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the disc or mechanism may be jammed and the unit knows this, someone (most shops do this) needs to open the unit and safely cycle the disc out of the unit---many times with this done the unit will suddenly work again.
If not and it is not a expensive unit you have the disc back and time to go shopping as most of these are throw away units.
there might be a possibility that as soon as the tray closed the dvd shifted inside the machine. the dvd is stuck yes which means that the tray wont open because the dvd is blocking the gear turning. if so you are going to have to take it to your Dealership to open up the player and remove the disk. you can try it yourself but it's not recommended. tray gears will have to be tested to see if the tray will open once the disk is out though
Basic DVD, CDrom Troubleshooting wrong disk ,disk error, First Clean the lens: http://www.ehow.com/how_2036275_clean-lens-dvd.html wont open, wont close, makes clicking/grinding noises etc. http://www.llamma.com/xbox/Repairs/thompson_dvd_tray.htm