Question about HP Photosmart C5180 All-In-One InkJet Printer

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HP Photosmart C5180 will not read new ink cartridge

New ink cartridges obtained from the HP online store were inserted in the appropriate slot and the printer will not read the existance of a full cartridge in place and refuses to print

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  • Anonymous Feb 20, 2008

    Same problem, printer will not recognize the yellow cartridge, have put in two new ones, thinking it might be defective. Now the whole machine refuses to work. Found this 3 days after warranty expired. Not impressed. HP photosmart C5180. Cleaned heads w/alcohol swab, didn't help.

  • Anonymous Feb 22, 2008

    I also have the same problem with the machine being unwilling to recognize the new yellow cartridge, I am currently printing only with black ink but the machine warns me that if I continue without fixing the problem it will refuse to print altogether,Yea it might look like the space shuttle but id rather be riding a tricycle

  • Anonymous Feb 25, 2008

    I'm running into the same problem as the previous individuals. My color problem is with the Light Magenta - printer says no color found or damaged. I called HP Support twice and a replaced the ink cartridge, wherein I received a prompt on the printer to use only the cartridges that came with the printer . @ HP Supports advise, I took the unit back to the store. My printer was sent to the HP Service Center, 2 weeks later I received a different unit. Here's the scary part, this REMANUFACTURED unit is having the same issue w/ same color ?? I even removed then reinstalled the software ?

  • ccsm8890 Mar 04, 2008

    I am having the same problem as well.

    I have replaced the magenta cartridge twice but still the printer will not recognise the new cartridge.

    I have tried cleaning the contact points etc but still no luck.

  • Anonymous Mar 28, 2008

    Same as you guys describe, says out of yellow ink. I've replace the cartridge and it still says out of yellow ink.



    I'd be happy to print in B&W, but I can't seem to find a way to do that either.

  • jbobc Mar 29, 2008

    Printer said my yellow cartridge was empty so I bought a new HP brand 5 cartridge set but only installed the new yellow one. Went back to Office Depot and got a new yellow cartidge. Same problem again. This time I asked the OD guy to check the next new cartirdge on one of the display systems - indicated it was full. Took that one home and my 5180 still indicates its empty!!!!

  • christie9 Apr 02, 2008

    New yellow cartridge installed and it still registers as an empty cartridge and will not print

  • wjake Apr 13, 2008

    Same problem with yellow. Registers empty even after trying 3 new cartridges.

  • jkm6 May 06, 2008

    Replaced the empty cyan cartridge. The printer did not read that it had been replaced. Tried several times. Thought it was a defective cartridge.

    Got a new one. Did the same thing. Read in instructions to check to see

    if copper connections were clean. They were.

  • Anonymous Nov 13, 2008

    Mine is also stuck on the yellow cartridge. I have replaced it twice with new cartridges and they read empty. This printer is a piece of junk. HP stinks!

  • Jayendra Patel
    Jayendra Patel Nov 18, 2008

    whcih message u get from screen. i can help you

  • Anonymous Nov 19, 2008

    printer would not register that the yellow ink cartridge was replaced 3 times. Now not only am I stuck with a totally useless printer but also the replacement cartridges.

  • pedoctor Nov 21, 2008

    hp photosmart c5180. replaced yellow cartridge, wouldn't read new one, replaced twice more. Same message. Have uninstalled and reinstalled, unplugged all cables, cleaned connection heads - same problem. next step is new printer - Help

  • Anonymous Nov 30, 2008

    Same issue with my HP C5180 printer. I have bought 3 new yellow cartriges and it acknowleges the change then try to print and it locks up with yellow ink empty.

  • brmcdonell Dec 02, 2008

    I replaced the yellow cartridge and the printer shows yellow is full but when I try to print, I get a message that says:

    To print in color, install the following cartridges: Yellow

    To print with black ink only, click Black Only. the printer will replace colors with grayscale. To cancel press the cancel button on printer.

    If empty ink cartridge is not replaced soon, all printing will stop.



    I have tried everything except uninstalling my printer and reinstalling it. I have tried other cartridges, and turning the computer on and off, printing test sheets--that do print in color.



    Please let me know how to fix this!!

  • Anonymous Dec 16, 2008

    I have exactly the same problem with yellow.

  • axhama Dec 28, 2008

    Dear Sir,

    I had bought HP 02 for my Photosmart C5180. This type is also reccommanded by you for this type of Photosmart, but it doesn't work. The message is that it is configurated for HP 363. Please can you suggest me what can I do in this situation. Thank you in advance.

    Best Regards

    Agron Xhama

  • eckber Dec 29, 2008

    Same problem, printer will not recognize the yellow cartridge, have put in two new ones, thinking it might be defective. Now the whole machine refuses to work.

  • Anonymous Jan 07, 2009

    I have the same problem, but it happens with all my cartridge colors including black. what is the answer?

  • Anonymous Jan 27, 2009

    My printer will not read my new yellow ink cartridge and will not print

  • Anonymous Jan 27, 2009

    Printer will not read new yellow cartridge; printer will not print!
      

  • Anonymous Feb 02, 2009

    Mine is Cyan, the ink gauge shows it is full, but when i go to print it says its empty and gives the only option of printing in black only.

  • Anonymous Feb 27, 2009

    Have 2 of the same printers (C5180), and in one the all the ink cartridges work fine. The other will not accept the yellow cartridges.

  • pigmama Mar 30, 2009

    My printer requested a new yellow cartridge, and I have tried 2 different new ones. The little pictures of ink levels show yellow as full, and the screen where you check ink levels shows it full, but the printer won't print - keeps posting the "You need to replace the yellow..." message on the computer screen.

  • luv4penguins Mar 30, 2009

    We are having the same problem with the yellow cartridge only. On-line support told us what to do however it didn't do anything. Now we can't even print in black only! So much for buying a name brand printer!

  • acerider750 Apr 30, 2009

    bought new cartridge,showed low ink. took it back to store and exchanged for another one. brought it home and installed and it showed full. the next day it showed empty again. contacted hp for help, tried the sure fire fix and did not work. they said I need to get another new yellow cartridge.

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7 Answers

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Excuse me--but I would like hp to have a look at this series and come out with a statement.

I did call someone in computer repair i think he said they cannot fix it (I don't remember that part)--but (this I do recall) that it probably needed a sensor to be replaced.

I have another bone to pick with hp--revealing: I did use the quick set up format and did not watch any dvd s on it if they gave them--

one thing I've guessed from all of this--there are several colors that get used up awfully fast, and yellow is one of them--even when we have our default set for black. double check yourselves: I believe that their nice black is created with yellow and other colors as well as the black cartridge.

Since I cannot say whether this was revealed in any of the handouts or an instructional video, if there was one--I don't know that they didn't tell this outright.

To be truly user friendly--I don't think that sort of information should be so buried that a casual user wouldn't know that.

(Sure it makes what they more impressive if you don't know how they do it, but I'd like to think they want us to choose easily what colors we are using, especially when printing 'black' ink!)

Posted on Jan 22, 2009

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Finally, I got help and my printer is working again. First I needed to press the setup button on my printer and run a self test diagnostic page. When that printed correctly, I knew the problem was between my computer and my printer communication. I inserted the CD for Vista, Then I went to My Computer and right clicked on the CD. Then I needed to choose Open/util/ccc/Uninstal L3.bat. Frequently I needed to give permission for the uninstall to continue. Finally when finished, I rebooted my computer. Took the CD out and inserted it again and ran the install. When finished my computer printed correctly again. Yay! I don't know why this happened and hope it does not happen again!!

Posted on Dec 02, 2008

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Hi, I found this web site that shows you a secret menu on the HP C5180, hope it helps someone. It shows how to reset ink levels and fool the printer. I have only ever owned a HP printer but not anymore. I will be checking out what brands doesn't try to rip you off on new Ink. HP isn't concerned about the enviroment or our Green carbone footprint. '

http://newsgroups.derkeiler.com/Archive/Comp/comp.periphs.printers/2009-02/msg00239.html

Posted on Apr 21, 2009

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I had an expired cartridge when the printer was installed, the error would not clear until I uninstalled and reinstalled the print driver after replacing the cartridge, then it worked fine

Posted on Oct 09, 2010

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I had this same issue with a black cartrige. (running Vista) I was able to see full levels on LCD and HP solutions. Test page from HP Solutions worked with no error. I recieved the error when I printed from Documents or emails.

Remove all cartridges
pull power cord
hold power button down for 30 sec to drain
plug back in (I got found new hardware I ignored and cancled install)
reinstall all cartridges
I printed with no error

Posted on Apr 25, 2009

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  • HP Expert
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In most cases when the HP02 cartridge is not recognized, or has poor connectivity, you will normally receive an "Unrecognized Cartridge" or "Cartridge Problem" error message with a big RED X; in most cases (like 99.3%) the smart chip needs to be replaced with a new one - please note the chip life has 25 month expiration window from the time the HP02 (or 363 in the UK) cartridge is initially installed into the printer. Click here for more information when using refilled ink cartridges or general printing problems using any HP02 ink cartridge: http://inkjet411.com/?page_id=1372
I suggest you first activate a CLEAN PRINTHEAD routine from the TOOLS/MAINTENANCE menu to see if you can blow/**** ink down and thru the PRINTHEAD nozzle plate. You may also need to place a damp cloth under the printhead to help 'wet' the nozzle plate in an effort to remove residual black ink buildup...you can find some youtube videos on how to do this. For additional HP02 support information, please visit our HP02 system support page which includes videos of procedures below: http://inkjet411.com/?page_id=1372
If you observe an INK SYSTEM FAILURE message then the permanent PRINTHEAD may be electrically damaged (unfortunately it is not replaceable; you can verify this by performing the following):
To bypass INK SYSTEM FAILURE message please see the HP Printer Diagnostics Tests file (pdf) for instructions: http://inkjet411.com/?page_id=1813
Verify the permanent built-in PRINTHEADs electrical performance inside this legacy printer model by running the TAP 43 diagnostic test (either one of the procedures below applies to all printers which use HP02 or HP363 ink cartridges): For additional HP02 support information, please visit our HP02 system support page which includes videos of everything mentioned below: http://inkjet411.com/?page_id=1372
A. HP02 ink-series printers with KEYPAD (i.e. keypad numbers 1-9)
Tap 43 PRINTHEAD Health Diagnostics:
Video Procedure: http://inkjet411.com/?page_id=2391
1. Press * and # keys simultaneously.
2. "Enter Special Key Combo" will be displayed.
3. Press 123 to display the 'Support/Service' menu.
4. At 'Support/Service' menu, click the Right Arrow 3 times until Special Reports menu is displayed.
5. Select Ok, then click Right Arrow 2 times until the 'print-mech button tap' menu is displayed.
6. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed. Use the Left Arrow if you need to decrease numerical count.
7. Select Ok. The test page prints.
8. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed and may need to be replaced (if part is still available). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
B. HP02 ink-series printer models that DO NOT HAVE a KEYPAD:
Internal Test Print:
1. Press the Menu button, press the Right Arrow button to select 'Tools', and then press 'OK'.
2. Press the Right Arrow button several times to select 'Print Test Page', and then press 'OK'. The test page prints.
Tap 43 PRINTHEAD Health Diagnostics - See Video Procedure: http://inkjet411.com/?page_id=2377
1. Turn ON the printer.
2. Press and Hold the "Print Photos" & "Red Eye Removal" buttons.
3. Release both buttons.
4. You will see a new screen that says, "Enter Special Key Combo"... The Key combo is: press and release in sequence the "Red Eye Removal", "Print Photos", and then "Red Eye Removal"
5. Scroll through the menu by pressing the right arrow button until the display says 'Special Reports'.
6. Select Ok, then press the arrow button until the 'print-mech button tap' menu is displayed.
7. Select Ok ('code = 0' will be displayed); click and hold Right Arrow until 'code = 43' is displayed.
8. Select Ok. The test page prints.
9. Check the 4th line at the top of the printed report; an electrically good/stable PRINTHEAD 'Pen Status' will state "Pen Status: Pen OK".........if any other message is displayed then the PRINTHEAD may have failed (unfortunately the PRINTHEAD is not replaceable). It is suggested to perform the 'Printer Reset' procedure below to first rule out printer firmware related problem.
NOTE: Costco USA/Canada and Fry's Electronic's (along with some Best Buy stores in Canada) provide a top-notch refilling/chip re-programming service today...check it out:
http://www.costcoinkjetrefill.com/pricing
For additional and advanced HP printer diagnostics, please visit: http://inkjet411.com/?page_id=1813
To help solve other HP02 ink-series printer/printing related issues please visit http://www.inkjet411.com

Posted on Jul 26, 2013

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Same problem with the yellow cartridge, tried pulling power cable out and removed all cartridges then power on and reinstalled carts.
No change. On the way to take it back to the retailer I dropped by Cartridge World and by off chance asked about the printer, they ended up weighing the cartridges and discovered my new cart had no ink in it. A new cart fixed the problem much to my relief.

Posted on Mar 28, 2008

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chiploon
  • 32 Answers

SOURCE: HP Photosmart C5180 will not read new ink cartridge

Hi,

With reference to Expert Burti, he has given the solution to your problem.

"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."

With thanks from expert Burti.

Posted on Jan 02, 2009

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Are you using a factory new ink cartridge?
Please consider the following before you read through the information that I obtained from the HP website.
If you are using a refilled or third party cartridge that may well be your problem. Most manufacturers build logic into their products to prevent the use of “Other Equipment Manufactured” cartridges as well as re-filled cartridges.
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An 0xc18xxxxx or 0xc19xxxxx ink system error code displays on the front panel. The printer cannot copy, receive faxes, or print.
Solution:

Press the On button to turn the printer off.
Unplug the power cord from the back of the printer.
Remove all the ink cartridges.
Wait two minutes.

Plug the power cord into the back of the printer.
Press the On button to turn the printer on.
Install the ink cartridges when prompted.
If the error code does not display, the issue is resolved.
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My HP C6180 All in One printer shows an Ink System Error oxc18a0207. I tried removing the ink cartridges and reinstalling them but the message will not go away. What is solution?


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Get a new set of inl cartridges from an authorized shop and insert.

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Apr 22, 2009 | HP Photosmart C5180 All-In-One InkJet...

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HP Photosmart C5180 will not read new ink cartridge


Hi,

With reference to Expert Burti, he has given the solution to your problem.

"Just got off the phone to HP and the issue is resolved *phew*. This waswhat I was told to do for my C5180. First they told me to do a powerdrain. This is done by pulling out the power cable and then holding theon/off button for a minute, then putting the power cable back in (this didn't work).
Then we did a master reset. Unplug the printer, then pressing the help and ok buttons simultaneously plug it back in. This sorted it. :
Have to say it looked like this whole process used up shed loads ofink, so by the time I had finished I needed to replace 3 cartridges!
HP were pretty good and were very willing to send out a new printer if the reset didn't work (as the printer is still in warrenty). Hope you get yours sorted too."

With thanks from expert Burti.

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Ink


You can buy cartridges online here HP Ink Cartridges

or go to


Swetha Computer Bazar Ltd Secunderabad

Location - Parklane, Hyderabad-500003

Call - +(91)-(40)-66049272

Also See - Computer Laptop Dealers Hp, Computer Repairs & Services, Computer Dealers

Balaji Computers

Location - Musheerabad, Hyderabad-500048

from

YELLOW PAGES ONLINE DIRECT.co.in


Oct 26, 2008 | HP Photosmart C5180 All-In-One InkJet...

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New Cartridge error message


Follow the steps below to remove and replace the empty ink cartridge.
  1. Turn the printer on.
  2. Open the ink cartridge door. Figure 1: Opening the ink cartridge door c00819080.gif
  3. Squeeze the gray tab below an ink cartridge slot to release the gray latch and then lift the latch. Figure 2: Lifting the latch c00819081.gif 1 - Ink cartridge latch for the black ink cartridge 2 - Ink cartridge latches for the color ink cartridges
    NOTE: Theink cartridge areas are color-coded for easy reference. From left toright, the ink cartridges are black, yellow, light cyan, cyan, lightmagenta, and magenta.
  4. Pull the ink cartridge toward you out of it's slot to remove it. Figure 3: Removing an ink cartridge c00819082.gif
  5. Remove the new ink cartridge from the packaging.
  6. Hold the ink cartridge by the handle and then slide the ink cartridge into the empty slot.
    NOTE: Makesure that the ink cartridge is inserted into the slot that has the sameshaped icon and color as the ink cartridge. The copper-colored contactsshould be facing the printer as the ink cartridge is inserted. Figure 4: Inserting an ink cartridge c00819083.gif
  7. Press down on the gray latch until it clicks into place. Figure 5: Closing the gray latch c00819084.gif
  8. Repeat steps 3 through 7 for each ink cartridge that needs to be replaced.
    NOTE: All six cartridges must be installed. The printer will not work if an ink cartridge is missing.
  9. Close the ink cartridge door.

after Doing this all Follow the next step :-

Please Try This, I am sure it is going to workout.


Resetting the All-in-One
Press the On (fa37665.gif) button to turn off the unit.
  • Disconnect the power cord from the back of the unit.
  • Connect the power cord to the back of the unit.
  • Press the On (a477fdf.gif) button to turn on the unit.

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How to load the new ink cartridge. HP Photosmart C5140.


Replace the ink cartridges (from the manual for the printer)

Follow these instructions when you need to replace ink cartridges.

To replace the ink cartridges

1. Make sure the HP All-in-One is turned on.
2. Open the ink cartridge door by lifting from the front center of the device, until the door locks into place.
3. Squeeze the tab below an ink cartridge to release the latch inside the HP All-in-One, and then lift the latch. If you are replacing the black ink cartridge, lift the latch on the far left.
If you are replacing one of the five color ink cartridges, such as yellow, light cyan (blue), cyan, light magenta (pink), or magenta, lift the appropriate latch in the center area.
4. Pull the ink cartridge toward you out of its slot to remove it.
5. Remove the new ink cartridge from its packaging, and then, holding it by the handle, slide the ink cartridge into the empty slot. Make sure that you insert the ink cartridge into the slot that has the same shaped icon and color as the one you are installing.
6. Press down on the gray latch until it clicks into place.
7. Repeat steps 2 through 5 for each ink cartridge you are replacing.
8. Close the ink cartridge door.

Jul 04, 2008 | HP Printers & Copiers

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