Question about SanDisk Sansa m240 MP3 Player

3 Answers

Won't turn on all the way or connect with computer

When I turn on my Sansa 240m it will only load to the point where it says the products name, model, and size. I can use it at all and I can't get it to connect to the computer either. Please help.

Froze at Connected screen! Won't reset or anything?

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  • 10 more comments 
  • Get itfixed Feb 07, 2008

    It just got stuck on the SANSA screen

  • Anonymous Feb 23, 2008

    I have the same problem. I plug the mp3 into my computere and it's like it isn't even there. Just nothin' like I did plug it in at all.

    I have no idea what to do because I got the mp3 from my friend who knows zip about computers.

  • Hopiboy17 Mar 03, 2008

    My MP3 player will coe on to where it will only say San Disk, then it will shut off then say the same thing again over and over.

  • Anonymous Mar 08, 2008

    i have the exact same problem. The unit turns on to a point that reads SANSA m240 1.0GB

  • Anonymous Mar 08, 2008

    SanDisk Sansa m240 MP3 Player

  • DeCodeMaster Mar 09, 2008

    I've been having the same problem. It just got to the start screen one day after I removed it from the computer, said "rebuilding library", and shut down after it finished. I can't get it to turn on again without changing the (still full) battery, and even then it won't get past the start screen. The files when I plug it into the computer won't show up either, and the format for locating seems to have changed.

  • Anonymous Mar 12, 2008

    won't get past title screen "sansa m240 1.0GB V4.0044A" no other buttons work. battery is fresh

  • shann0n Mar 23, 2008

    I have the exaxt same problem. It will start to "initialize" then immediately freeze to the Sansa screen.

  • good statis Sep 01, 2008

    SanDisk Sansa m240 MP3 Player

  • ajizzle Nov 24, 2008

    When I turn on my Sansa 240m it will only load to the point where it says the products name, model, and size. I can use it at all and I can't get it to connect to the computer either. Please help.

  • jschirtz Dec 04, 2008

    Same problem.....

  • jschirtz May 11, 2010

    I see many people have this same what is the solution? Thanks,



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Lol same problem

Posted on Nov 24, 2008

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My **** does not yurn on ethir it stay on the sansa sine

Posted on Sep 01, 2008


This is so ridicious i have the same exact problem i really want my mp3 player back!!!!!!!!!!

Posted on Mar 28, 2008

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1 Answer

My mp3 player wont charge but will turn on when pouted in

connect the Sansa (via the player's USB cord) to different USB ports on the computer until the Sansa starts to charge. A weak or non-working USB port won't charge the Sansa.

  • Reset the Sansa MP3 player. Slide the player's "Power" switch all the way up to the "On" position. Hold the switch in that position for 20 seconds. The Sansa resets. Try to charge the player.
  • Install the latest firmware onto the Sansa MP3 player. Download the Sansa Firmware Updated (link in References), and then click the link in Resources for the specific model of Sansa you own to learn how to update the player's firmware.
  • May 01, 2012 | Kitchen Appliances - Others

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    My sansa clip is frozen on the blue flower

    One issue that people experience with the Sansa Fuze player is that the screen turns white when they are trying to use it. If you experience this common Sansa Fuze MP3 player repair issue, you need to reset your player. Hold down the "Play" and "Power" buttons for about 20 seconds. The player should automatically reset.
    MP3 Player Freezes

    Another issue is that the player freezes. You may see lights on the player, but it won't do anything. Follow the below steps to correct this issue:

    1. Use the above steps to perform a hard reset.

    2. Turn the player back on, and slide the "Power" button upward.

    3. Use the USB cord that came with your player, and connect it to your computer. Only connect your player directly to the computer. Don't connect it to a USB hub.

    4. See if your computer recognizes that a device was connected to it. Or, look in "Devices and Printers" folder, and see if the device shows up in it.

    If your device doesn't reset, and the computer doesn't recognize it, contact SanDisk for additional assistance. Or, you can attempt to repair the device yourself.
    Repairing Internal Components

    If your Sansa Fuze player is out of warranty, you can attempt to repair internal components. This is an "enter at your own risk" solution, but you may be able to fix the issue. If it doesn't work, or if you damage another component, you will most likely need to get a new player.

    1. Shut off the device.

    2. If you don't have one, purchase a case opener tool. This is a tool with an extremely small head that is used specifically for opening up small devices.

    3. Place the head of the tool in the seam of the device, and rise up the faceplate. Do not do this forcibly, or you'll break the ribbon cable connected to it.

    4. Remove the ribbon cable from the faceplate.

    5. Examine the battery cable. If this connection is loose, your Fuze player won't turn on. Plug the connection firmly into the port.

    6. Check the LCD screen connection. A loose connection here means that you can't see anything on your screen. Disconnect the cable from the port, and reconnect it.

    7. Reattach the cable to the faceplate, and reattach the faceplate. Turn the device back on.

    These Sansa Fuze MP3 player repair suggestions may not fix all issues. If your player is still not working properly, either take it back to the place where you bought it, or contact SanDisk for additional help.



    Jul 18, 2011 | SanDisk Sansa Clip MP3 Player

    1 Answer

    I have sansa sandisk e 260. last time, after charging it in my computer, i plug it out without having safety mode in the computer. After then i can not open my disk. when i try to turn on pressing on Menu...

    1. Download the Sansa firmware.

    2. Turn the player off.

    3. On the top of the player is a Hold switch located.
    Move it to the right so you see "Orange".

    4. On the left hand side of the player is a Record button.
    Press and hold the record button while connecting the player to the computer.
    Continue holding the Record button until you see a new icon under "My Computer": named "16MB FORMAT".
    Once you see that icon release the Record button.

    5. Drag and drop the download firmware files to your player (16MB FORMAT).

    6. Disconnect the player from USB cable.
    Several things will be displayed.
    When you see Key Lock, System Shutdown, move the Hold switch on the top back to the left.

    Otherwise download the Sansa Updater and start follow the points 2-4 and start the Sansa Updater.
    After updating the firmware follow point 6.

    Jun 08, 2009 | SanDisk Sansa e260 MP3 Player

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    Sandisk 240m mp3 not playing

    the radio and mp3 uses one audio amplifier, check if you have loaded your music with mp3 songs, if not load with mp3 songs. if songs used to play and just stopped playing, then follow these steps,

    i does your display show song playing, if it does then your set is fault, and if it doent and display unsuppoted, load with mp3 songs.

    ii if it was playing and just stopped, than take it to a tech, who can open it and check the change-over switch, or selector of that set.

    iii the problem is to very big.

    Mar 30, 2009 | SanDisk Sansa m240 MP3 Player

    1 Answer

    Can not down load voice recording to computer: Sansa 280.

    You can try few simple steps like changing the USB ports, turning off & turning on the mp3 player and then reconnecting it, and then changing the USB mode on device: Menu --> Settings --> USB mode: MSC or MTP
    If these don't work, try the steps here: Sansa e250 Not Detected in PC 

    Feb 01, 2009 | SanDisk Sansa e250 MP3 Player

    1 Answer

    When I turn on my Sansa 240m it will only load to the point where it says the products name, model, and size. I can use it at all and I can't get it to connect to the computer

    These are the most common methods for recovering Sandisk's Sansa Mp3 Players. I have been almost universally successful in recovering Sansa players using one or a combination of these methods. These methods do not work if you are having synchronization or music format issues - they are for recovering a player that will not power up, freezes, flashes, is not recognized by the computer, and a host of other issues.

    Reset the Sansa Player first. On most models, restart is done by holding the power button in for 15 seconds or longer. Check your specific manual to be sure. The manuals are available from the Sansa website if they have been misplaced.
    Download the Sansa Recovery Tool from the Sansa website.
    Format - Erases Everything: Connect your Sansa player to the computer and open Windows Media Player. Click on the Sync tab. Pull down the drop down menu underneath the Sync tab by moving your cursor over the Sync tab and left clicking on the little black arrow underneath the Sync tab. Highlight "Sansa 1GB" (wording may vary slightly), and then select "Format." - this should erase everything.
    Firmware Upgrade- Erases Everything: Get the latest firmware upgrade from Sansa - it updates the firmware and erases every song in the player all at once. Note: this method doesn't work if already have the latest firmware. Go to this website and click "Firmware Updater" to find out:
    If these fail, then:
    Try this: disconnect the player from the computer, turn it off, hold in the volume + button, and reconnect the player to the computer while holding the volume + button in. Keep holding the volume + button for an additional 5-50 seconds. Windows should eventually go into recovery mode and revive the player- it will pop up a window that says Found New Hardware Wizard.
    If you get the problem where MTP Device keeps popping up continuously, uninstall the “MTP Device” by going to Start à Control Panel àSystem à Hardware à Device Manager (you computer may vary slightly, depending on Windows Version).
    You may have to restart your computer after each of these methods to get them to work properly. Disconnect your Sansa player BEFORE shutting down your computer.
    -Tha Mp3 Doctor

    Dec 04, 2008 | SanDisk Sansa m240 MP3 Player

    4 Answers

    Computer doesn't recognize MP3 player -

    Make sure you are using a data transfer cable, and not just a "Charge Only Cable"... There is a difference, and they may look similar and both connect via USB so it can be tricky.

    Apr 06, 2008 | SanDisk Sansa Clip MP3 Player

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    Sansa View 8Gig

    You will need to have your Sansa connected to do the conversion - the manual is in error on this point, unless you have outside software like Media Monkey.

    Mar 31, 2008 | SanDisk Sansa e250 MP3 Player

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    Sansa won't charge or load.

    Plug it into the computer (the cord you would use to charge it and transfer files), and hold down the power button for at least 15 seconds. The Sansa should then begin to turn on and start charging. :)

    Aug 07, 2007 | SanDisk Sansa e250 MP3 Player

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