Question about Kroy K 4350 Printer

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Shrink tube. hi. my name is luis i bought printer 4350...how i put the shrink tube in the printer do you have example in user manual o picture? size of shrin tube 1/8 ..1/4

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I guess that by now you have figured this out. If not, email me at hanover@visi.net and I'll email you a copy of the manual (.pdf format). We're Hanover Technical Sales, Inc. We do Tech Support on Kroy machines.

Posted on Oct 03, 2008

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I have a visible wiring breakage as the wires emerge from the pump. Is this something that can be DIY repaired? Or should I replace the entire unit? Little Giant Tools-Products - 5 Asp Submersible...


Hi acaffey7701...
You can repair it if you want to.
It can be done by skinning back the wires, cutting the wires,(give yourself a few inches of wire )slipping over the wires some heat shrink tubing the correct size for the wire, then sliding it out of the way, solder the wires back together, put the heat shrink tubing back over the bare wires and heat with a heat gun till it shrink fits around the wires. Then take black plastic electrical tape and tape the wires back together till it is almost the same size as the uncut electrical cord. After you have the wrapping of the tape done then you will get a tube of silicone sealant and put some of the sealant on the taped surface you just finished taping. Spread the silicone sealant with your finger and put it on the taped wire heavy.Let it dry and your good to go.
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1 Answer

Trying to print on heat shrink tubing, but will only print one then jam up in the printer lighting the error.


Your software is probably set to print labels with gaps. We're guessing that you need to reset Document Properties to Continuous. If that does not solve the problem, we're Hanover Technical Sales, Inc. Give us a call at 757-357-2677 and we'll help you thru the problem. Ask for Don

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1 Answer

How do you install 3/8" shrink ribbon into Kroy K4350 so the writing is centered correctly?


The issue is not how you center the tube, most likely. It's in how you set it up in your software. Give me a call, toll free at (800) 304-9043. I'm Don at Hanover Technical Sales, Inc.

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You may have the tube threaded over the green sensor board, instead of below it..

What size tube is it. 1/8 and sometimes 3/16 lets infrared light past one side or the other and trips the sensor, making the machine think there is no tube in there, also.

We're Hanover Technical Sales, Inc. We do Technical Support for Kroy machines. If we're wrong, we don't have enough info.

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Need help with Kroy K4350 Printer.


This sounds like a hot pixel failure on the print head. The hot pixels are not repairable. The entire head will have to be replaced, most likely, at a cost of about $300. Hanover Technical Sales, Inc. (that's us) does Technical Support for Kroy printers, so we know what we're talking about.

Could it be something else? Sure, but without a pic of the issue, we'd not be able to guess what else it might be.

Make sure that heat shrink tube is clean and free of static electricity. When possible, use Kroy brand tube in the K4350. And we have a new hybrid ribbon that minimizes static at the head ... and consequently minimizes hot pixel issues.

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