Question about HP Officejet J5780 All-In-One InkJet Printer

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Color Cartridge Error

I just put in new color cartridge and it keeps saying Cartridge Error replace color cartridge...I even purchased another one to see if it was the cart or machine...it's the machine. It

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If u r sure about the catrige then its a problem with the carriage unit ,in which the catridge seats,it has to be replaced.
thnx N

Posted on Feb 15, 2008

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1 Answer

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1 Answer

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Unplug the printer from the wall. Now remove the power brick from the back of the printer for 60 seconds. Plug everything back in. This will reset any error messages the printer has.

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1 Answer

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Turn on the printer. Open up the printer and take out the black cartridge and reseat it. Do the same for the color cartridge. Now close the printer and it will print an alignment page. Any error messages?

If you still get the error message, then it's possible that the sensor in the Dell Series 5 ink cartridge is bad. If this is a new Dell Series 5 ink cartridge, then take it back to the place of purchase for a replacement or refund.

black = black side(left) color = color side(right)

photo cartridge = black side(left color = color side(right)

Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

Dell Series 5 ink cartridges can be purchased at Staples, Walmart or Dell's Website.

It's possible to purchase a Dell Series 5 ink cartridge with a bad sensor. Please take it back to the place of purchase for a replacement.



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1 Answer

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Dell Series 5 ink cartridges have a sensor in them that cannot be reset. Article on refilling Dell ink cartridges.

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1 Answer

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1 Answer

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Hi there Error 50c

Dell gets this lots so have a try.

Regarding the Dell A940 "Error 50c"....the user guide doesn't seem to mention "Error 50c". They do, however, mention a "Cartridge Error" on page 52 of the manual. They claim this means that the printer has detected a short circuit (fuse/resister) in the cartridge. As you may or may not have noticed in the manual, this is what they recommend doing about it:

1) Press Power to turn the printer off.

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4) Remove the color ink cartridge.

5) Lower the printer (scanner unit) until it is completely closed.
If the error message displays again, replace the black cartridge with a new black cartridge.

If the error message does not display, repeat steps 1–3 and then go to step 6.

6) Reinstall the color cartridge and remove the black ink cartridge.

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If the error message displays again, replace the color cartridge with a new
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If you get the error message again, while both cartridges are installed, replace both of the cartridges.

Basically, what they want you to determine is,....if the short circuit is with the "black ink" cartridge or the "color ink" cartridge and then replace the cartridge that has the problem.

You may have to buy a new cartrige.
Please all I ask is call back and just gave a vote, it will gave me some satisfaction to know am helping some one, so I will keep on helping.
All The Best: Pineworks

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1 Answer

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Regards,
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1 Answer

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