Question about Tomtom ONE GPS Receiver

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TomTom one When ever I turn on the tomtom it just shows a white screen. I have to reset to get it to turn on. David Hannah

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Its more than likely that the data on your SD card has become corrupt or the card itself has become damaged / faulty. This can cause the tomtom to feeze on startup and doesn't even get past the loading process. You can "half" prove this by turning the tomtom ON without the SD card inserted. If you get the startup drums then a ' please insert SD card ' symbol on the screen , The card IS FAULTY . good luck. .................Hopefully , you backed up your SD card to your PC some time ago. If this is the case , you can just reload the files onto your SD card.

Posted on Feb 05, 2008

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My husbands tomtom IQ routes edition has just frozen - it shows a picture of a world. What can he do to get it back to normal?


Hello,

I will advice you reset the unit, this might help fix the abnormality with the white screen problem. follow these procedure to reset your tom tom gps.
Make sure your battery is charged before you begin. TomTom suggested allowing your device to charge for at least 2 hours before resetting it. Remove your device's SD card from the card slot.
Find the "Reset" pinhole button on the bottom of the device.
Hold the "Reset" button down for 10 to 15 seconds or until your device resets itself. You will need a flattened paperclip or another small metal object to reach inside the pinhole.
Power the TomTom back on and insert your SD Card. You have now reset your TomTom gps and this should fix the white screen problem.

Take care.

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1 Answer

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hi. i suggest to try a soft reset first. go tomtom.com select support search for reset select softreset select your device do as told when this is not enough search in tomtom for start up and read wht to do.

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Try resetting the unit. Little black button labeled reset on bottom.

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1 Answer

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Hello,  I own a TomTom also. I have listed the procedures from TomTom Home and hope this will work. First try a soft reset (Reset button is located at the bottom of the TomTom device next to where the DC plug plugs in). Make sure your batteries are fully charged up or the USB cord is plugged in.

If your device is not starting up properly, follow the steps below: 
  1. Soft reset your device. *

  2. If your device still does not start up, then reinstall the TomTom application using HOME
If you have backed up your TomTom to your computer, then you can reinstall the TomTom application from your backed up data. *    In rare cases, your TomTom device may not start correctly or may stop responding. If this happens, try resetting your device. A reset does not delete any data.


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1 Answer

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Try resetting your tomtom by inserting a paper clip through the reset hole found underneath. One quick press is all thats needed. Charge the tomtom first now and then switch on after its had a good charge.
If this doesnt work , please reply again and i'll try and help further.

Good luck

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3 Answers

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This worked, it took about 2 mins. and no more white screen.

Software problem I sure.

http://www.tomtom.com/support/index.php?FID=8578&Lid=4

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2 Answers

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a lot of heat will cause your screen to go blank

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1 Answer

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I guess you have the same problem I did.... I have a TomTom One 3rd Ed., and after updating it through TomTom Home, every time I turned it on, I got a blank white screen. I would have to reset it every time before I could get it to work right. If this is the same problem...go here to download the fix.
http://www.tomtom.com/support/index.php?FID=8578&Lid=4

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1 Answer

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Call tech support 1 866 4 tomtom M-F 8:30 am - 7 pm eastern time and sat 9-6, they'll replace ur tomtom with the advance exchange program, make sure u register first in tomtom.com, it will cut ur call about 25 mins.

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