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A broken drive belt, damaged brush roll, jammed brush roll bearings, tripped brush roll motor overload, failed brush roll motor or a wiring failure in the wand or nozzle can prevent the brush roll from spinning.
If you can hear the motor running it probably needs a new drive belt and if the motor isn't running there is an electrical fault that must be checked by a suitably experienced person.
Some of the older power scrubbers/polishers I have seen didn't have a belt but used a simple but substantial gear drive system that gave no trouble in my experience.
There should be a red insert on the right-hand side on the cylindrical bulge behind the brush cylinder. Check that this is moving when you push the button. The red insert should stay pushed in for the brush to rotate. The insert moves in an out as well as rotates in order to lock in the 'in' position. Mine is a little sticky on the rotation and I need to shake the brush head a little in order to get it to rotate and lock.
I'm sorry to hear you're having difficulty with the motorised brush head on your DC31 Animal. If the head won't seem to work correctly after you've checked for any obstructions, I'd encourage you to get in touch with us directly as we'd appreciate the opportunity to provide further assistance.
You can reach us on 0800 298 0298 (UK), or 1-866-693-9766 (US). Please have the machine to hand when you call, as one of our advisors may be able to resolve the issue with some troubleshooting over the phone.
Sorry to hear you're having difficulties with your DC14. If the brushbar won't run when the cleaner is in contact with the carpet, it's probably best if you get in touch with us directly. One of our experts will be happy to run through some troubleshooting over the phone with you, and recommend the best course of action. You can call us free on 08002980298 (UK), or 1866MYDYSON (US). We'll look forward to hearing from you.
Usually when the brushes won't turn it is due to a bad turbine. Insert a screwdriver into the square hole that the pin on the brush fits into, and see if it turns. If it is seized up, the turbine assembly will need to be replaced.
sounds like the belt is not on correctly on the beater brush or the belt is worned out now for the suction check filters or bags that need to be empty or clean
This is a bot of a blind guess, I don't know the model. But most power head cleaners I have worked on use the suction of the vaccuum to spin a turbo fan in the head (like blowing a child's windmill). The head not spinning is usually because there's not enough **** to spin the turbo fan. Check for:
Gummed up brush bearings (dirt or damp) making the brush harder to turn than it should be.
Poor suction caused by a blocked or partially blocked pipe.
An obstruction that is tactchin the beater or the turbo fan.
Blocked filters on the cleaner, reducing the **** and thereby not providing enough vaccuum to spin the beater.
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