Question about Hitachi TravelStar DK23EA Series DK23EA-30 (08K1292) 30 GB Hard Drive

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Drivers I have a Compaq Presario SR5025AN Desktop PC running Vista Home Basic. A Hitachi Travelstar DK23EA 30 gig external drive has been sent to me with very important info on it. I went to plug it in to my computer and the computer does not recognise it. I have tried installing the drivers for it but get the message "Cannot find drivers for your device". The drive shows up on every other computer I have tried it on. What is wrong?

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Hi,

Vista has been known to have multiple USB issues. You can try:
1. remove/uninstall USB instances/drivers in your Device Manager and reinstall but use the USB drivers at the Compaq website for your PC;
2. Update/Patch your Vista US

Hope this be of some help/idea. Pls post back how things turned up or should you need additional information.

Good luck and kind regards.

Posted on Feb 02, 2008

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Posted on Jan 02, 2017

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