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Dell 4201c power problem

I have a dell plasma 4201c and when I turn it on the power light comes on and hear a click but get no picture. I tried the input and menu buttons but still no picture. Can someone give me an idea of what it could be.

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  • Anonymous Sep 30, 2008

    i have the problem...and problably we dont have nothing to do.

    my dell plasma tv 42" was black...i can see just on the screen DELL in blue...and believe...im furios when i read this. the remote control looks like work as well but the tv still unwork.

  • Anonymous Oct 10, 2008

    Screen completely black, powers up with blue light on but no picture. What to do?

  • Anonymous Dec 30, 2008

    i get audio but no video. I've called Dell approx. 30 times (only once with a person in the US). From what I've read on forums, I believe its a power source problem and the parts are from Samsung. Dell outsourced the making of their plasma tv at several manufacturers, so depending on your model and when it was made, it could be made by someone else.



    Dell's policy on "out of warranty" tvs (which mine ran out 2 months before my problem) is to have you send the TV to their only certified "out of warranty" repair shop, which in Indiana. I was quoted $200 for them to look at it, and $750 for me to ship it to them. This is not really reasonable.

    They also said they will not give sell parts for the Dell TV's to any other repair shop.



    No repair shop I have spoken to me locally will touch it. They said Dell will not sell them parts.



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I am an actual Dell repair tech for a non-Dell refurbishing company. I fix this model exact model, as well as all the other plasma TV's that Dell has come out with. If you are looking for a replacement part I suggest starting with either the power supply. But if you are electronicly inclined, I suggest taking voltage measurements across the labeled parts on the power supply that are the following: VS, VSCAN, VSET, VE, and VA. These correct voltage measurements are labled on a sticker in the top right corner of the TV. If they all come out right then your best bet would be the Y-main board with both upper and lower buffers. They are the circuit boards on the left hand side of the TV. As far as getting the parts, thats a whole other story but I hope this helps to narrow down your parts search.

Posted on Apr 03, 2008

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The problem is in the power unit. you can buy a new one from shopjimmy.com. cost is $84.50 plus shipping.

Posted on Jun 11, 2010

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I paid $2200 for a 4201c 26 months ago and it went black yesterday. They say its out of warrenty and wont do anythng for me. I see many complaints on several websites.. Dell should be sued !

Posted on Apr 05, 2009

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I'm having the same problem. The repair shop I went also said it was a problem with the power supply unit and they quoted me $425 to fix it
They said they had no problems getting parts from Dell. I'm a little suspicious.

Posted on Aug 29, 2008

I have the exact same unit and same problem.

My unit was 2 years old when it failed.

Dell told me they would replace then unit, then a few days later told me they would do nothing for me. When I asked about where to get parts and or get it fixed Dell explained that they will not service, support or supply parts for the unit. PERIOD.

I took the TV to a local repair shop. They said that they think they have found where to source a replacement power supply. It will cost $450 for the part and the labor.

It's about half the cost of a new unit, so I'm not sure what I'm going to do..

Posted on Mar 18, 2008

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