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Document, Jam??? It is saying that I have a document jam and I don't.  What can I do to clear this.  It won't let me fax or scan anything until this is cleared.   I have hit stop several times and even tried to turn off and reset the printer.   Help???

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  • 6 more comments 
  • Anonymous Feb 01, 2008

    I had an actual paper jam, and I dug it out of the back of the printer. Now everything is cleared out, but when I try to print, the page stops halfway through and the "paper jam" light comes on. Any suggestions

  • Anonymous May 02, 2008

    It is saying that I have a document jam and I don't. What can I do to clear this. It won't let me fax or scan anything until this is cleared.
    I have hit stop several times and even tried to turn off and reset the printer.
    Help???

  • Ricki4 May 02, 2008

    It is saying that I have a document jam and I don't. What can I do to clear this. It won't let me fax or scan anything until this is cleared.
    I have hit stop several times and even tried to turn off and reset the printer.
    Help???

  • Anonymous Jun 14, 2008

    It's saying " Document Jam". I tried the two solution it didn't work. Is there any other solution?



    Thanks

  • Anonymous Aug 11, 2008

    i tired to send a fax then after that it says document jam.......clear the scanner jam then press the stop key,i had checked everything and still it says document jam.....

  • mejial1231 Sep 26, 2008

    Mine says "delete all print jobs and turn the printer off. Remove any foreign objects from inside the printer. After a few minutes, turn the printer back on".

    Do i open up the printer? If so, how?


  • Anonymous Oct 24, 2008

    JAM

  • jimerskine Dec 15, 2008

    paper jam can't get the paper jam cleared even though its clear

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All it takes is a small scrap of paper, or other foreign object (staple..) stuck in there somewhere, out of sight, to cause this kind of problem. If a gear in the drive mechanism is broken (missing a tooth or such), that will also cause this kind of problem.

A paper sensor lever could also be stuck, broken.

Hope this helps!

Posted on Feb 01, 2008

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  • 17 Answers

Hey there,,

Is the power cord secure?
Is the printer on?
Is there a paper jam?
Is there paper in the tray?
Does restarting the printer end the problem?

Local Printers:
Your printer cable may look something like this like above or the cable shown below.



· Is the cable that connects the computer to the printer secure?

Network Printers:

Is the network cable secure?


Posted on Feb 01, 2008

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1 Answer

How do I override a paper jam error message?


Dear
I am a bit of confused about paper jam but you are able to print but facing difficulties in scanning. I think the document jam is there. Pl. check the ADF (automatic document feeder) a small piece of paper or any foreign mater may obstruct or jammed at the sensor. clearing this may help you.

Thanks.

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How to clear Memory?


If the memory is filled up when a fax is received ... when there's no paper, or it is jammed (so that it can't print) ... you can print the fax (in Memory, after putting in new paper, or fixing the jam) by pressing the START/MEMORY button. After it prints, the memory is cleared.

If the memory is filled up when you're scanning and storing a document into memory (to be fax out), press the START/MEMORY key to transmit the pages that's already in memory. After transmitting the content in memory, the memory will be cleared/emptied. You'll need to scan the remaining pages to transmit (as a separate fax)

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An automatic document feeder paper jam has been detected


my scaner icon window show this messege:
an automatic socument feeder paper jam has been detected. clear the jam and try scaning again

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Display says line error and print out says jam


• Check the connection. The cord from the TEL.LINE jack to the wall jack should be no longer than
six feet.
• Make sure there are no modem devices sharing the same telephone line.
• Check with the other party to make sure their fax machine is functioning properly.
• Have your telephone line checked for line noise.
• Try connecting the fax machine to a different telephone line.
• If the problem still occurs, your fax machine may need service.
Clearing a jammed document
If the original document doesn't feed properly during transmission or copying,
or DOCUMENT JAMMED appears in the display, first try pressing start/memory . If
the document doesn't feed out, remove it as explained below.
Important:
Do not try to remove a jammed document without releasing it as explained
below. This may damage the feeder mechanism.

Jan 17, 2011 | Sharp UX A255 Plain Paper Thermal transfer...

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I have a Cannon Pixma MX320 all in one printer and I cant get it to stop saying document in ADF


Issue: ERROR LCD: DOCUMENT IN ADF
Solution: Remove foreign object from the Automatic Document Feeder (ADF) - MX310
Check the Automatic Document Feeder (ADF) for obstructions
Follow this procedure to check the ADF for obstructions. You do not need to turn off the power when clearing document jams.
Document jams in the ADF (Document Tray)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.

    openfeeder.gif


  3. Remove the jammed page from under the roller to the Feeder Cover side.


    remjammed.gif
  4. Pull out the jammed document from the ADF. If the document cannot be easily pulled out, proceed to section Document jams in the ADF (inner side).

    pullout.gif

  5. After removing the jammed document or if a document is not jammed, check the document feed area to make sure there is no foreign material. If you find foreign material, carefully remove it.
  6. Close the Feeder Cover.

    Note : If documents remain in the ADF after pressing the Stop/Reset button during scanning, "DOCUMENT IN ADF" appears on the LCD. Press the OK button so that the remaining document is automatically fed out.

    When rescanning the document after clearing the error, rescan it from the first page.

    Note: The document may not feed properly depending on the media type, or your environment, such as when the temperature and humidity are either too high or too low.
    In this case, reduce the number of document pages to approximately half of the loading capacity. Another alternative is to scan from the platen glass
    .

  • If documents remain in the ADF after pressing <Stop/Reset> during scanning, [Document in ADF] will appear on the LCD. Press <OK> so that the remaining document is automatically fed out.
  • When rescanning the document after clearing the error, rescan it from the first page.



Document jams in the ADF (inner side)
  1. Press <Stop/Reset>.

  2. If a multi-page document is loaded, remove any documents other than the jammed page from the ADF, then open the Feeder Cover.


    openfeeder.gif
  3. Raise the paper release lever (A) then remove the jammed page from under the roller to the Feeder Cover side.

    remjammed.gif

  4. Open the Document Cover and pull out the document from the inner side.

    opendoccover.gif

  5. Close the Document Cover.

  6. Close the Feeder Cover.

    Note: When rescanning the document after clearing the error, rescan it from the first page.
Document jams in the ADF (Document Output Slot)
If the document is jammed in the Document Output Slot, pull it out.
pulloutofslot.gif Note: When rescanning the document after clearing the error, rescan it from the first page.


Trust this is helpful. Please vote. :)

Dec 12, 2010 | Canon PIXMA MX310 All-In-One Printer

1 Answer

Work Center Pro 575 always gets paper jams


If a document jam occurs during a transmission, the message "DOCUMENT JAM" is displayed. If this occurs, follow the procedure below. It is recommended that a duplicate from a copier, of the jammed document be used to reduce the chance of a jam when resending the document.
See Chapter 3, "Loading Documents" for document specifications and recommendations which may help avoid paper jams.
Note: The power can be left ON when clearing a paper jam.
Typical Causes of Document Jams
Recommended Procedure
The document is fed at an angle.
Adjust the Document Guides to the edges of the
document.
The document paper is too thin or too thick.
Make a duplicate using a copier and use the copy
as the sending document.
Document has tape or pieces of paper taped to it.
Remove the tape or make a duplicate using a copier and use the copy as the sending document.
The Control Panel Cover is not fully closed.
Close the Control Panel Cover fully.
The document is stapled. Remove the staple(s), or make a duplicate using a copier and use the copy as the sending document.
Basic Troubleshooting
1. Remove all documents from the Document Support.
2. Open the Control Panel Cover.
3. Remove the document jam. Remove any pieces of paper, paper clips, or staples that may have caused the jam.
4. Close the Control Panel Cover.
5. Verify the display has returned to the Standby Mode.

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1 Answer

When trying to fax I get an error "open adf cover"...


You should be able to. It sounds like you've got a paper jam in the document feeder. Chances are there was a jam and part of the document (a small peice perhaps) is still lodged in the document feeder unit.

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2 Answers

ADF paper jam, when there is none


If you are receiving an Error Code 103 or a Paper Jam error, but there are no pages in the ADF (Automatic Document Feeder), follow the steps below:
  1. Close the scanning application (such as PaperPort)
  2. Turn off the scanner and the computer
  3. If you have a combination ADF with a Flatbed scanner, unplug the ADF cable from the base of the scanner
  4. Plug the ADF cable back in
  5. Turn on the scanner power
  6. Turn on the computer
  7. Try scanning again
For a Paper Jam or Error Code 103, make sure that the ADF cable in the rear is connected to the scanner base. Check the flatbed to make sure that it is clear. A page incorrectly placed on the flatbed may interfere with a page feeding through the ADF.

If your scanner stops scanning due to a paper jam in the Automatic Document Feeder (ADF), a warning dialog box appears after a few moments.

To clear a paper jam:
  1. Open the Automatic Document Feeder cover.
  2. Remove the jammed paper and close the cover.
If you are receiving a paper jam error, or if the scanner is running continuously, check to make sure the paper sensor arm is not stuck down.
  1. Open the Automatic Document Feeder cover.
  2. Look for the small black plastic arm
  3. When you press on this arm, it should move freely up and down
  4. If the arm is stuck down, please contact Technical Support for troubleshooting options
  5. Close the ADF cover.

May 26, 2009 | HP Scanjet 8350 Flatbed Scanner

2 Answers

Brother intellifax 2820


There is a black sensor arm in the rear of the machine just out of the fuser unit (hot section) on a black cover. It can become dislodged. Check this will read a false jam.

Jan 12, 2008 | Office Equipment & Supplies

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