Question about Fax Machines

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My approximately 1 year old all in one wireless printer/fax/scanner (Brother MFC 5860 CN) has recently been jamming consistently and/or grabbing several sheets at a time.

I called tech support, but they weren't any help, and told me to call back when the machine is actually jamming, and didn't know of anything that would cause the jam.

The printer has two paper trays in which you can load blank paper - I have only been using the bottom one. The "jam/grabbing several sheets" seems to be occurring when the paper is attempting to be transferred from the bottom paper try. Maybe I will try printing from the top one, and see if it helps.

Any ideas? Anyone, anyone?

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  • 6 more comments 
  • alej4444 Feb 04, 2008

    Thanks. I recently moved and was thinking that the paper felt like it had a different quality to it (i.e. thought humidity was a factor to the paper jams etc.). The problem still occurs even though I put in new regular paper from a regular ream. I have only printed on regular paper.

    How do I gain access to the lower roller. I looked in the manual under paper jams, but it just talk about how to remove jams from the back, front and/or inside the machine.

    However, I looked under cleaning in the manual and it says to clean the "paper pick-up roller", by removing the back cover and and using a cotton swab with alcohol to clean the roller. Is this the roller you are talking about?

    Is this problem likely to occur after cleaning if humidity levels are the problem? I live in Los Angeles (which is usually dry) but I recently moved from an upstairs unit to a downstairs unit, and my printer is currently near a window.

    Thanks a bunch for your help.

  • alej4444 Feb 04, 2008

    Also, I think I was using a different paper before (I think). Right now I am using "copy paper" - could this be the problem?

  • alej4444 Feb 05, 2008

    I think the jam was caused because the paper I was using was 10% recycled. I though it had to do with the weight of the paper (ie. 20lb vs. 22 or 24 lb), but am acutally pretty sure had to with the recycled paper factor.

  • alej4444 Feb 05, 2008

    It seems 20 lb recycled paper (even if only 10% recycled) is thinner than 20lb non-recycled paper. Am I correct?

  • yllosalamos Mar 19, 2008

    Same problem Jamming paper unless it is 20lb white. Anything thicker jams on both trays. What a pain!
    Any solutions??

  • Anonymous Jun 27, 2008

    I have the exact same problem with this machine jamming. I have noticed

    it usually doesn't do it with 20 lb. copy paper, but every time I print checks (which are 24 lb. paper) it jams. Which is a real pain because the checks

    are numbered (obviously) and it will print on the wrong #, which causes

    wasted checks, and extra work. That is my only complaint about this printer, but it's a biggie.

  • Anonymous Jan 26, 2009

    I have paper jammed and it ripped off and is stuck under the roller. Is there any way to take it apart and get the paper out?

  • Getster May 11, 2010

    I'm having problems sending and receiving faxes on my Brother MFC 5860. Anyone out there have any suggestions?


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I just bought the 5860 and have this issue right out of the gates. I discovered that the back lid causes the paper jam when using the bottom tray while examing with a flash light during a print job. I dislodged the back plate/lid (same lid you remove to pull paper jam out) out about 10mm and fastened the lid loosely to the back with a piece of tape on each side. The paper from the bottom tray does not slam against the back of the printer any more, thus more freedom of movement and no jams. Just successfully printed an 80 page document. You shouldn't have to do this with a new printer but I got it so cheap with all the rebates that I'm going to keep it and live with this fix. To sum up, the problem is a design flaw where the removable back plate is snapped in too tightly and contacts the bottom tray paper roller (& paper) during a print cycle. To fix you need to clear the path by pulling the back lid out slightly and taping each side with scotch tape to 'suspend'the back plate out about 10mm.RECURRING PAPER JAM - BROTHER MFC 5860 CN - a5999d3.jpg

Posted on Jun 26, 2008

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What I have found with this type of machine is that the feed rollers can be affected by certain types of paper (particularly some photo papers) build up a coating and it causes multifeeding.

Clean the lower roller with some cleaning alcohol or methylated spirits.

Dampness or moisture is another thing to look out for it causes paper to bunch together and feed multiple sheets. Try a new ream of paper.

Posted on Feb 04, 2008

  • Clint Bowden
    Clint Bowden Feb 04, 2008

    Remove the paper tray and you will see the roller inside the machine. Try a cloth as it will clean better.

    Humidity can greatly affect printers and papers usually more in laser printers as they heat the paper to fuse the toner to the paper but still has affect on ink jet, the window could be a problem. My recommendation is that in wont cost you anything to move the machine and try a new paper (unless you have a bulk supply of paper of course).


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