Question about FrancisFrancis! X1 - Stainless Steel Espresso Machine

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Water will not suck up into my Francis Francis X1

The switches are fine, and it heats up, no problem. the water container at back has a tube. The tube is not sucking up the water into the machine.
can any suggest what I could do?

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  • francestoby Mar 29, 2008

    my tube will not **** up water too.


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I have the same problem from time to time, and in my case it always has the same cause: if I accidentally let the water run reservoir run dry, when I refill and replace it, the machine no longer will draw water out of the reservoir. The first solution I came upon was simply to leave the machine alone overnight and by morning it would be fine. But ultimately I hit upon a better solution:
With the machine on, I switch on the steam and open the steam valve. This of course causes steam to come out of the steamer attachment, but it also has the effect of "burping" the espresso "side" of the machine, and within seconds coffee appears out of the spout. Voila. 

Posted on May 09, 2008

  • Rebecca Frederick Nov 16, 2012

    It worked! was ready to get a new one!!! Thanks


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I am the other user who posted this problem and then i worked it out- well i fixed my cause - hopefully it is the same as your cause.....
There is a short tapered end of a tube at the back of the machine, and next to it there is a hole in the metal casing. The long tube which reaches into the water reservoir does not attach to the short length of tube (ours long tube came off and we re -attached it to the short length of tube- which was wrong). This tubby bit of tube is an air outlet tube. Have you accidently attached your long length of tube to this short length of tube like we did ?  If so then simply un- attach it and shove it up inside the hole next to this in the casing where about an inch inside the machine there is a half inch plastic gromit thing which pushes inside the end of the long inlet tube.
If you cannot reach the gromit through the hole in the casing then your going to have to take the casing off (screws underneath and at the front) so you can see what is going on. To get the casing off properly you have to un screw the steam wheel knob by un screwing a tiny screw thing inside which is accesses via a hole in the casing by the steam vent. Sounds complicated but it isn't. 
Anyway you can probably re attach the inlet tube without taking off the casing. If of course the cause of your no water take up is the same as ours. If there is no motor sound at all when you try and do the water take up then i would reckon that its a motor problem instead
Goog luck.
I'm now off to have a cup of coffee!

Posted on Mar 29, 2008

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HI, I had this problem the first time I used a new prosumer coffee machine (vibiemme domobar, nice machine, very poor instructions manual). 
Somehow the boiler was completelly dry, the pump was not able to **** up the water and the whole machine got very hot. The solution was, first to let the machine cool-off for several hours. I guess there is a mechanism to prevent water
comming in a very hot boiler. Then I filled in the 2 silicone tubes with a clean steringe 20 ml (without needle...), drop by drop into the end of the tube. I had to now and them, snaps or kick the tubes with my fingers so the water went down and to prevent air stack in the tubes.

When the machine was cold, I turned the machine on for normal operation and I forced once more 2 or 3 times a full load of water from the steringe into the serpentine when the pump started to activate itself. Be careful not to have the machine operating without water,as you may damage the machine. Then inmediatelly sumerge the end of the tubes in the water container.

It did worked for me and after the system was filled with water I did not need to do it anymore.

Good luck to you..


Posted on Jul 14, 2008

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