you as defective.
04-26-201210:27 PM 1. Remove all cartridges and turn off printer 2. Unplug printer and wait one minute 3. hold down # and 9 while plugging power cord back in. 4. Wait a few seconds, then press the power button. 5. Display should read "Full Null Reset" 6 Only install color cartridge. Close cover 7. Wait for machine to ask for black cartridge, then open cover and install black cartridge. 8. Close cover 9. Alignment page should be printed automatically.
this should work for all 5500 hp printers
i hope this helps you out
richard from chicago
i just noticed you have the wrong cartage
you need hp 57 color
that will make all the difference :-)
HP Officejet 5500 series
All-in-One modelBlack cartridge Color cartridge
HP Officejet 5505
HP Officejet 5508
HP Officejet 5515
HP Officejet 5510, HP Officejet 5510xi, HP Officejet 5510v
HP Officejet 5600 series
Replacing the print cartridges
Turn on the HP Officejet, and lift open the print-carriage access door.
The print carriage will move into the access area.
Figure 1: Opening the print-carriage access door
After the carriage stops moving, push down on the top of the print cartridge to release it, and then pull it toward you out of the slot.
Figure 2: Removing the print cartridgeNOTE:
It is normal to see ink buildup in the print cartridge slots.
Remove the new print cartridge from the packaging and gently remove the plastic tape by using the pink pull tab.
Do not touch the copper contacts or ink nozzles. Install the cartridge immediately upon removing the tape to prevent ink from drying in the nozzles.
Figure 3: Removing the plastic tape
Push the new print cartridge into the appropriate slot at a slight angle, until it clicks into place.
Do not attempt to push the cartridge straight into the slot. It must slide in at a slight angle.
Figure 4: Inserting the print cartridge
Close the print-carriage access door.
Aligning the print cartridges
The HP Officejet will prompt you to align the print cartridges every time you install a new print cartridge to assure high-quality output.
When the message displays, press OK .
The HP Officejet will print an alignment page.
Place the alignment page face down on the left front corner of the glass with the top of the page facing the left side.
Press OK .
The HP Officejet will align the print cartridges and display Alignment Complete .