Question about Acer AL1715 17" LCD Monitor

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Acer AL1715 - insufficient brightness

After a mains power outage my Acer AL1715 came up with a very low brightness screen. Confirmed as monitor fault on second PC. Brightness set at 100% in menu, but only highlights visible on screen. Pressed auto config which momentarily brings it up to full brightness, then it drops back to the low brightness screen again. Tried reset from the menu which also momentarily brings it up to full brightness, then it drops back to the low brightness screen yet again. It knows there's something wrong as it tries an auto-config ever time it powers up.
Is there an internal hardware reset button?

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  • bobbybear Feb 04, 2008

    Many thanks for the reply. The annoying thing is, (as an experienced electronics engineer), now I've had it to bits I'm sure there's no hardware fault, (& no internal reset, either!) - I guess the mains spike has corrupted the firmware which I'm guessing is in flash memory rather than EPROM, so to have to throw a 17" LCD monitor out just 'cos the firmware has been corrupted is annoying to say the least...From looking around, these monitors seem to be prone to this sort of problem.

  • bobbybear Feb 16, 2008

    I contacted Acer and it turned out that it was just inside its three-year guarantee period, so they organised it to be picked up on a Monday and it was back with me on Thursday - fixed! Brilliant service!

  • olgagabe Mar 15, 2008

    Couldn't view anything. Waited a while and the picture came up. Is this monitor on its way out? Is there anything I can do?

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No there isn't any. there is probably a part that is damaged due to the surge u should get a new one or send it back to the company

Posted on Feb 02, 2008

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