Question about Canon DR-7080C Flatbed Scanner

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Trouble with paper feed

We are experiencing frequent paper jams and irregular paper feed into the scanner. The amount of sound heard when we scan has increased, as if the paper were sticking as it feed through the machine. Any Suggestions, as can we replace the rubber roller feeds?
Thank you,

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Frequent jams are because either scanner picks up more than one paper or does not pickup at all. If scanner picks up more than one paper, then paper is sticky. If the paper is thin, it can pick up two at a time. Fan the papers so that they are not sticky.

Paper at the point of entry into the scanner must be crisp. If folded or 'dog-eared' trim it. Rotate the paper if any other side is crisp, roate the image later.

Clean all the rollers thoroughly, the pickup roller, retard roller and other rollers in the scanner. One can rotate the inner rollers and clean totally, not just waht is seeable area. If the rubber is worn out, it must be replaced. TRy a single page to check if the rubber is okay. Jarring noise is because the motor is 'stopped' and cant rotate because paper is stuck. This can affect motor/inner parts, but is designed for normal use.

Posted on Feb 21, 2008

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The detail code 5a in Fujitsu fi-5900 scanner is displayed due to frequent paper jam error. To resolve this issue, you need to clean the two lenses of JAM1 sensor and check it's performance.

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Hello Ismail,

Error U1 referes to Frequent paper jam in Fujitsu fi-5650c scanner. In order to troubleshoot your scanner issue, you are advised to follow the steps provided below:

1. Do the documents satisfy the paper specification?
2. Have the documents been prepared properly?
- Align the edge of documents for stable paper feeding.
- Remove documents with creases or dog-ear corners.
- Scanning different widths documents may cause skew and result in paper jam.
3. Is the imprinter EXT cable connected to the scanner properly? (only when the imprinter is installed)
4. Clean the Pick roller, the Separation roller, the Brake roller and the Chute roller and see if the error is resolved.
5. Clean the Feed rollers and the Plastic rollers and see if the error is resolved.
6. Replace the Pick roller, the Brake roller and the Chute roller, and see if the error is resolved.
- Check the consumable counter in the software operation panel. When the counter exceeds the values, replace the Pick roller or the Brake roller.

If the above steps do not help, then yuo are recommended to contact the nearest Fujitsu service center for assistance.

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Hello Meg,
To troubleshoot your scanner issue, yuo are advised to perform the steps provided below:
1.Remove all documents from the ADF paper chute.
2.Open the ADF while pressing down the ADF open lever. If your has the imprinter option attached, please open the imprinter and then open the ADF.
3.Remove the jammed papers from the ADF.
4.Close the ADF pushing the center part of the ADF carefully.
If document jams occur frequently, then please check the followings:
1. Do the documents satisfy paper specification?
2. Have the documents been jogged?
• Align the edge of documents for stable paper feeding.
• Remove documents with crease or dog-ear.
• Scanning different width of documents may cause skew and result in paper jam.
3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?
4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is resolved.
5. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values, replace Pick roller or Brake roller see if the error is resolved.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.
Hope the above information is helpful.
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Hello Sharon,

When a document jam occurs, "J" and "1" will display alternately on the function number display panel of the scanner.Please perform the following:
  1. Remove all documents from the ADF paper chute.
  2. Open the ADF while pressing down the ADF open lever. If you are using fi-6130 with the imprinter option attached, please open the imprinter and then open the ADF.
  3. Remove the jammed papers from the ADF.
  4. Close the ADF pushing the center part of the ADF carefully.

If document jams occur frequently, please check the followings:

1. Do the documents satisfy paper specification?

2. Have the documents been jogged?

• Align the edge of documents for stable paper feeding.

• Remove documents with crease or dog-ear.

• Scanning different width of documents may cause skew and result in paper jam.

3. Are Chuter Unit (ADF paper chute),Guide P ASSY (Sheet guide), Feed roller cover (plate guide) and Brake roller cover installed correctly?

4. Clean the Feed rollers, Eject rollers,Plastic rollers, glass surface and paper feeding surface, and see if the error is

resolved.

5. Replace Pick roller or Brake roller, and see if the error is resolved.Check the consumable counter from the TWAIN driver screen or from the built-in Maintenance mode. When the counter exceeds the values, replace Pick roller or Brake roller.
6. If the issue still persists, then you are recommended to contact the nearest Fujitsu service center for further assistance.


Hope the above information is helpful.


Thanks & regards,
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Hello.


I am a Support Engineer with Xerox Scanners.

E8 is a Paper Jam error that could be caused by:
- paper crumpling during scan.
- paper is multi-feeding all at once instead of feeding separate.
- scanner continuously tries to feed after paper has fed through.


if the paper is crumpling during the scan, make sure the inside of the scanner is clear of any obstructions. use the paper guides in the ADF tray to keep the paper straight when feeding in.

if the paper is multifeeding while scanning, fan out the pages before inserting them into the scanner. if problem persists, try cleaning the rollers with rubbing alcohol and a lint free cloth.

if scanner tries to continually feed after the paper feeds through, the ADF tray will need to be reseated. open the scanner and remove the ADF tray at the top. line up the 4 keys at the bottom of the tray with the 4 corresponding key slots inside the scanner. push the tray back until it clicks into place.


We also have an extensive support site and knowledgebase at
http://www.xeroxscanners.com/en/en/support/


If you continue to experience trouble, please feel free to contact us by calling 800-648-0410.


Regards,

Xerox Scanners Support

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1 Answer

I have a Fujitsu 4220c2 scanner and when scanning multiple documents it'll take one half half/quarter way through and get stuck. The pick roller and pad assembly have been replaced. What could be causing...


Hi,
Thank you for contacting Fixya.
This error is detected when one of the followings occurs: (TWAIN Error-Paper jammed in the ADF - Code DS32002), Scanner panel error-U1
1) A document does not reach the TOP sensor while the scanner has transported the document about 250 mm to pick. (The scanner performs retry operation.) 2) The trailing edge of a document does not reach the TOP sensor after the scanner transports the document by the length (L) below. (The document may have slipped on the rollers) Check the followings: 1.Scan condition - Transported length (L) before jam 2.ADF fixed size - scanning Approximately 450 mm 3.Long paper scanning -1.2 times of the specified value
If the imprinter is installed, paper jam can occur in the following case. If the scanner starts scanning when the imprinter cable (EXT cable) is not connected to the scanner, it does not rotate the imprinter, since it recognizes the imprinter not installed, which results in paper jam in the imprinter section.
Solution:
Remove the jammed document and close the ADF. When the error frequently occurs, refer to the followings:
1. Do the documents satisfy paper specification? Please read the operator guide for paper specification. 2. Have the documents been jogged? • Align the edge of documents for stable paper feeding. • Remove documents with crease or dog-ear. • Scanning different width of documents may cause skew and result in paper jam. 3. Is the Imprinter EXT cable correctly connected to the scanner? Check the cables. (only when the Imprinter is installed) 4. Clean rollers in ADF and Imprinter and see if the error is removed. (only when the Imprinter is installed) 5. Replace Pick roller and Pad ASY and see if the error is removed. Check the consumable counter from the TWAIN driver screen. When the counter exceeds the values shown, replace Pick roller or Pad ASY.
If the above do not help, then the issue could be caused by the followings:
6. Malfunction of TOP sensor. 7. Malfunction of Cover open sensor. 8. Faulty Scanner Control PCA.
If Imprinter is installed, then the issue could be caused by the followings:
1. Malfunction of Sensor OPB5 lever (only when the Imprinter is installed). 2. Malfunction of Motor LF if the imprinter roller does not rotate.(only when the Imprinter is installed). 3. Faulty Imprinter Control PCA. (only when the Imprinter is installed).
Hope the above information is helpful.Please revert if you have any doubt.
Regards,
TechSatya

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1 Answer

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Hi
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the single sheet problem you have:- the scanner knows when there is paper to feed when the sensor is pushed up beside the pick roller and it will put the tray down again when the rollers are pushed up. sometimes the little plastic sensor to the left of the roller gets a bit stuck and needs to be freed, it wares itself out where it hinges inside the cover around the pick roller. just unclipping it and cleaning it is usually enough.

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