I fixed this error by right clicking on the internal storage withing the player, formatting. Then copy one song to the flash, and while it is still plugged up to the computer, double click on the song within the flash it'self as if to play it on the computer. Allow it to play a little and then disconnect the player from the computer. Play the song that you copied. Then you can re-attach the player to the computer and copy songs back on to it.
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US. click here to Talk to a Technician (only for users in the US for now) and get all the help you need. Goodluck!
- If you need clarification, ask it in the comment box above.
- Better answers use proper spelling and grammar.
- Provide details, support with references or personal experience.
Tell us some more! Your answer needs to include more details to help people.You can't post answers that contain an email address.Please enter a valid email address.The email address entered is already associated to an account.Login to postPlease use English characters only.
Tip: The max point reward for answering a question is 15.
I had this same problem. If I tried to turn the player on, it just gave me the "format the player" screen. If I turned it off (by removing the battery if necessary) and plugged it into a USB port, it could still be read as a flash drive. I could copy the files to a backup folder on my computer and then (using Windows) I could right-click on the drive and choose Format. When it was finished, I disconnected it from the computer and turned the player back on and it was able to boot normally (it took a little while, but it worked). After rebooting, it automatically recreated the MUSIC.LIB, MUSIC.SEC, SETTINGS.DAT system files and the VOICE directory. I plugged it back into the USB port and copied the music back onto it and it worked fine. So... back up the data and format the player...