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No sound time warner cable

My problem is that the sound completely went out on my screen. The audio is working on my t.v. and I tried rebooting my dvr box. What could have caused my sound to go out on every channel?

I had a Scientific Atlanta box, 4240HDC installed two weeks ago. I am now on my third box. For no apparent reason the box reboots randomly a couple of times a day. Usually in the morning but yesterday it did it at 1pm (twice in a row). TWC has no idea why it is doing this. My old box worked fine but I wanted to be able to receive Caller ID on my TV so they told me I needed a new box. I have now asked for my old box back. Maybe it's something in the cable modem but I haven't noticed my computer restarting. Heck, I may just go back to basic cable and save some $$.

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  • Anonymous Apr 29, 2008

    caller id doesnt work now that i got a new box. Before i got the new box, my dvr recordings couldnt be accessed with the new and 'improved' cable guide. Now i can record on the dvr with the new box, but my caller id doesnt show up now. Ive been told to reboot which i have a couple of times, but that doesnt fix anything! It would be so nice if everything worked right at the same time with warner cable, but im finding this to be highly unlikely! Does any body have any suggestions? I sure could use them

  • adambasha Jun 24, 2008

    There is no audio on all the channels. I am with Time warner cable. The worst is that when we call customer care and all they do is reboot your box and if nothing works they fix an appointment with service team and always you have 3-4 days minimum waiting time.

  • Anonymous Feb 27, 2009

    Same problem. I watched an on demand show this morning and now I have no sound on any channel. Using y PC or my Blue ray has perfect sound, but no sound on the cable.. .

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Time Warner Cable just sucks!!!

Posted on Apr 01, 2010

  • sarahs26 Jan 22, 2011

    I have had the same problem! I had started working for DISH and I haven't had the problem since. The customer service is always a big help and I never have a problem going through the trouble shooting! I had to replace my receiver once and it was at my house two days later.

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