Question about Canon PIXMA MP830 All-In-One InkJet Printer
Error code 6A00 My scanner is not operating at all. I'v only owned it for 1 yr. and hardly use it. I get no error code but I do get the message Scanner not operating correctly.
Hey there praymoss, if your OS is Mac X, v10.5, scanning from the unit's main operation panel, or from MP navigator / MP Navigator EX may not be performed., You can however bypass the issue by launching scanner drive from the TWAIN application, such as Image capture / Arcsoft Photostudio to perform Scanning. Good Luck!
Posted on Feb 02, 2008
Well I will repeat this answer with a titch more detail.
The 6A00 is a Canon generic code for paper path jam. Some where in the paper path a sensor is activated indicating paper jam so the printer will give off a 6A00 code. As a Canon tech, I usually find the code, almost 90% of the time, is related to the purge unit being jammed with something and not being able to move. Moving the print head assembly will not clear a purge unit if its jammed with paper, paper clips, push pins, screws, cookie crisp, flower bud pods or the like. And yes I have found all those things in a purge unit. The offending item needs to be removed or the purge unit needs replacement. A Pixma MP830 would still be under Canon warranty, get it into a shop and save yourself the hassel.
Incidently, the 6A00 error pertains to all Canon printers made in the last several years, its not just used in one model. And its always a paper path error or purge unit.
I forget myself so here goes, the purge unit, called a spittoon assembly in an HP, lexmark, and other inkjet printers, is where the print head assembly parks when not in use, also its other job is to clean and make sure the print head is clean and open for printing. That is why you'll find the print head assembly parked on top of it. It also has a an electrical pump to milk the print heads and test for ink flow.
Follow Canon's suggestion, take it or send the unit UPS to the Authorized Repair Facility.
You will NOT be able to resolve the problem yourself.
I had the same problem on a brand new MP830. I brought it home, tried to do the easy setup steps, and after I installed the ink cartridges, the print head moved to the right (home) and then I received an error saying that I needed to install the ink tanks (which I just did!). After a restart, I was stuck in the 6A00 wilderness. After reading this thread, I realized that the issue had to be the purge unit. On my MP830, the purge unit is a white plastic assembly (on the right side of the printer where the print head homes) that is spring loaded on rides on a rail. I moved it back and forth (actually forward and back) about 5 times, closed everything up, and after a restart, all is well. Note the the purge unit is NOT the print head!
Please don't forget to rate me as fixya..
Posted on Feb 02, 2008
a 6ya Technician can help you resolve that issue over the phone in a minute or two.
Best thing about this new service is that you are never placed on hold and get to talk to real repair professionals here in the US.
click here to Talk to a Technician (only for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
Tips for a great answer:
Nov 02, 2010 | Canon PIXMA MP830 All-In-One InkJet...
Oct 26, 2010 | Canon PIXMA MP830 All-In-One InkJet...
Jan 14, 2010 | Canon PIXMA MP830 All-In-One InkJet...
Oct 16, 2009 | Canon PIXMA MP830 All-In-One InkJet...
Sep 10, 2009 | Canon PIXMA MP830 All-In-One InkJet...
Jun 11, 2009 | Canon MP830 All-In-One Printer
Apr 26, 2009 | Canon MP830 All-In-One Printer
Feb 17, 2009 | Canon PIXMA MP830 All-In-One InkJet...
Oct 19, 2008 | Office Equipment & Supplies
112 people viewed this question
Usually answered in minutes!