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Compability issues between Vista OS and Western Digital Passeport 2.5

I was running the aformentioned WD Passeport 2.5" mobile drive on my laptop running XP Professional and this mobile drive was running perfectly well, this laptop is dead now (crack mother board), I have now a new laptop with Vista OS, unfortunately it cannot find my mobile drive thus I cannot access my files. For some reason my new laptop can read any other mobile devices such as san disck 2GB USB jump drive but not my WD Passeport mo

I contacted WD they don't have a clue, I contacted Gateway they sent me a quick fix thinking it was a USB port issue but that didn't help.

Do yo have a fix?

Posted by on

  • ThierryB1956 Feb 02, 2008

    No I didn't formated this drive using Windows XP, I plugged the mobile drive to the USB drive of my laptop and copies and schronized the file over time!

  • Zeata Apr 04, 2008

    I have a Toshiba Satelllite that came preloaded with Microsoft ( I hate it) Vista. After uninstalling all the USB devices in device manager the laptop was able to see my standard USB Junk drives as well as my san disk and IPod. It will not locate my and run my Western Digital USB 80 Gigabyte drive.

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  • 43 Answers

Has this drive been formatted using Windows XP?

Posted on Feb 02, 2008

  • Gregory Young
    Gregory Young Feb 02, 2008

    If you have not formatted the drive,it could be a problem because with Vista it will not recognise the MBR_LDR.

    Try formatting a new partition & install any know drivers for the unit

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According to Western Digital: "Most current WD drives do not require additional drivers on the Windows or Mac OSX Operating System (OS) beyond the ones that are included with the OS."

In order to simplify the installation process WD elected to use the standard drivers that are built into common operating systems. While there are a few exceptions to this, in general, there are no drivers provided by WD for our drives. That's because the drivers a WD hard drive or SSD uses are part of your Operating System. As such, any trouble with these drivers should be handled by the regular line of support for your operating system - in most cases by contacting your system manufacturer, IT department, or the publisher of your OS.

Internal Hard Drives and SSD: All internal Hard Drives and SSDs use drivers that are built into the operating system. There are no drivers available for download because of this. If your internal drive is not recognized, it can be caused by one of the following problems:
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there is a cable you can get from WD that plugs into 2 USB ports to solve this issue.

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