Question about Sentry Fireproof Safe

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Green proceed light goes on but door does not depress lock

I have a combination/key Sentry safe. I opened it and when I went to close it, the door handle was up and would not depress the lock. So, with the door open and the key turned to the right and pulled out, I entered the code and got the green proceed light. I tried to open the door handle but it would not work. Does anyone have any advice? Thanks!

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  • SYLVIAH Feb 11, 2008

    New batteries worked! Thanks!

  • Anonymous Dec 04, 2008

    We have same problem and found another site that list out many others with same problem. they were told by Sentry to change batteries, pull off cover to check for wiring problems, and in final solution, get out a rubber mallet and wack the handle carefully (downward). Basically, we have a piece of poo for a safe and nothing we can do beyond the first year of ownership.

  • Anonymous Mar 16, 2014

    Key door will open with the key only. The digital code is not required

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I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.

Posted on Jan 22, 2009

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Https://www.sentrysafe.com/customerCare/retrieveCombination.aspx.............

Try new batteries??

Posted on Feb 08, 2008

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