We've followed the factory manual directions for emptying the hopper, including vacuuming it out, w/o resolution of the knocking, crunching noise when the grinder is engaged. The noise varies with the position of the coarseness dial and is least noticeable at the coarsest setting. Is there something we can do before we spend the time and large amount of money to send it back to capresso to be serviced. Thank you for your time!!
Would u hav eto get inside cheak all the gears stats see if ones are off or bean stuck in back sumware if u dont know what your doing it is a tuff and tetest job but cabn be done u would need a servcie guide also wich im not sure if they would offer us one
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Describe the weird sound. If it is very loud clacking like a machine gun type noise then vacuum our the hopper over the grinder and inspect for a stone jammed in there. The stones always look brown like a coffee bean, it is very common.
foreign element perhaps the grinder is bad though. First try using a small vacuum that will allow adequate control of vacumming up the bean container. remove all the beans etc. the bean container must be emptied. then look at what the vacuum removed, any foreign objects? if you see 1 or more it's likely fixed. otherwise remove any inside cover/guides in the bean container you should now look directly at the grinder wheels with flashlight, as there may instead be a foreign substance or a defect preventing the grinder from processing the beans. if a defect then it may require factory service. gl
Are you talking about the coffee brewing system? Or the coffee grinding system? You said "gears" so it sounds like you took the coffee bean hopper out and the adjustment knobs come out with it. So if you are trying to line those gear teeth back up correctly, Here is the complete instructions for cleaning the grinder (from wholelattelove.com). You only need the last few steps for lining up the gears.
You do not need to clean the grinder as often as you may think. Usually we do not recommend cleaning the grinder unless there is a problem with calibration or a clog. Avoiding oily beans, flavored beans, and beans stored in the fridge or freezer will typically prevent issues.
If you do experience issues with your grinder, cleaning it is the most common solution. To clean your grinder, follow these directions:
1. Remove the water reservoir, turn off and unplug the machine. 2. Take the cover off of the bean hopper and vacuum out the beans. 3. Remove the 3 Phillips head screws that are in the bean hopper. 4. Lift up the bean hopper and set it aside. 5. Open the machine's service door and remove the drip tray and the brew group. 6. Remove the rubber gasket from the top of the grinder area. 7. The grinder is made up of 2 pieces. The inner piece has 4 tabs that the rubber gasket sits on. The outer piece has teeth in a ring on the exterior covering ½ the circumference. 8. Rotate the outer ring 180 degrees counterclockwise. You should be able to lift off the inner ring. There is a red spot on the outer collar which should now be facing the 9 0'clock position when you are at the front of the machine. 9. Vacuum out all of the beans and ground coffee. 10. If possible, use a small pipe cleaner to get grounds out of the "pathway" going to the front of the machine. It is located on the floor of the grinder at about the 5 0'clock position. 11. Above where the brew group would be located, there is a gray triangular tab attached to a door on a hinge. Pull down on the triangle - coffee grounds may come out. 12. Look above the trap door and you will see the other end of the chute. Vacuum out the chute and clean with a pipe cleaner.
1. Drop the inner burr onto the grinder with the tab that has the red and blue marks facing the right hand side of the machine at approximately the three-o'clock position. 2. Rotate the outer collar so that the red mark lines up the red/blue marks on the inner burr. 3. Reinstall the rubber gasket that goes over the grinder. The slots in the gasket line up with the four tabs of the outer burr. 4. There is a straight piece located directly to the right of the grinder. This is your dosage control. There is a piece that can slide backwards and forwards on this dosage arm. Push this arm all the way to the back of the machine. 5. Set the knobs in the bean hopper to #0 on the grind setting knob. Set the doser knob all the way to the plus setting. Now place the hopper back into the machine. Note: You may have to rotate one or both of the knobs, a small amount, to get the bean hopper to set down on its supports. 6. Install the 3 screws. 7. Replace the water reservoir. 8. Fill the bean hopper with a cup of beans. 9. Plug in and turn on the machine. 10. Reinstall the brew group and the drip tray. 11. Once the machine warms up, press the small coffee button. When the grinder comes on set the grind setting to 6. Note: You may have to press the small coffee button twice or 3 times before the machine will make a cup of espresso.
You need to open the grinder, it`s probably packed with old fine powdered coffee that blocks the outlet. Clean this out and try again. Since it works normal when you use pre-ground coffee, there shouldn`t be any problems with any other parts.
Let me know if you want a description for have to open and clean the grinder.
Sometimes the chamber between the grinder and brewer will clog up.
Open the grind all the way up to the highest number. Push the grind button and while grinding move the dose knob (the one with the + - sign toward minus. If it does not kick in and dose try it again. If it does take off then leave it on the high number for 3 coffees.
Then while the grinder is turning move the two knobs back to whre they were.
If this does not work you can reomve the brew unit and right above where it sits in the machine there is a trap door that you can open.
Open it and shove someting like a straw up toward the grinder and you should get a bunch of grounds droppiing down. Then try the above procedure a couple more times.
If this does not work you may need to google "Saeco repair" and send it to an authorized repair center.