Question about Office Equipment & Supplies
My approximately 1 year old all in one wireless printer/fax/scanner (Brother MFC 5860 CN) has recently been jamming consistently and/or grabbing several sheets at a time.
I called tech support, but they weren't any help, and told me to call back when the machine is actually jamming, and didn't know of anything that would cause the jam.
The printer has two paper trays in which you can load blank paper - I have only been using the bottom one. The "jam/grabbing several sheets" seems to be occurring when the paper is attempting to be transferred from the bottom paper try. Maybe I will try printing from the top one, and see if it helps.
Any ideas? Anyone, anyone?
I just bought the 5860 and have this issue right out of the gates. I discovered that the back lid causes the paper jam when using the bottom tray while examing with a flash light during a print job. I dislodged the back plate/lid (same lid you remove to pull paper jam out) out about 10mm and fastened the lid loosely to the back with a piece of tape on each side. The paper from the bottom tray does not slam against the back of the printer any more, thus more freedom of movement and no jams. Just successfully printed an 80 page document. You shouldn't have to do this with a new printer but I got it so cheap with all the rebates that I'm going to keep it and live with this fix. To sum up, the problem is a design flaw where the removable back plate is snapped in too tightly and contacts the bottom tray paper roller (& paper) during a print cycle. To fix you need to clear the path by pulling the back lid out slightly and taping each side with scotch tape to 'suspend'the back plate out about 10mm.
Posted on Jun 26, 2008
What I have found with this type of machine is that the feed rollers can be affected by certain types of paper (particularly some photo papers) build up a coating and it causes multifeeding.
Clean the lower roller with some cleaning alcohol or methylated spirits.
Dampness or moisture is another thing to look out for it causes paper to bunch together and feed multiple sheets. Try a new ream of paper.
Posted on Feb 04, 2008
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Sep 11, 2013 | Brother MFC8890DW BRT-MFC8890DW MFC-8890DW...
Feb 22, 2013 | Brother MFC-J825DW Wireless All-in-One...
Jan 28, 2013 | Brother MFC 7420 All-In-One Laser Printer
May 15, 2008 | Brother Office Equipment & Supplies
Jan 10, 2008 | Brother MFC-8660DN 5-in-1 Laser...
May 22, 2017 | The Office Equipment & Supplies
1,393 people viewed this question
Usually answered in minutes!