Question about Canon PIXMA MP470 All-in-One Printer

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MP470, Paper jam on one side

I have just bought a new Canon Pixma MP470 after the serious adverts of it in the web. I only made 30 copies with it and paper started. Every time I give it a command to print or copy, the paper instead of going in evenly slides to one side where there is a roller and jams. The machine goes on as if printing job is on whereas it is not. I cannot do anything at the moment. I am so frustrated because I have imported this from America to Italy and now it cannot work. Any help out there? I wll be deeply grateful.

Mwanzia

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  • 32 more comments 
  • BillWh Mar 20, 2008

    How does one get access to the paper entrance slot to clear any obstruction?

  • Brooklyn61 Mar 23, 2008

    Same problem.. which is too bad, because I loved my last Canon printer and liked this one too for the first 3-4 months.  When facing the printer (output comes toward me), the feed problems seems to be on the right side, as if the roller is slow or not working. The paper feeds quickly on the left side, pulling the paper unevenly, causing a jam.

  • banak Apr 03, 2008

    Not sure what is going on, but mine is doing the exact same thing.

  • muzznyc Apr 06, 2008

    Paper is jamming on the right hand side. Occasionally prints one or maybe two pages but will not print more. This after apx. three months of near perfect performance.

  • terri1192 Apr 23, 2008

    paper won't feed through - it takes it crooked on right side and then won't go any further - can't find my manual

  • Anonymous Apr 25, 2008

    Have the same problem. It jams on right side and then stops.

  • cathyd73 May 03, 2008

    I have the same problem with paper dragging to the right and jamming. I dont have any problem printing photos, only on A4 paper

  • lizou80 May 11, 2008

    I have the same problem here. Did you guys find a solution? mine prints but it now makes strange noises and it comes out smudged.

  • Anonymous May 18, 2008

    My complaint is nearly the same as mwanzia's. I send the print to (from my mac) & it starts printing but pulls paper to one side & then the paper doesn't feed at all but print heads continue to move as if the paper were feeding. result, no print.

  • Anonymous Jun 09, 2008

    Well, I have the same problem, worked nice for 4 months and all of a sudden

  • curruco Jun 10, 2008

    It appears in the screen error that there is paper jammed in the output slot,
    but I don't find nothing.



  • Anonymous Jun 11, 2008

    same problem!

  • Anonymous Jul 08, 2008

    Our new printer (which has been used to print about 20 pages) is doing exactly the same thing. It is frustrating. And hearing that my best choice is to exchange the brand new unit for a factory refurbished one is not a great solution. There is an obvious problem with the unit design. Too bad I didn't know this before I plunked down money to purchase this lemon.

  • irenabarnas Jul 14, 2008

    I have the same problem with my printer!!!

  • Anonymous Jul 27, 2008

    I have the exact same problem! I printed maybe 30 pages over a couple of weeks of buying the unit and it stopped feeding the paper completely. Paper would get caught to the right, printer would keep on printing. I tried cleaning the rollers and everything else. Nothing worked. If I get a piece of paper to start feeding I get the ERROR jam message as well. Now I know I have a large paper weight. Terribly disappointed considering I love Canon camera products and have thrown thousands at their company. I had another problem with the only other Canon printer I ever bought 2 years ago. Right out of the box the $100 Selphi picture printer would not power up. I won't be buying another Canon printer.

  • Anonymous Aug 05, 2008

    paper jamming

  • jimboly Aug 07, 2008

    Printer claims the paper is jammed yet there is no paper in the machine!!!!

  • Anonymous Aug 08, 2008

    I had the exact same problem. I went through the same steps as many on this board (cleaning the rollers automatically and manually). Just when I was about to throw the printer out the window, I shined my flashlight in the input tray one more time and tilted it to a more extreme angle: voila! There was a PEN that had apparently fallen into the printer and been pushed up inside it by the rollers or a sheet of paper. Wow, did I feel stupid.

    Prints great now! :)


  • Anonymous Aug 10, 2008

    iv thee same problem this sucks



  • iluvlucy1978 Sep 03, 2008

    i thought buying our own printer would be easier but in fact,it's more frustrating...when i go to make copies the paper goes in sideways and creates a jam...i don't know how to fix it,i mean,how do you get the paper out?

  • osuzannnah7 Oct 18, 2008

    THis seems to be a BIG problem. What a piece of ****!!

  • Anonymous Nov 17, 2008

    Yes I ahve the same problem and not able to solve it with all the solutions suggested by CANON

  • coolhand34 Nov 19, 2008

    The paper jams and only one side gets sucked into the printer.
    What do i need to do to fix this problem.


  • dluster Nov 30, 2008

    mwanzia describe it to a "T". Is there no help from Canon? If not it will be my last Canon!

  • Anonymous Dec 05, 2008

    Had the same frustration described by others....only had the printer a few weeks, and it pulled paper to the right, jammed, and continued to run the cartridge as if printing. Read the cures offered by others about having something dropped into the back. Thought they were joking when they said they turned it upside down and shook loose (foreign) items out What the heck, I'll try it. Sure enough! A leaf fm the ficus plant fell out of the printer. Now it works! Guess the plant will have to move. Problem solved, daughter now happy I can print her birthday materials on time.

  • rhythmark Jan 02, 2009

    I too Have the cannon mp 470 ...I copied only 20 times and now the feeder does not work....I say RECALL!!,,,,,,I tried contacting Cannon to no avail!!

  • Anonymous Mar 31, 2009

    wont feed

  • cbreuerw Apr 05, 2009

    I have similare problem. I go to print and as the paper gets fed it it goes to the right and jams and smears. I looked inside and it seems the left roller wont move. don't know how to solve the problem. Clean?

    Cathy

  • Anonymous Apr 21, 2009

    thank you all - shook mine upside down to find a small #2 pencil had been dropped in by the kids - printer works fine now

  • hobbit27 Apr 26, 2009

    I have the exact same problem. However, I can see an obstruction. There is a small, jagged piece of (what appears to be) plastic in the way.

    My original problem came from a simple paper jam, and when I removed the paper, the printer ripped off a small (4cm x 4cm ish) corner of the paper. I thought this was causing the jam, but I have since found the paper and removed it, all to no avail.

    I'm fairly sure that jagged piece of plastic should NOT be there!!


  • nimbusmj May 02, 2009

    I had the same problem with the paper feeding to one side and then just jams. I turned it upside down and banged it and could not find an obstruction. So I decided to manually feed a thick piece of paper-the thin won't due through the printer and what pops out a rubberband! Thanks to all who have posted about this problem, I thought I was going to have to buy a new printer--Mj

  • Anonymous May 06, 2009

    i had the same exact problem... paper jam on the right side. it was so frustrating! i came across this site, and sure enough... i had something stuck in it! i little piece of candy from a "pooping penguin" toy. who'd of thunk it?

  • bakadane May 09, 2009

    I had the same problem. Paper just kept jamming to one side when loading and I would get smearing. I did cleaning maintenance and still got smearing and the paper not loading straight. I googled and came across this page. I had no clue what else to do, so I just took the advice of turning my printer upside down AND OUT COMES A PIECE OF TOY PLASTIC! Everything works fine now. I never would have thought the cause was something so stupid like that. So it seems it's not really Canon's fault but something being jammed.

  • Anonymous May 11, 2009

    I'll be....I found a nerf foam dart stuck in there..............

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There is something jammed in there....shake it upside down first.....if nothing then revese feed a paper through it manually......take left side off hold paper in front and roll wheel on the left side so the paper feeds back into the machine,,,,,,open top to see in there and when paper feeds under white rollers make sure it dosent jam where wite rollers are about an inch from the right there is a small rectangle hole with a black plastic piece in there pry it up carfullywith a paper clip and feed paper with the wheel under it at that point the paper push out a bobby pin into my back tray,,,,, now everything works great.......keep checking i didn't believe something was there either but there was..... also if your paper first starts to feed and stops pull out the paper and check for a bend or crinp in it mine kept doing that and that is exactly where the pin finally came out.....

Posted on Jan 02, 2009

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I had my doubts about this but was at my wit's end after hours of frustration and cleaning the printer rollers. I turned the printer on its backside and used a thick cardstock paper to feed it backwards. Sure enough eventually an elastic hairbinder came out. Perservere and even if you dont think you'll find something in there, try this! The key is to turn it on its back and feed the cardstock backwards.

Posted on Sep 02, 2010

  • dncrook46 Feb 13, 2011

    I also had the same paper jam. I was about to go out and buy a new one then I thought I should google it once.Sure enough I looked into it deeper and there I found a piece of the kids clay art prodject in there.Plugged it in and it works again.Thanks google and fixya ya saved me some cash.

  • Jody Wagner
    Jody Wagner Dec 10, 2013

    I had the same problem and I just unplugged it and turned it on its side and a thanksgiving lapel pin fell out and now its back to working GREAT!! I'm so glad I found this website

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I had the same problem. Worked for a long time trying to solve it. Cleaned the rollers, tried to back feed paper - even tried to take the printer apart to see if I could find something stuck in the roller. Found this site - didn't think it would work - but tried it and it worked. Didn't turn it upside down as much as on its back - a few pats and out comes a plastic hanging file label. Works fine now. Funny thing was - if you were lucky you could get the paper past the rollers - but now it works. Thanks

Posted on Jun 12, 2009

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I did the same thing as many above - shook the printer, then fed a piece of card stock backwards and discovered a peice of plastic! Thank you!!

Posted on Jun 17, 2009

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I came across this site after wrestling with the paper feed mechanism. The paper would go in at an angle and then jam and the screen would report a paper jam. I could not see any obstruction. However, I tried the recommendation regarding reverse feeding paper from the front, turning the gear with my thumbnail. I used thick stock matte photo paper. This helped. Voila, there was a small hair scrunchie! Make sure when you put it in, you get the paper under the small white rollers. Gotta love toddlers!

Posted on Jan 17, 2009

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Thanks to everyone! My MP470 is working again..and yes, it was a jam. You couldn't see the jam because it was RIGHT under a center roller. I fixed it by reverse-feeding and then forward feeding some heavier cardstock paper through the rollers and pushing w/more force each time. Eventually, I saw a piece of I don't know what in there and was able to force it out. It was under the white plastic piece right between two of the white plastic rollers somehow..who knows how! Thanks everyone.

Posted on Apr 29, 2009

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Hello, I have the MP470 and 2 small kids, found that paper was constantly jamming during feed (to the right). Resolved issue by
unplugging printer and shaking it, this is when a "2 pensil falls out - this kids must have thrown in. Was ten able to print sucessfully without any issues

Posted on Aug 30, 2008

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SHAZZAM!!!!!! i turned my printer over, opened the little door (has two brackets) and a NAIL was there! i had worried with this printer for 3 days! thankx so much for the info.!

Posted on Mar 09, 2013

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THIS WORKS!!!!!!!! It takes a little bit of hard work, but I followed the advice and it took about five times before I got it right and saw the problem.

First I held the printer upside down and shook
Then I reverse fed a laminated piece of paper through.
I watched the rollers.. for me, none of them were "slower" so I used a pair of tweezers to pull the rollers apart. I still didn't see anything, so I started to reverse feed the laminated piece of paper through again. Then I noticed a small, brown thing inbetween one of the rollers... it was barely visible. I took my tweezers and kept pushing on it until I couldn't see it anymore, then I continued to feed my paper through. Next thing I knew, a half of a walnut shell fell on my floor. Now it works like a beauty!

I'm serious.. this took some time, but it was worth it!! Awesome!

Posted on Jun 12, 2011

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I fed a laminated piece of paper backwards with the printer tilted onto its back and out popped a button! its amazing what gets down there!

Posted on Apr 04, 2011

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Same as everyone else something random was stuck in my printer in my case a pen. human error strikes again!

Posted on Mar 14, 2011

I have the exact same problem. I don't know if it's related, but when I opened up the printer to look for the source of the jam, I found a tiny spring that had come loose. I couldn't get the spring back in place, and the printer is still totally broken, but I wonder if this might have something to do with it. So infuriating!

Posted on Aug 24, 2008

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Yep, did the same as above. Shake it upside down. If nothing comes out, then reverse feed through back rollers. Shake upside down making sure to turn it over so that the object doesn't go back in. I found a screw in mine (from removing the blinds above it the other day).

Posted on Mar 31, 2009

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Here is how i managed to solve the "output error" jam - first obviously check for any extra pieces of paper - i then turned the printer upside down and shook it - nothing came out - i then reverse fed a piece of paper into the rollers in the back and hand turned it a few inches through using the gear on the left hand side of the rollers. pulled the paper back out by hand and voila! no more paper jam. hope someone finds this post helpful.

Posted on Dec 08, 2008

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The suggestion below about shaking the machine does not always work, When I saw the instruction feed backward I wonder how?
First on the left side of machine there are arrows just under the silver plastic piece, insert a small screw driver 2 place, then on the back side at one place, then lift the silver piece out and up to unlatch the two front hooks.
Then you will find 4 screws 2 in the from are silver two in back are black remove and then remove black plastic
Then I turn printer on back with output slot up, place paper between output roller
Careful turn gears on left side counter clockwise and paper should be drawn into the machine.
As paper come out of the input side, guide it so that it does not get jammed in paper tray parts.
Put machine back together and hopefully you will have solved your problem

Posted on Sep 24, 2009

  • tmagz1052 Aug 22, 2011

    try english.

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Well the suggestions worked in some effective way. It's working now. I turned it upside down and shook it, tried feeding a card stock piece of paper in backwards but that didn't do anything...then I just hit print with cardstock paper and pushed it a little bit, it printed and then I used regular paper to print and it worked. thanks for the recommendations everyone.

Posted on Apr 20, 2014

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Hahaha wow so glad I saw this sight. I turned it upside down gave it a few shakes and out pops a screw! Thank you everyone!!!!

Posted on Dec 16, 2010

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OMG. I can't believe what everyone suggested was right! I had a q-tip stuck in mine! I thought the printer was going in the garbage!
Here is what I did. I could not see any kind of problem. No paper jam that I could tell. So I tried the reverse feed. Which I didn't really understand how to do it. So if someone can do a step by step that would be great. What I did was, I took plan paper and very carefully (and frustratingly!) held it by the rollers. Then when I turned the printer on and off it would set the rollers in motion. And I noticed it would go all smooth except on the right side! And I couldn't find any stock paper. So I laid the printer on the back side and then I stuck my finger in the paper grabber in the feeder (where there are two rollers and if you stick your finger in there one of the rollers moves to create a wider opening) and hit the printer with my other hand, and out came a q-tip!! AMAZING!!
haha! how funny that all worked.

Posted on Oct 17, 2010

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You guys hit it right on the nail, but actually it was a 2" screw in my case! I shook my printer upside down, heard a rattle but nothing fell out. I then reversve feed a manilla folder through the back rollers and low and behold a screw appeared in the back drive roller. Thanks everyone!!!

Posted on Sep 03, 2010

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I tried to pat the printer upside down , nothing happened, then i reverse fed the paper. Open the top cover, switched the printer off and then switched it on again, as the rollers in side the printer ( as the ink tanks move away) started moving, i put the paper to reverse feed it, as it tried to move up it got jammed, and sure enough i found a rolled up piece of paper lying on the rear tray. I pulled out the jammed paper from the front and voila the printer is working again.

Posted on Jul 20, 2010

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Same deal... Pulling one side only. Turned it over, nothing. Decided what the heck, it's dead anyway, so I pryed up the rollers and wedged them open. This time when I turned it over, the plastic head from a stick-pin fell out. It had been trapped due to the spring tension. Printing nicely now.

Posted on Jul 20, 2010

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I found out the paper guide was on wrong side

Posted on Jan 04, 2010

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My daughter at uni has phoned to say her paper is jamming.

Following the above solutions, I told her to turn it upside down because she probably had something stuck.

Guess what!

A pen fell out!!!

Great solution people. Thanks!

Posted on Nov 02, 2009

  • petershar547 Nov 02, 2009

    Thanks people.



    My daughter at uni phones to say printer not feeding.



    I say turn it upside down.



    She says what!



    Turn it upside down



    Bursts of laughter down the phone!



    A great big pen has fallen out!!!



    Thanks people for great solution.

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I had the exact same problem! But the card stock solution fixed it! Thanks for the help all!

Posted on Jun 28, 2009

I shouved my hand down the back and felt somthing ( a coin lol) and i then unscrwed the scres behind the side the screen is on, and took off the scanner, (had to unflug a thing form circuitboard, easy as) the i put a plastic bendy card through a unblocked bit, grabbed on on the other side, now holding bot sides moved it along untill the coin poped out

:)

Posted on Oct 27, 2008

I threw mine on the floor and it worked after that...

Posted on Oct 17, 2008

Hey. Found the problem with my canon. A lighter slipped into the paper feed. Found it by unplugging it and shaking the #$%* out of it until it fell out. Didn't even know it was in there. Hopes this helps some of you guys out.

Posted on Aug 31, 2008

My MP470 began doing this and I'd only had it for a couple days. It grabbed/pinched one edge of the paper and couldn't seem to feed the paper through. I'd been messing with it, trying to get it to print, for the last few hours. When I read the message posted on August 8th I recalled that I'd earlier lost track of a push pin.

I took the paper out of my printer, turned it off and held it upside down. Sure enough the push pin fell out... And now it's working again.

Posted on Aug 27, 2008

  • sdiep1 Oct 19, 2010

    omg i never knew there wud be somethin down there!! i thought it was the rollers that were stuck!! im soo glad i came across this site i always put my printer up high and somehow my little cousins DS GAME CHIP WENT IN THERE??! wooaah the weirdest things can happen im so happy i dont have to buy a new one now (: phew

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We have the exact same problem. Great for few months then paper jams on right side. No obstructions. Feel like throwing it out the window, but we live on 1st floor, so the joy of watching turn into heap of plastic particles is lost!

Posted on Jul 19, 2008

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I have the same problem.The printer is five weeks old and has been used once. I talked on the phone to a Canon tech today and after going over a few things to no avail, he said they would send a new printer to replace the one I have now.

Posted on May 29, 2008

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