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Return the item to Kohl's - There are so many users with problems with this unit, and parts are not available. Please read below:
Shop With Confidence - Kohl's Industry-Leading Return Policy
Kohl's industry-leading return policy gives customers a quick, convenient and "no questions asked" experience.
Customers returning merchandise with receipts or items purchased with Kohl's Charge cards are eligible to receive full refunds or even exchanges.
Customers with gift receipts will be granted an even exchange or Kohl's merchandise credit for returned items.
No receipt? No problem. Customers without a receipt will get a merchandise credit good toward anything in the store. Or, if a customer paid with a Kohl's Charge or other credit card, Kohl's can look up the purchase and give a full refund or even exchange.
Kohls.com customers have the option to return items to either Kohls.com or at any Kohl's store nationwide.
Hassle-free returns on any item with no time limit.
Check and make sure that the shaft in the base housing spins. If it does, the blade assembly has become disconnected from it's shaft probably due to an improper spot weld or peening of the blades to the shaft, or has torn loose or ripped the splines out due to an immovable object trying to be spun. A jammed ice cube can do this. Blade assemblies can be had usually directly through the manufacturer and usually on line. If this has helped, please rate it accordingly.
The piece that you need is referred to as the coupler. The coupler is a breakway part that is designed to shear and/or wear down in the event that the blender is overloaded. This is to avoid damage to the motor.
The coupler may be purchased individually and is an easy repair that can be done at home. You may purchase the part and access step-by-step replacement instructions at the following link:
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