Question about HP Photosmart C5180 All-In-One InkJet Printer
New ink cartridges obtained from the HP online store were inserted in the appropriate slot and the printer will not read the existance of a full cartridge in place and refuses to print
Excuse me--but I would like hp to have a look at this series and come out with a statement.
I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.
I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--
one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.
Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.
To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.
(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)
Posted on Jan 22, 2009
Finally, I got help and my printer is working again. First I needed to press the setup button on my printer and run a self test diagnostic page. When that printed correctly, I knew the problem was between my computer and my printer communication. I inserted the CD for Vista, Then I went to My Computer and right clicked on the CD. Then I needed to choose Open/util/ccc/Uninstal L3.bat. Frequently I needed to give permission for the uninstall to continue. Finally when finished, I rebooted my computer. Took the CD out and inserted it again and ran the install. When finished my computer printed correctly again. Yay! I don't know why this happened and hope it does not happen again!!
Posted on Dec 02, 2008
Hi, I found this web site that shows you a secret menu on the HP C5180, hope it helps someone. It shows how to reset ink levels and fool the printer. I have only ever owned a HP printer but not anymore. I will be checking out what brands doesn't try to rip you off on new Ink. HP isn't concerned about the enviroment or our Green carbone footprint. '
Posted on Apr 21, 2009
I had an expired cartridge when the printer was installed, the error would not clear until I uninstalled and reinstalled the print driver after replacing the cartridge, then it worked fine
Posted on Oct 09, 2010
I had this same issue with a black cartrige. (running Vista) I was able to see full levels on LCD and HP solutions. Test page from HP Solutions worked with no error. I recieved the error when I printed from Documents or emails.
Remove all cartridges
pull power cord
hold power button down for 30 sec to drain
plug back in (I got found new hardware I ignored and cancled install)
reinstall all cartridges
I printed with no error
Posted on Apr 25, 2009
HP Photosmart Printers - Resolving 'Ink Cartridge Problem' Error
This document is for the HP Photosmart Plus e-All-in-One (B210) printers.
An 'Ink Cartridge Problem: The Following Print Cartridges Appear to be Missing or Damaged' error message displays on the computer, and the printer does not print. The message might indicate which ink cartridge is causing the problem.
Visit HP SureSupply to check ink or toner cartridge compatibility, or purchase replacement cartridges.
hp.com/go/learnaboutsupplies, select your country/region, and then review the limited warranty information for your supplies.
Step 2: Replace the problem ink cartridge Replace the problem ink cartridge.
The carriage moves to the center of the printer.
Figure : Opening the ink cartridge access door
Figure : Removing the ink cartridge from the slot
Do not lift the latch next to the carriage to install the ink cartridges. Doing so
Posted on Jan 16, 2017
I was having the same problem with my cyan cartridge. Printer recognized old cartridge but not the new one. I just carefully peeled the metal contact off each cartridge and put the old contact on the new cartridge. Probably not HP recommended but, hey, it worked.
Posted on Jan 16, 2017
cases when the HP02 cartridge is not recognized, or has poor connectivity, you
will normally receive an "Unrecognized Cartridge" or "Cartridge
Problem" error message with a big RED X; in most cases (like 99.3%) the
smart chip needs to be replaced with a new one - please note the chip life has 25
month expiration window from the time the HP02 (or 363 in the UK) cartridge is
initially installed into the printer. Click here for more information when
using refilled ink cartridges or general printing problems using any HP02 ink
I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada and Fry's Electronic's (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com
Posted on Jul 26, 2013
Same problem with the yellow cartridge, tried pulling power cable out and removed all cartridges then power on and reinstalled carts.
No change. On the way to take it back to the retailer I dropped by Cartridge World and by off chance asked about the printer, they ended up weighing the cartridges and discovered my new cart had no ink in it. A new cart fixed the problem much to my relief.
Posted on Mar 28, 2008
With reference to Expert Burti, he has given the solution to your problem.
"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."
With thanks from expert Burti.
Posted on Jan 02, 2009
a 6ya expert can help you resolve that issue over the phone in a minute or two.
best thing about this new service is that you are never placed on hold and get to talk to real repairmen in the US.
the service is completely free and covers almost anything you can think of (from cars to computers, handyman, and even drones).
click here to download the app (for users in the US for now) and get all the help you need.
Posted on Jan 02, 2017
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