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You need professional unlocker tool for unlock this phone. But you also can do it for free but you need some exp. See the bootloader version. If it is lower you can unlock it by P2K easy tool 3.9. If higher version either you can use test point or downgrade bootloader and then unlock.
this happens to phones that have had water damage or something else and a way that might make it work is to take the battery out for no more than 60 seconds and put it back in and push the *,# and power buttons at the same time and if the blue screen comes up, while on the screen push the buttons and hold them until it goes normal. it worked for me