Question about Sentry Fireproof Safe
I have a combination/key Sentry safe. I opened it and when I went to close it, the door handle was up and would not depress the lock. So, with the door open and the key turned to the right and pulled out, I entered the code and got the green proceed light. I tried to open the door handle but it would not work. Does anyone have any advice? Thanks!
I have a different model but I had the same problem. Called customer service and they had me push up on the handle and enter the code. That didn't work but then they had me tap the safe with a rubber mallet 5 times above the panel and 5 times to the right of the panel. That worked for me. Hope one of those works.
Posted on Jan 22, 2009
Try new batteries??
Posted on Feb 08, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
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Posted on Jan 02, 2017
Tips for a great answer:
To close and lock
You can relock the safe in two ways. With the door
closed, depress the key lock (if equipped) with your
finger, or spin the combination dial one full turn.
For greatest security, do both. (Make sure the door
handle is in the horizontal position.) There is a link to the manual at the bottom of this page...
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