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Compability issues between Vista OS and Western Digital Passeport 2.5

I was running the aformentioned WD Passeport 2.5" mobile drive on my laptop running XP Professional and this mobile drive was running perfectly well, this laptop is dead now (crack mother board), I have now a new laptop with Vista OS, unfortunately it cannot find my mobile drive thus I cannot access my files. For some reason my new laptop can read any other mobile devices such as san disck 2GB USB jump drive but not my WD Passeport mo

I contacted WD they don't have a clue, I contacted Gateway they sent me a quick fix thinking it was a USB port issue but that didn't help.

Do yo have a fix?

Posted by on

  • ThierryB1956 Feb 02, 2008

    No I didn't formated this drive using Windows XP, I plugged the mobile drive to the USB drive of my laptop and copies and schronized the file over time!

  • Zeata Apr 04, 2008

    I have a Toshiba Satelllite that came preloaded with Microsoft ( I hate it) Vista. After uninstalling all the USB devices in device manager the laptop was able to see my standard USB Junk drives as well as my san disk and IPod. It will not locate my and run my Western Digital USB 80 Gigabyte drive.



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  • 43 Answers

Has this drive been formatted using Windows XP?

Posted on Feb 02, 2008

  • Gregory Young
    Gregory Young Feb 02, 2008

    If you have not formatted the drive,it could be a problem because with Vista it will not recognise the MBR_LDR.

    Try formatting a new partition & install any know drivers for the unit



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I got a HP DV6833us. Originally has a WD scorpio blue drive (don't remember which model) and running Vista (OEM). the hard drive is dying. I want to replace it with WD2500BEVT from Best Buy. On WD...

Note: If you cannot find drivers for your WD drive, it may be because most WD drives do not include drivers as they use a standard driver built into the OS. If the driver is built into the OS or is already installed and the OS continues to look for a driver, your drive has most likely failed or been damaged and needs to be replaced.

According to Western Digital: "Most current WD drives do not require additional drivers on the Windows or Mac OSX Operating System (OS) beyond the ones that are included with the OS."

In order to simplify the installation process WD elected to use the standard drivers that are built into common operating systems. While there are a few exceptions to this, in general, there are no drivers provided by WD for our drives. That's because the drivers a WD hard drive or SSD uses are part of your Operating System. As such, any trouble with these drivers should be handled by the regular line of support for your operating system - in most cases by contacting your system manufacturer, IT department, or the publisher of your OS.

Internal Hard Drives and SSD: All internal Hard Drives and SSDs use drivers that are built into the operating system. There are no drivers available for download because of this. If your internal drive is not recognized, it can be caused by one of the following problems:
  1. During an operating system installation, it may not see your drive at all or may request a driver. Under Windows you will need to press F6 in order to be prompted to enter a driver. Once you are prompted for a driver you will need to remove your Windows CD, and place a CD with the drivers for your SATA or EIDE controller card. These can be obtained from your System Manufacturer (Dell, HP, Toshiba, Gateway, etc.) your motherboard manufacturer, SATA or EIDE card manufacturer (if it is connected to a PCI or PCIe slot). Western Digital cannot assist you in locating these drivers, as every controller card requires a different driver.
  2. Your driver may be corrupted. The symptoms of this problem can vary - if it is your boot disk, your operating system may fail to load. If it is a secondary drive it may request a driver. You will need to contact Microsoft or your System Manufacturer for assistance in resolving this issue.
  3. Your drive may be damaged or have failed. A good test for this is to try the drive in another system. If the issue continues to occur, then this is most likely the case.

Sep 16, 2011 | Western Digital WD Scorpio Blue WD2500BEVT...

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Need driver & software

The Driver and software are built in, Stored on the WD it's self..
all you need to do is plug it in. It is a plug and play device.

WD Passport is not supported on XP or Vista 64bit
Xp and Vista do not put enough power to the usb ports to fire up the drive.
there is a cable you can get from WD that plugs into 2 USB ports to solve this issue.

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I have a WD3200ME external works on vista but when i changed my OS to windows 7, it cannot be read..then i go back to windows vista thinking it could be read but the same thing happen.. it says...

If your WD external drive is not recognized, it can be caused by one of the following problems:
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  4. In some cases you may need to install a drive in order for your drive to be recognized. Check the table below to see if your model drive requires a driver to be installed besides the one that is included in your Operating System. Please note that this table includes any drive that has a driver for any reason.In most cases the drivers listed are not required for the drive to function, but add some additional funcationality that the OS supplied driver cannot provide. If an OS is not listed in either column, your WD external drive is not supported on that OS. If a driver is available, select the OS in the list to go to the download page for that driver.
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Our external hard drives should work with 64-bit operating systems. But, again, there are some things you need to keep in mind:
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  • When Western Digital drives are connected to the computer, the operating system should automatically recognize that there is a new device and install the drivers for that device to function on that system.

  • Western Digital does not provide any generic drivers for our external hard drives in the event that the system drivers do not load properly.

  • In the event that one of our drives does not install on your operating system, here are some simple troubleshooting tips you can follow:

    1. Plug the power adapter directly into the wall to make sure the drive is getting enough power.

    2. Change the USB/Firewire cable to make sure that the cables aren't bad.

    3. Try the drive on another PC. If the drive installs on that PC, and you can see it in the Windows Explorer, then you know that the drive is good.

    4. If it doesn't show up in Windows Explorer, but does show up in Disk Management, then the drivers are installed and you most likely have a format or partition issue. In which case, please see:

    5. If the drive doesn't show up in either Windows Explorer or Disk Management, then the drive should be replaced.

  • If the drive shows up on another PC, then there may be driver issues with the operating system where it's not installing. You will need to contact Microsoft Support at for further help troubleshooting your operating system.

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