Question about HP DeskJet 9800 InkJet Printer

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Hp9800-Printer will not take paper

Printer worked fine until recently, but now it won't take the paper, either A4 or A3! Have taken out the paper tray and taken the rear off, so see if I can diagnose the problem. What appears to be the problem is that the mechanism that normally offers up the paper is not springing up. It is permanently in the down position. Is there anything I can do about the problem, I've only had it just over a year (so the years guarantee has only just ran out! ) and it has only had moderate use (approx 3 or 4 print cartridges). I would imagine it is quite a simple mechanical problem. If anyone can shed any light on how to fix this, it would be much appreciated!

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  • Anonymous Mar 25, 2008

    Everything was working fine - printing several pdf files on 11 x 17 paper. All of a sudden it errors out "out of paper" - It will take manual feed paper but not out of the tray. I just replaced the black cartridge (only the second one since new.)

  • HATE HP Apr 07, 2008

    SAME ISSUE AFTER JUST A FEW PRINTS. SO FARHP IS NO HELP WITH TH WARRENTY

  • blackwater77 May 06, 2008

    Same problem.  Paper lifter is not functioning.  This started after I put through some card stock that was a bit too heavy.  

  • Brian MacFee
    Brian MacFee May 23, 2008

    I have the same problem on 3 of them. I can't figure out how the paper is picked up - I took apart 2 of them and I'm baffled ( I have fixed numerous printers before..).

  • Anonymous May 26, 2008

    Paper will not feed. I can feed, by hand, paper through the back.

  • Anonymous Jun 18, 2008

    Exact same problem, had printer just over a year when paper feed stopped for all sizes and types of paper.

  • mbyrne48 Jul 21, 2008

    I have the same problem with my 9800. I took every step mentioned with all the other complainers. After I called HP and got nowhere there, I decided to throw the thing in the dumpster and call Epson!!

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Posted on Sep 18, 2008

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