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We just attached the macbook to the hppsc 1350v all in one printer and new print cartridges. When attempting to print, message reads"color print cartridge not compatible with this printer". We know we have the correct print cartridges(#57 colorand #56 black). The "Check print cartridge" red button just flashes on the printer. Any suggestions?

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Hi,

Just to confirm pls:
1. the new print cartridges are original HP inks;
2. you have remove the bright pink tape from the ink cartridges;
3. the black is on the right side and the color is on the left side.

You can try removing both cartridges and clean the gold colored contacts where the pink tape was. Pls do the same to the mate pins in the cartridge holder in the printer.

Try again. If this does not be corrective, you may need to change inks again.

Hope this be of help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Feb 03, 2008

  • Louie  Role
    Louie Role Feb 03, 2008

    Hi again, for cleaning, you can use soft cloth and a light solvent or even ordinary alcohol.

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