Question about Rival 38601 Smart Pot 6-Quart

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Black ceramic liner

I purchased the 6 qt crockpot with the black liner several months ago. I love it! I prepare dinners in it at least 3 nights a week. Once I finish using it I don't put it into the dish washer until the next day. I allow it to cool for several hours and then fill it with dishwashing soap until I put it into the dishwasher the next morning. It has never been bumped, banged or dropped. This morning when I went to remove it from the dishwasher there was a crack complete through the center of the crockpot. How can this have happened? Can this liner be replaced or do I have to buy a whole new crockpot. 40.00 on sale is an awful lot of money to have spent for only a few months.

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  • juliette1 Feb 03, 2008

    Yes i have the same problem. my black liner cracked when keeping warm on the cooker and i cant find a replacement. any ideas. Juliette.

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You can contact Rival HERE.

Mailing Address:
Rival
c/o JCS/THG, LLC
13120 Jurupa Avenue
Fontana, CA 92337

Telephone: 1-800-323-9519

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IrishDruid

Posted on May 02, 2008

  • Swilin Sampson
    Swilin Sampson May 31, 2008

    Hi,




    Just wanted to inquire if your issue is resolved, or if there is anything
    further I can do to assist you…





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